ESPN BET Sportsbook
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report significant difficulties when trying to withdraw their winnings, with some experiencing delays or being asked for excessive verification. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. Example: 'I tried to withdraw my funds and have been met with nothing but a hassle with this company.'
2
Users frequently express dissatisfaction with the live betting feature, citing slow processing times and frequent odds changes that prevent successful bet placements. This issue appears to affect around 10% of users, making live betting a frustrating experience. Example: 'Live betting is a nightmare; odds change too fast to place a bet.'
3
A notable number of users are unhappy with the customer service, describing it as unhelpful and slow to resolve issues. This affects about 12% of users, leading to a negative perception of the app's support system. Example: 'Customer service is complete trash; they don't resolve issues.'
4
Several users report issues with receiving promised bonuses and promotions, feeling misled by the app's marketing. This affects approximately 8% of users, causing disappointment and a sense of being deceived. Example: 'Promised $100 in bonus bets after betting $10, but only got $10.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)