Expert Media

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Expert Media's key feedback

Subscription Confusion

Many users are frustrated by the app's misleading claims of being free, only to find out that a subscription is required after a short trial period. Approximately 10% of users have expressed dissatisfaction with this issue.

The app claims to be free, but after a few uses, it demands a subscription.

Download Issues

Users have reported problems with downloading and saving content, with some downloads disappearing or not saving to the device as expected. This issue affects about 5% of users.

I downloaded a movie, but it disappeared from both the app and my phone.

Slow Performance

A small percentage of users, around 3%, have experienced slow loading times and performance issues, particularly when streaming or navigating the app.

The app is very slow and sometimes doesn't load movies properly.

Limited Content Availability

Some users, approximately 2%, have noted that certain popular movies and series are missing from the app's library, which can be disappointing for those looking for specific content.

I wish the app had more of the popular movies and series available.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Expert Media

Expert Media receives overwhelmingly positive feedback for its comprehensive media features, including high-quality playback and editing tools. Users appreciate its intuitive interface and extensive media library, though some express concerns about subscription costs and limited access without a premium account.

#2 RUNNER UP

Canva

Canva is highly praised for its user-friendly design tools and creative freedom, making it a favorite among both amateurs and professionals. However, some users are frustrated by the need for a paid subscription to access advanced features, and occasional app glitches.

#3 Straggler

ChatGPT

ChatGPT is celebrated for its versatility and ability to assist with a wide range of tasks, from research to personal assistance. Users appreciate its conversational capabilities and helpfulness, though some criticize its limitations and subscription model.

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Nuggets

Major Highlights of the Week

Subscription Misleading

Users are frustrated that the app is advertised as free but requires a subscription after a short trial period. This inconsistency between marketing and actual usage leads to dissatisfaction.

The app claims to be free, but after a few uses, it demands a subscription, which is misleading.

Download Issues

There are complaints about the inability to save downloaded content to the device's storage, which contradicts user expectations. This limitation affects the perceived value of the app's download feature.

I downloaded movies expecting to save them on my phone, but they only stay within the app.

Slow Streaming

Some users experience slow streaming speeds, which disrupts their viewing experience and diminishes the app's reliability. This issue is particularly problematic for users who have paid for a subscription.

The streaming speed is terrible, even after paying for a subscription.

Android TV Version

There is a demand for an Android TV version of the app, as users want to enjoy content on larger screens. The absence of this feature limits the app's usability and appeal.

Please release an Android TV version so we can watch on bigger screens.

Content Availability

Users are disappointed by the lack of certain popular movies and series, which affects the app's comprehensiveness. This gap in content availability can lead to user churn.

The app is missing some popular movies and series, which is disappointing.

High Subscription Cost

The cost of the subscription is perceived as high, especially when compared to competitors, which may deter potential subscribers. Users suggest that a more competitive pricing model could improve adoption.

The subscription fee is too high compared to other apps, making it less appealing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Misleading

Users are frustrated that the app is advertised as free but requires a subscription after a short trial period. This inconsistency between marketing and actual usage leads to dissatisfaction.

Download Issues

Slow Streaming

Android TV Version

There is a demand for an Android TV version of the app, as users want to enjoy content on larger screens. The absence of this feature limits the app's usability and appeal.

Content Availability

Users are disappointed by the lack of certain popular movies and series, which affects the app's comprehensiveness. This gap in content availability can lead to user churn.

High Subscription Cost

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for watching movies and series, but the subscription fee is high. Please consider reducing the cost.

Ershad Teror

The app is amazing with a comprehensive film archive, but it would be perfect if you could add an Android TV version.

The app is very good, but it requires a subscription after a few uses, which is disappointing as it was advertised as free.

A.H.p Parsian

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User Experience Report

Report Date

Expert Media

Top Insights This Week

Subscription Confusion

Download Issues

Slow Performance

Limited Content Availability

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

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