Many users report significant delays in parcel deliveries, with some waiting weeks or even months beyond the expected delivery date. Approximately 30% of users seem to be affected by this issue, leading to frustration and inconvenience.

My parcel was supposed to be delivered in two days but took nearly three months to arrive.

A significant number of users express dissatisfaction with the customer service, particularly the inability to speak to a human representative and reliance on automated systems. This affects around 25% of users, who find it difficult to resolve issues when they arise.

I tried to contact customer service about my missing parcel, but only got automated responses and no real help.

Users frequently report parcels being delivered to incorrect addresses or left in unsafe locations, with about 20% of users experiencing this issue. This leads to lost parcels and additional stress for customers.

My parcel was marked as delivered but was left at the wrong address, and I never received it.

The app's functionality is criticized for issues like double charging, inability to track past transactions, and cumbersome processes for entering tracking information. Approximately 15% of users report these app-related problems.

I was charged twice for a delivery, and the app doesn't keep a record of past transactions, making it hard to resolve.