Expert Media

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Expert Media's key feedback

Subscription Activation Issues

Some users report that after paying for a subscription, the service does not activate, leading to frustration and a sense of being cheated. Approximately 5% of users seem to be affected by this issue.

I paid for a subscription, but it didn't activate, which feels like a scam.

Server Speed Problems

A few users have experienced slow server speeds, which affects their ability to enjoy media smoothly. This issue seems to impact around 3% of users.

The server speed is terrible, making it hard to stream content.

Limited Content Variety

Some users are disappointed by the lack of variety in available content, particularly the absence of certain regional films. This affects about 2% of users.

The app doesn't have Iranian films, which is disappointing.

Payment Difficulties

A small number of users face challenges with the payment process, hindering their ability to access premium features. This issue affects roughly 2% of users.

I can't complete the payment process to watch movies for free.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva

Canva receives overwhelmingly positive feedback for its ease of use, versatility, and affordability, making it a favorite among content creators and designers. Users appreciate its comprehensive features for creating designs, logos, and social media content, often highlighting its user-friendly interface and the ability to complete multiple tasks within a single app.

#2 RUNNER UP

Expert Media

Expert Media is praised for its all-in-one media capabilities, with users appreciating its high-quality playback and diverse editing tools. However, some users express dissatisfaction with subscription issues and server speed, indicating room for improvement in customer service and technical performance.

#3 Straggler

VLC Media Player

VLC Media Player is highly regarded for its robust video playback capabilities and ad-free experience, making it a preferred choice for many users. Despite its popularity, some users report issues with app performance on Android, such as slow updates and subtitle download problems, suggesting a need for technical enhancements.

Nuggets

Major Highlights of the Week

Subscription Activation

Users experience issues with subscription activation after payment, leading to frustration and perceptions of fraud. This problem undermines trust and could result in churn if not addressed promptly.

I paid for a subscription, but it didn't activate, which feels like a scam.

Server Speed

The server speed is reported as extremely slow, affecting the overall user experience and potentially deterring continued use. This technical issue needs immediate attention to maintain user satisfaction.

The server speed is terrible.

Content Availability

There is a lack of Iranian films, which is a significant content gap for users interested in regional media. Expanding the library to include more diverse content could enhance user engagement.

It doesn't have Iranian films, which is disappointing.

Payment Issues

Users face difficulties with the payment process, particularly in accessing free content, which could hinder app adoption and monetization. Streamlining payment options and clarifying free content access is crucial.

I can't figure out how to watch movies for free after trying to pay.

Download Costs

The cost associated with downloading content is a concern, as users expect more value from their subscriptions. Re-evaluating the pricing model for downloads could improve user satisfaction.

Downloading is not free, which is unexpected.

Content Metadata

Users suggest adding production years to films, which would enhance the browsing experience and content discovery. Implementing this feature could improve user engagement and satisfaction.

It would be great if the production year was listed next to films.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Activation

Users experience issues with subscription activation after payment, leading to frustration and perceptions of fraud. This problem undermines trust and could result in churn if not addressed promptly.

Server Speed

Content Availability

There is a lack of Iranian films, which is a significant content gap for users interested in regional media. Expanding the library to include more diverse content could enhance user engagement.

Payment Issues

Download Costs

The cost associated with downloading content is a concern, as users expect more value from their subscriptions. Re-evaluating the pricing model for downloads could improve user satisfaction.

Content Metadata

Users suggest adding production years to films, which would enhance the browsing experience and content discovery. Implementing this feature could improve user engagement and satisfaction.

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Expert Media

Top Insights This Week

Subscription Activation Issues

Server Speed Problems

Limited Content Variety

Payment Difficulties

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts