ExpressVPN: Fast & Secure VPN

User Experience Report

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ExpressVPN: Fast & Secure VPN

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of ExpressVPN: Fast & Secure VPN's key feedback

1

Connection Issues

A significant number of users report difficulties with maintaining a stable connection, especially in regions with strict internet regulations like China and Iran. Approximately 15% of users experience frequent disconnections or inability to connect, which affects their ability to use the service reliably.

The VPN often disconnects and struggles to reconnect, especially when I'm in China.

2

Refund and Billing Problems

Users frequently express frustration with the billing process, particularly with automatic renewals and difficulties obtaining refunds. Around 10% of users have reported being charged unexpectedly or facing challenges in getting their money back after canceling the service.

I was charged for a subscription I didn't want, and getting a refund has been a nightmare.

3

Performance Slowdowns

Some users experience slow internet speeds when using the VPN, which can hinder streaming and browsing activities. This issue affects about 8% of users, who find that the VPN slows down their connection significantly, making it difficult to use certain services.

The VPN slows my internet down to DSL speeds, making it hard to stream videos.

4

Account and Login Issues

A portion of users face problems with account access, including login failures and password reset difficulties. Approximately 5% of users report being unable to log in or having their accounts locked, which prevents them from using the service.

I can't log in to my account, and the password reset doesn't work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

NordVPN
NordVPN receives high praise for its fast connection speeds and strong security features, with many users appreciating its ease of use and reliability. However, some users report issues with disconnections and difficulties in certain regions, such as China.

#2 RUNNER UP

ExpressVPN: Fast & Secure VPN
ExpressVPN is lauded for its speed, ease of use, and strong security features, making it a favorite among users. However, some users express frustration with connection issues, especially in regions with strict internet censorship, and concerns about the cost and customer service.

#3 Straggler

CyberGhost VPN
CyberGhost VPN is appreciated for its affordability and ease of use, with many users finding it reliable for streaming and general browsing. Nonetheless, some users experience connectivity issues and occasional app crashes, which can be frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
NordVPN
#1 Users Choice
NordVPN receives high praise for its fast connection speeds and strong security features, with many users appreciating its ease of use and reliability. However, some users report issues with disconnections and difficulties in certain regions, such as China.
ExpressVPN: Fast & Secure VPN
#2 Runner-up
ExpressVPN is lauded for its speed, ease of use, and strong security features, making it a favorite among users. However, some users express frustration with connection issues, especially in regions with strict internet censorship, and concerns about the cost and customer service.
CyberGhost VPN
#3 Straggler
CyberGhost VPN is appreciated for its affordability and ease of use, with many users finding it reliable for streaming and general browsing. Nonetheless, some users experience connectivity issues and occasional app crashes, which can be frustrating.

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Nuggets

Major Highlights of the Week

Connection Issues
Users experience frequent disconnections and difficulty maintaining a stable connection, particularly in regions with internet restrictions. This affects the app's reliability and user satisfaction, especially for those relying on the VPN for consistent access.
In Iran, the VPN frequently disconnects and fails to connect to any server.
Refund Problems
Customers face challenges in obtaining refunds after subscription renewals or accidental charges, leading to dissatisfaction with customer service responsiveness. This issue undermines trust and could deter future renewals.
I was charged twice for the same product and have not received a refund despite multiple requests.
Login Difficulties
Some users report being unable to log in or create accounts, which prevents them from using the service entirely. This technical barrier is a critical flaw that impacts user acquisition and retention.
I can't sign in or create an account, making the app unusable.
Geolocation Failures
The VPN sometimes fails to mask users' locations effectively, leading to blocked access on certain websites and services. This compromises the core functionality of the VPN and user privacy.
Indeed.com knows my exact location despite the VPN being set to a different state.
Subscription Confusion
There is confusion around the free trial and subscription process, with some users not receiving the promised trial period before being charged. This miscommunication can lead to negative perceptions of the service.
I subscribed expecting a 7-day free trial but was charged immediately.
Feature Limitations
Users express dissatisfaction with missing features such as double hop and SOCKS5 support, which are available in competing VPN services. This limits the app's appeal to advanced users seeking comprehensive security options.
The lack of a double hop feature is disappointing compared to other VPNs.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Connection Issues
Users experience frequent disconnections and difficulty maintaining a stable connection, particularly in regions with internet restrictions. This affects the app's reliability and user satisfaction, especially for those relying on the VPN for consistent access.
Refund Problems
Customers face challenges in obtaining refunds after subscription renewals or accidental charges, leading to dissatisfaction with customer service responsiveness. This issue undermines trust and could deter future renewals.
Login Difficulties
Some users report being unable to log in or create accounts, which prevents them from using the service entirely. This technical barrier is a critical flaw that impacts user acquisition and retention.
Geolocation Failures
The VPN sometimes fails to mask users' locations effectively, leading to blocked access on certain websites and services. This compromises the core functionality of the VPN and user privacy.
Subscription Confusion
There is confusion around the free trial and subscription process, with some users not receiving the promised trial period before being charged. This miscommunication can lead to negative perceptions of the service.
Feature Limitations
Users express dissatisfaction with missing features such as double hop and SOCKS5 support, which are available in competing VPN services. This limits the app's appeal to advanced users seeking comprehensive security options.

Quotes of the week

Hear from some of the most impactful users to drive changes

ExpressVPN is incredibly reliable and fast. I've been using it for years without any issues, and it provides peace of mind with its strong security features.
Lite99
Week of July 22nd, 2025
The app is easy to use and integrates seamlessly across devices. However, I wish there was a more straightforward way to manage subscriptions directly from the app.
A Google user
Week of July 22nd, 2025
ExpressVPN offers excellent customer service and a wide range of server locations. It's a bit pricey, but the security and reliability make it worth the cost.
A Google user
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
ExpressVPN is incredibly reliable and fast. I've been using it for years without any issues, and it provides peace of mind with its strong security features.
Candice Wu
App Store
The app is easy to use and integrates seamlessly across devices. However, I wish there was a more straightforward way to manage subscriptions directly from the app.
Kelly Williams
Google Play
ExpressVPN offers excellent customer service and a wide range of server locations. It's a bit pricey, but the security and reliability make it worth the cost.
Koray Okumus
Google Play

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