ExpressVPN: Fast & Secure VPN

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ExpressVPN: Fast & Secure VPN

Top Insights This Week

Week of April 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of ExpressVPN: Fast & Secure VPN's key feedback

1

Connection Instability

A significant number of users, approximately 20%, report frequent connection drops and instability, requiring them to constantly switch servers or reconnect. This issue disrupts their browsing experience and diminishes the reliability of the service.

2

Customer Support Issues

Around 15% of users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues. This lack of effective support leads to frustration and a negative perception of the service.

3

Performance Slowdown

Approximately 10% of users experience a noticeable slowdown in internet speed when connected to the VPN, which affects their ability to stream or browse efficiently. This performance issue undermines the app's promise of 'blazing fast' speeds.

4

Billing and Subscription Problems

About 8% of users report issues with billing, such as unexpected charges or difficulties in managing subscriptions. These problems lead to dissatisfaction and a sense of mistrust towards the service.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NordVPN
NordVPN receives mixed feedback, with users praising its ease of use and reliability, but many report issues with connectivity and misleading billing practices. Some users experience frequent disconnections and slow speeds, while others appreciate its security features and customer service.

#2 RUNNER UP

ExpressVPN: Fast & Secure VPN
ExpressVPN is praised for its fast speeds and strong security features, but users report issues with connectivity and customer support. While many find it reliable and effective for privacy, others experience frequent disconnections and difficulties with app updates.

#3 Straggler

CyberGhost VPN
CyberGhost VPN is appreciated for its user-friendly interface and wide range of server locations, but users report issues with connectivity and customer support. Some users find it effective for streaming and privacy, while others experience slow speeds and difficulties with app functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
NordVPN
#1 Users Choice
NordVPN receives mixed feedback, with users praising its ease of use and reliability, but many report issues with connectivity and misleading billing practices. Some users experience frequent disconnections and slow speeds, while others appreciate its security features and customer service.
ExpressVPN: Fast & Secure VPN
#2 Runner-up
ExpressVPN is praised for its fast speeds and strong security features, but users report issues with connectivity and customer support. While many find it reliable and effective for privacy, others experience frequent disconnections and difficulties with app updates.
CyberGhost VPN
#3 Straggler
CyberGhost VPN is appreciated for its user-friendly interface and wide range of server locations, but users report issues with connectivity and customer support. Some users find it effective for streaming and privacy, while others experience slow speeds and difficulties with app functionality.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login issues, particularly when accessing the app from certain regions, with inadequate support resolution. This affects user retention and satisfaction, as unresolved access issues lead to frustration and potential churn.
Connection Stability
Frequent connection drops and the need to constantly switch servers undermine the app's reliability, impacting user experience and trust. This instability is a critical issue for users who rely on consistent VPN service.
Connection drops all the time, requiring constant server changes.
Speed Reduction
Significant internet speed reduction when connected to the VPN is a recurring complaint, affecting the app's core promise of fast streaming. This performance issue can deter users who prioritize speed and efficiency.
Internet traffic slows down significantly once connected to ExpressVPN.
Customer Support Gaps
Users report inadequate customer support, with issues like unresolved billing disputes and ineffective troubleshooting. This lack of effective support can damage brand reputation and customer loyalty.
Support was unable to resolve my billing issue, leading to account suspension.
App Compatibility
The app's compatibility issues with certain websites and apps lead to user frustration, as they must frequently disable the VPN to access content. This limitation contradicts the app's promise of seamless browsing.
I have to turn off the VPN to log onto some apps and websites.
Feature Requests
Users express dissatisfaction with the absence of a widget for quick access, which is a standard feature in competitor apps. This missing functionality affects user convenience and could influence their decision to switch services.
No widget available; must open the app each time, unlike other VPNs.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login issues, particularly when accessing the app from certain regions, with inadequate support resolution. This affects user retention and satisfaction, as unresolved access issues lead to frustration and potential churn.
Connection Stability
Frequent connection drops and the need to constantly switch servers undermine the app's reliability, impacting user experience and trust. This instability is a critical issue for users who rely on consistent VPN service.
Speed Reduction
Significant internet speed reduction when connected to the VPN is a recurring complaint, affecting the app's core promise of fast streaming. This performance issue can deter users who prioritize speed and efficiency.
Customer Support Gaps
Users report inadequate customer support, with issues like unresolved billing disputes and ineffective troubleshooting. This lack of effective support can damage brand reputation and customer loyalty.
App Compatibility
The app's compatibility issues with certain websites and apps lead to user frustration, as they must frequently disable the VPN to access content. This limitation contradicts the app's promise of seamless browsing.
Feature Requests
Users express dissatisfaction with the absence of a widget for quick access, which is a standard feature in competitor apps. This missing functionality affects user convenience and could influence their decision to switch services.

Quotes of the week

Hear from some of the most impactful users to drive changes

I noticed that my internet traffic slows down significantly once I connect to ExpressVPN, and it absolutely didn’t work when I was in China.
Keris88
Week of April 21st, 2025
After installing a new router, we were able to get all content from Prime. Within a week however, Prime somehow detected that we live in Costa Rica and gave us the message 'Traveling?' I consider that to be a failure on the part of ExpressVPN. Otherwise the service is very good.
gripnriprod
Week of April 21st, 2025
ExpressVPN works quite well and is easy to use. My only issue is that I have to turn it off in order to log onto some apps and websites.
Jim12358
Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I noticed that my internet traffic slows down significantly once I connect to ExpressVPN, and it absolutely didn’t work when I was in China.
Candice Wu
App Store
After installing a new router, we were able to get all content from Prime. Within a week however, Prime somehow detected that we live in Costa Rica and gave us the message 'Traveling?' I consider that to be a failure on the part of ExpressVPN. Otherwise the service is very good.
Kelly Williams
Google Play
ExpressVPN works quite well and is easy to use. My only issue is that I have to turn it off in order to log onto some apps and websites.
Koray Okumus
Google Play

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