ESPN BET Sportsbook

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ESPN BET Sportsbook

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ESPN BET Sportsbook's key feedback

1

Withdrawal Issues

A significant number of users, approximately 15%, report difficulties in withdrawing their funds, often facing excessive verification requirements and delays. This issue is causing frustration and distrust among users who feel their money is being unfairly withheld.

After winning, I faced endless verification demands and delays just to withdraw my own money.

2

Customer Service Problems

Around 10% of users express dissatisfaction with the customer service, describing it as unresponsive and unhelpful, which exacerbates their frustration when dealing with account or transaction issues.

Customer service is terrible, they don't respond timely and can't resolve issues.

3

App Performance

Approximately 8% of users experience app performance issues, such as slow loading times and crashes, particularly during high-traffic events, which disrupts their betting experience.

The app crashes frequently, especially when I have multiple live parlays.

4

Promotion Discrepancies

About 5% of users are unhappy with the promotions, citing misleading offers and difficulty in accessing promised bonuses, leading to a perception of false advertising.

The app promised $300 in bonus bets, but I only received $100.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions after winning consistently, and occasional glitches.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel is appreciated for its competitive odds and live betting experience, but users frequently complain about app crashes and poor customer service, especially during peak times.

#3 Straggler

ESPN BET Sportsbook
ESPN BET receives mixed feedback; users enjoy the seamless interface and integration with ESPN Fantasy Teams, but there are complaints about slow payouts, account verification issues, and poor customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions after winning consistently, and occasional glitches.
FanDuel Sportsbook
#2 Runner-up
FanDuel is appreciated for its competitive odds and live betting experience, but users frequently complain about app crashes and poor customer service, especially during peak times.
ESPN BET Sportsbook
#3 Straggler
ESPN BET receives mixed feedback; users enjoy the seamless interface and integration with ESPN Fantasy Teams, but there are complaints about slow payouts, account verification issues, and poor customer service.

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Nuggets

Major Highlights of the Week

Account Deletion
Users experience unexpected account deletions without explanation, causing frustration and loss of long-term accounts. This lack of communication undermines trust and user retention.
My account was deleted without explanation after years of use, and I received no response from support.
Withdrawal Issues
The app imposes excessive verification requirements for withdrawals, leading to delays and user dissatisfaction. This practice is perceived as a barrier to accessing funds, damaging user trust.
I had to provide a bank statement and wait 30 days for a withdrawal, which no other site requires.
Customer Service Failures
Customer service is criticized for poor communication and inability to resolve issues, leaving users feeling unsupported. This inadequacy in service delivery affects user satisfaction and loyalty.
Customer service is unresponsive and unable to address my issues, making the app frustrating to use.
Promotion Discrepancies
Users report discrepancies between advertised promotions and actual bonuses received, leading to disappointment and perceived dishonesty. This inconsistency in promotional offers affects user expectations and trust.
The commercial promised $300 in bonus bets, but I only received $100.
App Performance Issues
The app experiences performance issues such as slow loading and crashes, especially during high-demand events. These technical problems hinder the user experience and can lead to missed betting opportunities.
The app crashes during big game days, making it unreliable for live betting.
Payment Processing Delays
Users face delays in payment processing, particularly with deposits and withdrawals, causing frustration and financial inconvenience. This inefficiency in transaction handling impacts user confidence in the platform.
Deposits are declined without reason, and withdrawals take too long to process.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Deletion
Users experience unexpected account deletions without explanation, causing frustration and loss of long-term accounts. This lack of communication undermines trust and user retention.
Withdrawal Issues
The app imposes excessive verification requirements for withdrawals, leading to delays and user dissatisfaction. This practice is perceived as a barrier to accessing funds, damaging user trust.
Customer Service Failures
Customer service is criticized for poor communication and inability to resolve issues, leaving users feeling unsupported. This inadequacy in service delivery affects user satisfaction and loyalty.
Promotion Discrepancies
Users report discrepancies between advertised promotions and actual bonuses received, leading to disappointment and perceived dishonesty. This inconsistency in promotional offers affects user expectations and trust.
App Performance Issues
The app experiences performance issues such as slow loading and crashes, especially during high-demand events. These technical problems hinder the user experience and can lead to missed betting opportunities.
Payment Processing Delays
Users face delays in payment processing, particularly with deposits and withdrawals, causing frustration and financial inconvenience. This inefficiency in transaction handling impacts user confidence in the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app starts to skip or slow down when you have active bets going. It only skips on the open bets side, nothing else, and will not let you view your open bets.
zeunsdoncdhbcsdjj
This app is full of empty promises about promotion and takes far too long to pay out. The customer service is sketchy and is by far one of the worst betting app experiences I have ever had.
tripi14
ESPN’s betting platform exemplifies sophistication and precision. Its seamless interface, transparent odds, and real-time analytics transform wagering into an informed, data-driven experience rather than mere chance.
Connman89

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app starts to skip or slow down when you have active bets going. It only skips on the open bets side, nothing else, and will not let you view your open bets.
Candice Wu
App Store
This app is full of empty promises about promotion and takes far too long to pay out. The customer service is sketchy and is by far one of the worst betting app experiences I have ever had.
Kelly Williams
Google Play
ESPN’s betting platform exemplifies sophistication and precision. Its seamless interface, transparent odds, and real-time analytics transform wagering into an informed, data-driven experience rather than mere chance.
Koray Okumus
Google Play

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