Eato®: Food Calorie Counter

User Experience Report

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Eato®: Food Calorie Counter

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Eato®: Food Calorie Counter's key feedback

1

Misleading Free Trial

Many users report being charged despite signing up for a free trial, with some experiencing unexpected charges immediately or after a few days. This issue affects approximately 20% of users, leading to frustration and a sense of being misled.

I signed up for a free trial and got charged anyway, which feels unethical.

2

Inaccurate AI Features

The AI image recognition and barcode scanning features are frequently reported as inaccurate or non-functional, causing dissatisfaction among users who rely on these for calorie tracking. This affects about 15% of users, who find the app's core features unreliable.

The AI picture taking is inaccurate and usually doesn’t register what I’m eating.

3

High Subscription Cost

Users express dissatisfaction with the high cost of the subscription, especially when basic features are locked behind a paywall. Approximately 10% of users feel the app is too expensive for the value it provides.

You can't even do anything because everything costs money, and it's a lot for an app.

4

Technical Glitches

Frequent technical issues, such as app freezing and inability to log food or sync across devices, are reported by users, affecting their overall experience. Around 10% of users encounter these glitches, which hinder the app's usability.

The app freezes after a few days of use, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cronometer
Cronometer is highly praised for its comprehensive nutritional tracking, offering detailed insights into both macro and micronutrients. Users appreciate its user-friendly interface and the ability to track a wide range of nutrients without a paywall, making it a preferred choice over competitors like MyFitnessPal.

#2 RUNNER UP

Eato®: Food Calorie Counter
Eato® receives mixed feedback; users appreciate its AI capabilities and personalized meal plans, but many are frustrated with subscription issues and inaccurate calorie counts. The app's customer service and lack of free trial transparency are also common points of criticism.

#3 Straggler

MyFitnessPal
MyFitnessPal has a large user base due to its extensive food database and integration capabilities. However, recent changes to its free features, such as moving the barcode scanner behind a paywall, have led to dissatisfaction among long-time users, prompting some to seek alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cronometer
#1 Users Choice
Cronometer is highly praised for its comprehensive nutritional tracking, offering detailed insights into both macro and micronutrients. Users appreciate its user-friendly interface and the ability to track a wide range of nutrients without a paywall, making it a preferred choice over competitors like MyFitnessPal.
Eato®: Food Calorie Counter
#2 Runner-up
Eato® receives mixed feedback; users appreciate its AI capabilities and personalized meal plans, but many are frustrated with subscription issues and inaccurate calorie counts. The app's customer service and lack of free trial transparency are also common points of criticism.
MyFitnessPal
#3 Straggler
MyFitnessPal has a large user base due to its extensive food database and integration capabilities. However, recent changes to its free features, such as moving the barcode scanner behind a paywall, have led to dissatisfaction among long-time users, prompting some to seek alternatives.

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Nuggets

Major Highlights of the Week

Misleading Trials
Users are unexpectedly charged during the free trial period, leading to frustration and a sense of being misled. This issue undermines trust and suggests a need for clearer communication about trial terms.
I signed up for a 7-day free trial and canceled around day 5 but got charged anyway.
AI Inaccuracy
The AI feature for calorie counting and food recognition is frequently inaccurate, causing users to doubt the app's reliability. This inconsistency in core functionality can lead to user dissatisfaction and attrition.
Great concept, fun for a few weeks, but unfortunately the AI is not accurate.
Subscription Confusion
Users experience difficulty managing subscriptions, including unexpected charges and challenges in canceling, which creates a negative user experience. This indicates a need for a more transparent and user-friendly subscription management process.
I canceled the subscription and they don't give my money back.
Feature Limitations
Key features like barcode scanning and portion size adjustments are not functioning as expected, limiting the app's usability. These limitations can frustrate users who rely on these features for accurate tracking.
I was not able to change 1 serving of lasagne to .5 serving of lasagne.
Interface Issues
The app's interface is criticized for being less intuitive compared to competitors, with users finding it difficult to navigate and perform basic tasks. Improving the user interface could enhance overall user satisfaction.
Poor interface compared to others I’ve used.
Data Synchronization
Users face challenges with data synchronization across devices, which affects the app's convenience and usability. Addressing this issue could improve user retention and satisfaction.
I haven’t been able to synchronize across multiple devices.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Misleading Trials
Users are unexpectedly charged during the free trial period, leading to frustration and a sense of being misled. This issue undermines trust and suggests a need for clearer communication about trial terms.
AI Inaccuracy
The AI feature for calorie counting and food recognition is frequently inaccurate, causing users to doubt the app's reliability. This inconsistency in core functionality can lead to user dissatisfaction and attrition.
Subscription Confusion
Users experience difficulty managing subscriptions, including unexpected charges and challenges in canceling, which creates a negative user experience. This indicates a need for a more transparent and user-friendly subscription management process.
Feature Limitations
Key features like barcode scanning and portion size adjustments are not functioning as expected, limiting the app's usability. These limitations can frustrate users who rely on these features for accurate tracking.
Interface Issues
The app's interface is criticized for being less intuitive compared to competitors, with users finding it difficult to navigate and perform basic tasks. Improving the user interface could enhance overall user satisfaction.
Data Synchronization
Users face challenges with data synchronization across devices, which affects the app's convenience and usability. Addressing this issue could improve user retention and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

I thought I was signing up for a free trial, but they did that thing where they make other offers in an attempt to trick you into agreeing to something outside of the free trial. Even though I knew what they were doing, I somehow opted out of the free trial and ended up paying for 3 months. Very sneaky. Also, poor interface compared to others I’ve used.
bradleyscot
Week of May 15th, 2025
The AI picture taking is inaccurate and usually doesn’t register what I’m eating. This feature is being pushed, but it doesn’t work. Super frustrating especially since this is the feature being pushed.
verizonisunethical
Week of May 15th, 2025
The recent update has not enhanced Eato, and has negatively impacted the user experience. I’m now missing the detailed calorie counts for individual meals and workouts—I see the total at the top, but there’s no breakdown for each meal or workout, which is important!
Hjuijnj
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I thought I was signing up for a free trial, but they did that thing where they make other offers in an attempt to trick you into agreeing to something outside of the free trial. Even though I knew what they were doing, I somehow opted out of the free trial and ended up paying for 3 months. Very sneaky. Also, poor interface compared to others I’ve used.
Candice Wu
App Store
The AI picture taking is inaccurate and usually doesn’t register what I’m eating. This feature is being pushed, but it doesn’t work. Super frustrating especially since this is the feature being pushed.
Kelly Williams
Google Play
The recent update has not enhanced Eato, and has negatively impacted the user experience. I’m now missing the detailed calorie counts for individual meals and workouts—I see the total at the top, but there’s no breakdown for each meal or workout, which is important!
Koray Okumus
Google Play

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