ExpressVPN: Fast & Secure VPN

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ExpressVPN: Fast & Secure VPN

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ExpressVPN: Fast & Secure VPN's key feedback

1

App Update Issue

Some users experience issues updating apps from the App Store on their iPads when the VPN is active, requiring them to disconnect the VPN to proceed. Approximately 5% of users might be affected by this issue.

I can't update apps on my iPad without turning off the VPN.

2

Router Purchase Limitation

A few users have faced difficulties purchasing discounted routers through the app's promotional links, particularly in certain regions like Ireland, which can lead to dissatisfaction. This issue might affect around 3% of users.

I couldn't buy a discounted router in Ireland as promised.

3

Connection Dropouts

Some users report that the VPN connection occasionally drops every 45-70 minutes, which can disrupt their browsing experience. This issue could impact about 4% of users.

My VPN disconnects every hour or so, which is frustrating.

4

Device Compatibility Complexity

A small number of users find it challenging to set up the VPN on devices like TVs or TV boxes, which can be a barrier to full utilization. This might affect around 2% of users.

Setting up the VPN on my TV was complicated.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

ExpressVPN: Fast & Secure VPN
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and user-friendly interface. Users appreciate its strong security features and excellent customer service, although a few mention issues with app updates and connectivity.

#2 RUNNER UP

NordVPN
NordVPN is praised for its ease of use and strong protection, but users report issues with connectivity, unauthorized charges, and poor customer support. While some users are satisfied, others express frustration with technical problems and lack of responsiveness.

#3 Straggler

CyberGhost VPN
CyberGhost VPN is generally well-received for its ease of use and reliability, with users appreciating its security features. However, some users experience connectivity issues and difficulties with customer service, leading to mixed reviews.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
ExpressVPN: Fast & Secure VPN
#1 Users Choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and user-friendly interface. Users appreciate its strong security features and excellent customer service, although a few mention issues with app updates and connectivity.
NordVPN
#2 Runner-up
NordVPN is praised for its ease of use and strong protection, but users report issues with connectivity, unauthorized charges, and poor customer support. While some users are satisfied, others express frustration with technical problems and lack of responsiveness.
CyberGhost VPN
#3 Straggler
CyberGhost VPN is generally well-received for its ease of use and reliability, with users appreciating its security features. However, some users experience connectivity issues and difficulties with customer service, leading to mixed reviews.

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Nuggets

Major Highlights of the Week

App Store Updates
The latest update prevents app updates on iPads when the VPN is active, requiring users to disconnect the VPN to proceed. This disrupts the seamless user experience and may lead to frustration.
I can't update apps on my iPad without turning off the VPN.
Router Discount Issue
The advertised router discount is not available in certain regions, leading to unmet expectations and potential dissatisfaction with promotional offers. This could affect customer trust and perceived value.
I couldn't use the 50% router discount in Ireland, which was disappointing.
Frequent Disconnections
Some users experience the VPN disconnecting every 45-70 minutes, which interrupts their browsing and streaming activities. This issue undermines the reliability and stability promised by the service.
My VPN disconnects every hour, which is quite annoying.
Device Compatibility Complexity
Users find it challenging to set up the VPN on devices like TVs and TV boxes, indicating a need for more intuitive installation processes or clearer guidance. This complexity can deter users from fully utilizing the service.
Setting up the VPN on my TV was complicated and not straightforward.
Regional Service Limitations
The service's availability and functionality vary by region, which can limit access to certain features or content. This inconsistency can lead to user dissatisfaction, especially for those who travel frequently.
I can't access some features when I'm in different countries.
Subscription Management Confusion
There is confusion around managing subscriptions and the automatic renewal process, which can lead to unexpected charges. Clearer instructions and reminders could improve user satisfaction and trust.
I was charged unexpectedly because I didn't know how to manage my subscription.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Store Updates
The latest update prevents app updates on iPads when the VPN is active, requiring users to disconnect the VPN to proceed. This disrupts the seamless user experience and may lead to frustration.
Router Discount Issue
The advertised router discount is not available in certain regions, leading to unmet expectations and potential dissatisfaction with promotional offers. This could affect customer trust and perceived value.
Frequent Disconnections
Some users experience the VPN disconnecting every 45-70 minutes, which interrupts their browsing and streaming activities. This issue undermines the reliability and stability promised by the service.
Device Compatibility Complexity
Users find it challenging to set up the VPN on devices like TVs and TV boxes, indicating a need for more intuitive installation processes or clearer guidance. This complexity can deter users from fully utilizing the service.
Regional Service Limitations
The service's availability and functionality vary by region, which can limit access to certain features or content. This inconsistency can lead to user dissatisfaction, especially for those who travel frequently.
Subscription Management Confusion
There is confusion around managing subscriptions and the automatic renewal process, which can lead to unexpected charges. Clearer instructions and reminders could improve user satisfaction and trust.

Quotes of the week

Hear from some of the most impactful users to drive changes

ExpressVPN continues to stand out as one of the most reliable and user-friendly VPN services on the market. With its consistent performance, top-tier security, and wide device compatibility, it’s a great choice for anyone looking to protect their privacy, stream global content, or browse safely on public Wi-Fi.
Jdub3444
With the last ExpressVPN update, I am now unable to update apps from the App Store on my iPad with the VPN on. I have to turn off the VPN to update. Please fix this.
Terry123WV
The app has really improved with the most recent changes. Really like the real-time view letting you know about speed and even being able to test the connections. Also a fan of the enhanced security capabilities as well.
Love the updated version

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The quotes of the week

Hear from some of the most impactful users to drive changes
ExpressVPN continues to stand out as one of the most reliable and user-friendly VPN services on the market. With its consistent performance, top-tier security, and wide device compatibility, it’s a great choice for anyone looking to protect their privacy, stream global content, or browse safely on public Wi-Fi.
Candice Wu
App Store
With the last ExpressVPN update, I am now unable to update apps from the App Store on my iPad with the VPN on. I have to turn off the VPN to update. Please fix this.
Kelly Williams
Google Play
The app has really improved with the most recent changes. Really like the real-time view letting you know about speed and even being able to test the connections. Also a fan of the enhanced security capabilities as well.
Koray Okumus
Google Play

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