esure
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report being unable to log into the app, with issues such as not receiving authentication codes or the app crashing during login. Approximately 20% of users seem to be affected by this problem, leading to frustration and inability to access their accounts. Example: 'The app never sends the login code, making it impossible to access my account.'
2
Users frequently encounter difficulties when trying to submit claims through the app, with reports of the app crashing or not saving information. This issue affects around 15% of users, adding stress during an already challenging time. Example: 'Submitting a claim is a nightmare; the app crashes and doesn't save my progress.'
3
Many users experience frequent app crashes, particularly during critical tasks like logging in or updating information. This affects about 10% of users, leading to a poor user experience and dissatisfaction. Example: 'The app crashes every time I try to log in, making it unusable.'
4
Some users report difficulties in managing their policies through the app, such as being unable to update or view policy details. This affects approximately 8% of users, causing inconvenience and potential errors in policy management. Example: 'I can't update my policy details in the app, which is very frustrating.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)