ExpressVPN: Fast & Secure VPN
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report frequent disconnections and difficulties in maintaining a stable connection, especially in regions like China and Iran. Approximately 15% of users seem to be affected by this issue, which severely impacts the app's reliability for them.
2
Users have expressed frustration with the subscription model, particularly with unexpected charges and difficulties in canceling subscriptions. This issue affects around 10% of users, leading to dissatisfaction and a sense of being scammed.
3
Many users have reported that ExpressVPN does not work effectively in China, with frequent disconnections and inability to access certain services. This affects about 8% of users, particularly those who travel or reside in China.
4
A portion of users have experienced poor customer support, with slow response times and unresolved issues. This affects approximately 5% of users, leading to frustration and a lack of trust in the service.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)