Endel: Focus & Sleep Sounds

User Experience Report

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Endel: Focus & Sleep Sounds

Top Insights This Week

Week of May 15th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Endel: Focus & Sleep Sounds's key feedback

1

Subscription Issues

Many users report being charged unexpectedly or having difficulty canceling subscriptions, leading to frustration and a sense of being tricked. Approximately 20% of users seem to be affected by this issue, as they express dissatisfaction with the subscription model and unexpected charges.

I signed up for a free trial but was charged immediately and couldn't get a refund.

2

App Functionality

Users frequently mention bugs and glitches, such as the app crashing, not playing sounds, or not working on certain devices. This affects around 15% of users, who find the app unreliable and frustrating to use.

The app keeps crashing and doesn't work properly on my device.

3

Limited Free Version

The free version of the app is perceived as too limited, with many features locked behind a paywall, which disappoints users who expected more from the free offering. About 10% of users express dissatisfaction with the limited functionality of the free version.

The free version is basically nothing at all, with most features locked.

4

Customer Support

Several users report poor customer support experiences, such as unresponsive support teams and unresolved issues, which diminishes trust in the app. Approximately 5% of users mention issues with customer support.

I reached out to support multiple times with no response, which is unacceptable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Calm
Calm is praised for its extensive content and effectiveness in helping users relax and sleep. However, many users are frustrated with the high subscription costs and the limited free content, which they feel is misleading.

#2 RUNNER UP

Endel: Focus & Sleep Sounds
Endel receives mixed feedback; users appreciate its unique soundscapes and effectiveness in aiding sleep and focus, but many are dissatisfied with the app's paywall and subscription model. Some users also report technical issues and find the app's complexity overwhelming.

#3 Straggler

Headspace
Headspace is valued for its structured meditation guidance and positive impact on mental health. Nonetheless, users are often deterred by the high subscription fees and the limited free content, which they feel restricts access to its benefits.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Calm
#1 Users Choice
Calm is praised for its extensive content and effectiveness in helping users relax and sleep. However, many users are frustrated with the high subscription costs and the limited free content, which they feel is misleading.
Endel: Focus & Sleep Sounds
#2 Runner-up
Endel receives mixed feedback; users appreciate its unique soundscapes and effectiveness in aiding sleep and focus, but many are dissatisfied with the app's paywall and subscription model. Some users also report technical issues and find the app's complexity overwhelming.
Headspace
#3 Straggler
Headspace is valued for its structured meditation guidance and positive impact on mental health. Nonetheless, users are often deterred by the high subscription fees and the limited free content, which they feel restricts access to its benefits.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unexpected charges due to unclear subscription terms, leading to frustration and distrust. The app's trial period often results in immediate charges, contrary to user expectations of a free trial.
I signed up for the free trial and was immediately charged with no option to cancel.
Feature Disparity
The Android version of the app lacks features available on iOS, causing dissatisfaction among Android users who feel they are not receiving equal value for their subscription. This disparity includes missing soundscapes and functionalities.
I need it to be the same as iOS; it's unbelievable that it lacks the same features.
UI/UX Frustrations
The app's user interface is described as confusing and non-intuitive, leading to user frustration and difficulty in navigation. Users report issues with signing in and accessing features, which detracts from the overall experience.
Sound Quality Issues
Some users report that the soundscapes are repetitive and not as effective as advertised, with certain updates introducing unwanted noise or reducing sound quality. This affects the app's core functionality of providing a calming experience.
The new update sounds so cluttered and randomly turns off in the middle of the night.
Data Usage Concerns
The app is reported to consume excessive data and battery, even when not actively in use, raising concerns about its efficiency and impact on device performance. This issue is particularly problematic for users with limited data plans.
This application consumed 2 GB within about 2 hours in which the phone was not being used.
Customer Support Gaps
Users express dissatisfaction with the lack of responsive customer support, especially when dealing with billing issues and subscription cancellations. This lack of support exacerbates user frustration and negatively impacts brand perception.
I reached out to support 3 times with no response; not acceptable.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unexpected charges due to unclear subscription terms, leading to frustration and distrust. The app's trial period often results in immediate charges, contrary to user expectations of a free trial.
Feature Disparity
The Android version of the app lacks features available on iOS, causing dissatisfaction among Android users who feel they are not receiving equal value for their subscription. This disparity includes missing soundscapes and functionalities.
UI/UX Frustrations
The app's user interface is described as confusing and non-intuitive, leading to user frustration and difficulty in navigation. Users report issues with signing in and accessing features, which detracts from the overall experience.
Sound Quality Issues
Some users report that the soundscapes are repetitive and not as effective as advertised, with certain updates introducing unwanted noise or reducing sound quality. This affects the app's core functionality of providing a calming experience.
Data Usage Concerns
The app is reported to consume excessive data and battery, even when not actively in use, raising concerns about its efficiency and impact on device performance. This issue is particularly problematic for users with limited data plans.
Customer Support Gaps
Users express dissatisfaction with the lack of responsive customer support, especially when dealing with billing issues and subscription cancellations. This lack of support exacerbates user frustration and negatively impacts brand perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

Endel has quietly become an essential part of my daily routine. The sleep soundscapes are incredibly calming, helping me unwind almost instantly. I especially appreciate the subtle tuning—it feels personalized, like the sounds are in sync with my own rhythms.
ReinhardEske
Week of May 15th, 2025
A beautiful app to aurally tailor your daily activities. There is no lack of selection as they’ve been steadily introducing new soundscapes alongside a few knobs and dials for customization since its inception. It’s definitely heavy on the pricing, perhaps too much so, but others like I have found value in Endel’s vision of a well-integrated audio relief companion and reaped its benefits profoundly.
FLinesse
Week of May 15th, 2025
I love this app and use it daily to focus (or sometimes relax). My issue is that compared to the mobile version this one is rarely updated so we miss out on the latest soundscapes, features, and bug fixes.
Cesarbiods
Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Endel has quietly become an essential part of my daily routine. The sleep soundscapes are incredibly calming, helping me unwind almost instantly. I especially appreciate the subtle tuning—it feels personalized, like the sounds are in sync with my own rhythms.
Candice Wu
App Store
A beautiful app to aurally tailor your daily activities. There is no lack of selection as they’ve been steadily introducing new soundscapes alongside a few knobs and dials for customization since its inception. It’s definitely heavy on the pricing, perhaps too much so, but others like I have found value in Endel’s vision of a well-integrated audio relief companion and reaped its benefits profoundly.
Kelly Williams
Google Play
I love this app and use it daily to focus (or sometimes relax). My issue is that compared to the mobile version this one is rarely updated so we miss out on the latest soundscapes, features, and bug fixes.
Koray Okumus
Google Play

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