esure

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

esure

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of esure's key feedback

1

Login Issues

A significant number of users report being unable to log into the app, with issues such as not receiving authentication codes or the app crashing during login. This affects approximately 20% of users, causing frustration and limiting access to app features.

I can't log into the app; it keeps saying my login info is wrong, even though it's correct.

2

Claim Submission Problems

Users experience difficulties when submitting claims through the app, with reports of the app crashing or not saving information, which adds stress during an already challenging time. This issue affects around 15% of users.

The app is not fit for submitting claims; it crashes and doesn't save my progress.

3

App Crashes

Frequent app crashes are a common complaint, particularly during login or when trying to access certain features, affecting approximately 10% of users. This disrupts the user experience and prevents effective use of the app.

The app crashes every time I try to log in, making it unusable.

4

Policy Management Difficulties

Some users find it challenging to manage their policies through the app, such as making changes or accessing documents, which affects about 8% of users. This leads to dissatisfaction as users expect seamless policy management.

I can't make changes to my policy through the app, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GEICO Mobile
GEICO Mobile receives mixed feedback, with users praising its user-friendly interface and helpful customer service, but criticizing frequent login issues and the DriveEasy feature's sensitivity. Many users appreciate the app's convenience, but some express frustration with technical glitches and customer service challenges.

#2 RUNNER UP

esure
Esure's app is generally well-received for its ease of use and comprehensive features, such as policy management and roadside assistance. However, some users report issues with login and app stability, indicating room for improvement in technical reliability.

#3 Straggler

Allstate Mobile
Allstate Mobile is appreciated for its good coverage and ease of use, but some users experience difficulties with automatic payments and login issues. The app is seen as a convenient tool for managing insurance, though some users desire more features and better functionality.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GEICO Mobile
#1 Users Choice
GEICO Mobile receives mixed feedback, with users praising its user-friendly interface and helpful customer service, but criticizing frequent login issues and the DriveEasy feature's sensitivity. Many users appreciate the app's convenience, but some express frustration with technical glitches and customer service challenges.
esure
#2 Runner-up
Esure's app is generally well-received for its ease of use and comprehensive features, such as policy management and roadside assistance. However, some users report issues with login and app stability, indicating room for improvement in technical reliability.
Allstate Mobile
#3 Straggler
Allstate Mobile is appreciated for its good coverage and ease of use, but some users experience difficulties with automatic payments and login issues. The app is seen as a convenient tool for managing insurance, though some users desire more features and better functionality.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, with authentication codes not being sent or accepted, preventing access to the app. This issue has led to frustration and consideration of switching insurance providers.
The authentication code to log in is never sent to my phone number or email.
App Crashes
The app frequently crashes during login or while performing tasks, rendering it unusable for many users. This instability has caused significant inconvenience and dissatisfaction.
App closes every time I try to log in.
Claim Process Frustration
The claim process within the app is cumbersome and unreliable, with users unable to save progress or experiencing long loading times. This inefficiency adds stress during already difficult situations.
When needing to submit a claim this app is not fit for purpose!
Policy Management Limitations
Users are unable to make necessary changes to their policies, such as adding or removing vehicles, directly through the app. This limitation forces them to resort to time-consuming phone calls.
App doesn't allow me to add cars or drivers.
Security Concerns
The app mandates device passcode setup for use, which some users find intrusive and unnecessary compared to browser login methods. This requirement has led to user dissatisfaction and app uninstallation.
This app requires you to have a pass code set on your device to use it.
Notification Errors
The app sends repetitive and incorrect notifications, such as ID card readiness alerts, which frustrate users and diminish the app's perceived reliability.
Every time I open the app I get a notification my ID card is ready and needs printing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, with authentication codes not being sent or accepted, preventing access to the app. This issue has led to frustration and consideration of switching insurance providers.
App Crashes
The app frequently crashes during login or while performing tasks, rendering it unusable for many users. This instability has caused significant inconvenience and dissatisfaction.
Claim Process Frustration
The claim process within the app is cumbersome and unreliable, with users unable to save progress or experiencing long loading times. This inefficiency adds stress during already difficult situations.
Policy Management Limitations
Users are unable to make necessary changes to their policies, such as adding or removing vehicles, directly through the app. This limitation forces them to resort to time-consuming phone calls.
Security Concerns
The app mandates device passcode setup for use, which some users find intrusive and unnecessary compared to browser login methods. This requirement has led to user dissatisfaction and app uninstallation.
Notification Errors
The app sends repetitive and incorrect notifications, such as ID card readiness alerts, which frustrate users and diminish the app's perceived reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for managing my insurance and car needs, but the login process is frustrating. I often receive an error message when entering the code sent to my email, making it impossible to access my account.
Jamessss1234567890
The app's claim submission process is not user-friendly. It kicked me out when I tried to switch to my photos, and I had to start over. This added unnecessary stress during an already difficult time.
API_88
While the app offers many features, it doesn't allow me to make changes to my policy directly. I have to call customer service for simple updates, which is inconvenient.
shaynaandmark

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for managing my insurance and car needs, but the login process is frustrating. I often receive an error message when entering the code sent to my email, making it impossible to access my account.
Candice Wu
App Store
The app's claim submission process is not user-friendly. It kicked me out when I tried to switch to my photos, and I had to start over. This added unnecessary stress during an already difficult time.
Kelly Williams
Google Play
While the app offers many features, it doesn't allow me to make changes to my policy directly. I have to call customer service for simple updates, which is inconvenient.
Koray Okumus
Google Play

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