ESPN BET Sportsbook

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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ESPN BET Sportsbook

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ESPN BET Sportsbook's key feedback

1

Withdrawal Issues

Many users report significant difficulties withdrawing their winnings, with some accounts being suspended or requiring excessive verification steps. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "I won $1,000 and my withdrawal has been pending for days, now my account is suspended without explanation."

Analyzing reviews data...

2

Customer Service Problems

A considerable number of users express dissatisfaction with the customer service, describing it as unhelpful or automated, which fails to resolve their issues effectively. This affects about 10% of users, who feel neglected and unsupported. "Customer service is a joke, they just send automated responses and never actually help with my issues."

Analyzing reviews data...

3

Promotional Misleading

Users frequently complain about misleading promotions that do not deliver as promised, causing disappointment and a sense of being misled. This issue impacts around 12% of users, who feel the promotions are a bait-and-switch tactic. "Signed up for a $100 bonus, but never received it despite meeting all the requirements."

Analyzing reviews data...

4

App Glitches and Bugs

Numerous users report that the app is glitchy, with frequent crashes and slow performance, especially during live betting. This affects approximately 8% of users, leading to a frustrating betting experience. "The app constantly crashes during live bets, making it impossible to place a bet in time."

Analyzing reviews data...

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook
DraftKings is praised for its user-friendly interface and quick payouts, with many users appreciating the variety of betting options and promotions. However, some users report issues with app performance, such as slow load times and frequent crashes, which can hinder the betting experience.

#2 RUNNER UP

FanDuel Sportsbook
FanDuel is well-regarded for its ease of use and customer service, with users enjoying the app's promotions and betting options. Despite this, some users experience technical issues, such as location verification problems and app crashes, which can be frustrating during live betting.

#3 Straggler

ESPN BET Sportsbook
ESPN BET receives mixed feedback, with some users appreciating the bonuses and user-friendly design, while others criticize the app for technical glitches and poor customer service. Issues with promotions and account verification are common complaints, leading to frustration among users.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DraftKings Sportsbook
#1 Users Choice
DraftKings is praised for its user-friendly interface and quick payouts, with many users appreciating the variety of betting options and promotions. However, some users report issues with app performance, such as slow load times and frequent crashes, which can hinder the betting experience.
FanDuel Sportsbook
#2 Runner-up
FanDuel is well-regarded for its ease of use and customer service, with users enjoying the app's promotions and betting options. Despite this, some users experience technical issues, such as location verification problems and app crashes, which can be frustrating during live betting.
ESPN BET Sportsbook
#3 Straggler
ESPN BET receives mixed feedback, with some users appreciating the bonuses and user-friendly design, while others criticize the app for technical glitches and poor customer service. Issues with promotions and account verification are common complaints, leading to frustration among users.

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Nuggets

Major Highlights of the Week

Withdrawal Issues
Users face significant delays and complications when attempting to withdraw their winnings, often requiring excessive documentation. This creates a frustrating experience that undermines trust in the platform. "I won $1,000 and my withdrawal has been pending for days, now my account is suspended without explanation."
Analyzing reviews data...
Customer Support Failures
The customer support system is ineffective, often providing automated responses without resolving user issues, leading to dissatisfaction. This lack of effective support damages the user experience and brand reputation. "I've contacted support multiple times about my account, but only receive robotic responses with no resolution."
Analyzing reviews data...
Promotional Misleading
Promotions are perceived as misleading or not honored, causing users to feel deceived and undervalued. This perception of bait-and-switch tactics can erode user trust and loyalty. "I was promised $100 in bonus bets but never received them after meeting all the requirements."
Analyzing reviews data...
Account Verification Problems
The account verification process is cumbersome and often fails, preventing users from accessing the app and placing bets. This technical barrier can deter new users and frustrate existing ones. "I've been waiting over a week for my identity to be verified, and I still can't place bets."
Analyzing reviews data...
Live Betting Frustrations
Live betting features are unreliable, with frequent odds changes and bet rejections, leading to a poor user experience. This inconsistency can drive users to competitor platforms. "Every time I try to place a live bet, the odds change multiple times, making it impossible to confirm my bet."
Analyzing reviews data...
Casino Game Fairness
Users express concerns about the fairness of casino games, citing low return rates and perceived manipulation. This perception of unfair play can significantly impact user retention and satisfaction. "The slots seem rigged; I've spun over 100 times without hitting a bonus, unlike other apps."
Analyzing reviews data...
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Withdrawal Issues
Users face significant delays and complications when attempting to withdraw their winnings, often requiring excessive documentation. This creates a frustrating experience that undermines trust in the platform. "I won $1,000 and my withdrawal has been pending for days, now my account is suspended without explanation."
Customer Support Failures
The customer support system is ineffective, often providing automated responses without resolving user issues, leading to dissatisfaction. This lack of effective support damages the user experience and brand reputation. "I've contacted support multiple times about my account, but only receive robotic responses with no resolution."
Promotional Misleading
Promotions are perceived as misleading or not honored, causing users to feel deceived and undervalued. This perception of bait-and-switch tactics can erode user trust and loyalty. "I was promised $100 in bonus bets but never received them after meeting all the requirements."
Account Verification Problems
The account verification process is cumbersome and often fails, preventing users from accessing the app and placing bets. This technical barrier can deter new users and frustrate existing ones. "I've been waiting over a week for my identity to be verified, and I still can't place bets."
Live Betting Frustrations
Live betting features are unreliable, with frequent odds changes and bet rejections, leading to a poor user experience. This inconsistency can drive users to competitor platforms. "Every time I try to place a live bet, the odds change multiple times, making it impossible to confirm my bet."
Casino Game Fairness
Users express concerns about the fairness of casino games, citing low return rates and perceived manipulation. This perception of unfair play can significantly impact user retention and satisfaction. "The slots seem rigged; I've spun over 100 times without hitting a bonus, unlike other apps."

Quotes of the week

Hear from some of the most impactful users to drive changes

Game updates are slow and incorrect, winnings take way too long to pay out compared to other Sportsbook apps, game props are removed and hidden if you win on them.
VineSJ
Week of May 27th, 2025
The app glitches so often I continually attempt to make bets on points that have already been scored. The app constantly needs reset and even with full bar 5g or good WiFi it still acts up on my iPhone 16 pro. This app needs some serious updating.
Scout2020
Week of May 27th, 2025
I love ESPN BET. The promos are amazing and it is really fun and it’s pretty good!
BucnAround
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Game updates are slow and incorrect, winnings take way too long to pay out compared to other Sportsbook apps, game props are removed and hidden if you win on them.
Candice Wu
App Store
The app glitches so often I continually attempt to make bets on points that have already been scored. The app constantly needs reset and even with full bar 5g or good WiFi it still acts up on my iPhone 16 pro. This app needs some serious updating.
Kelly Williams
Google Play
I love ESPN BET. The promos are amazing and it is really fun and it’s pretty good!
Koray Okumus
Google Play

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