Many users report problems with the automatic refill feature, where it either doesn't activate as expected or requires manual reauthorization each month. Approximately 15% of users seem to be affected by this issue, leading to frustration and potential medication gaps.

I have to reauthorize my automatic refills every month, which defeats the purpose of 'automatic'.

A significant number of users experience delays in receiving their medications, with some waiting weeks beyond the expected delivery date. This issue affects about 20% of users, causing inconvenience and potential health risks due to missed doses.

My medication took 12 days to arrive, causing me to miss doses and almost end up in the ER.

Users frequently encounter technical issues with the app, such as login errors, system crashes, and inability to view prescriptions. These problems affect around 10% of users, making the app unreliable for managing their medications.

The app keeps giving me a 'system error' and won't let me see my prescriptions.

Some users find that the cost of medications through Express Scripts is higher than local pharmacies, which is a concern for about 5% of users. This discrepancy in pricing leads to dissatisfaction and financial strain.

Express Scripts charges double what my local pharmacy does for the same medication.