Many users express frustration with Expedia's customer service, particularly the reliance on virtual agents and the difficulty in reaching a live person for assistance. Approximately 30% of users report dissatisfaction with customer support, citing unhelpful responses and lack of resolution for their issues.

Impossible to speak with someone directly instead of a virtual agent.

Users frequently encounter issues with incorrect bookings, such as wrong dates or unexpected cancellations, which are difficult to rectify. Around 20% of users mention problems with booking accuracy and the challenges in obtaining refunds or corrections.

Expedia allocated the wrong dates for my booking, and I couldn't get a full refund when trying to fix it.

Several users report discrepancies between advertised prices and final charges, leading to unexpected costs. This issue affects about 15% of users, who feel misled by the initial pricing displayed on the app.

Shows a price, then select it and price nearly doubles!

Users experience technical issues with the app, such as disappearing bookings and difficulty accessing or updating account information. Approximately 10% of users report these functionality problems, which hinder their ability to manage travel plans effectively.

I lost access to the email tied to my account and can't update it in the app.