Emma - Budget Planner Tracker

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Emma - Budget Planner Tracker

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Emma - Budget Planner Tracker's key feedback

1

Subscription Frustrations

Many users express dissatisfaction with the app's subscription model, feeling that essential features are locked behind a paywall. Approximately 40% of users are affected by this issue, as they find the app's value diminished without paying for premium features. Example: 'The app is useless unless you pay for the full app.'

The app is useless unless you pay for the full app.

2

Cancellation Difficulties

Users report significant challenges in canceling their subscriptions, with the process being described as cumbersome and frustrating. This issue affects about 30% of users, who feel trapped by the app's retention tactics. Example: 'I tried to cancel my subscription and it makes it such a long-winded unnecessary process.'

I tried to cancel my subscription and it makes it such a long-winded unnecessary process.

3

Account Connection Issues

A number of users experience problems with connecting their bank accounts to the app, which limits the app's functionality. This affects around 25% of users, who find the app less useful without full account integration. Example: 'Not fit for purpose... couldn't support all my accounts so not a complete picture.'

Not fit for purpose... couldn't support all my accounts so not a complete picture.

4

Misleading Free Trial

Users feel misled by the app's free trial, which often results in unexpected charges. Approximately 20% of users are caught off guard by automatic renewals and find the trial terms unclear. Example: 'They offered a free trial then charged me £41.99 without notice nor permission.'

They offered a free trial then charged me £41.99 without notice nor permission.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Emma - Budget Planner Tracker
Emma receives mixed feedback, with users praising its comprehensive budgeting features and user-friendly interface, while others criticize the app for connectivity issues and the necessity of a subscription for full functionality. Many users appreciate the app's ability to consolidate accounts and track spending, but some are frustrated by the limitations of the free version and technical glitches.

#2 RUNNER UP

Emma - Budget Planner Tracker
YNAB is highly praised for its effective budgeting approach and has a loyal user base that appreciates its ability to manage finances and reduce financial stress. However, recent updates have been met with criticism for complicating the user experience, leading to frustration among long-time users who find the new interface cumbersome and less intuitive.

#3 Straggler

Mint
Mint is generally well-received for its comprehensive financial tracking and budgeting capabilities, with users appreciating its ability to provide a clear overview of their financial situation. However, some users report issues with account syncing and find the app's advertisements intrusive, which detracts from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Emma - Budget Planner Tracker
#1 Users Choice
Emma receives mixed feedback, with users praising its comprehensive budgeting features and user-friendly interface, while others criticize the app for connectivity issues and the necessity of a subscription for full functionality. Many users appreciate the app's ability to consolidate accounts and track spending, but some are frustrated by the limitations of the free version and technical glitches.
Emma - Budget Planner Tracker
#2 Runner-up
YNAB is highly praised for its effective budgeting approach and has a loyal user base that appreciates its ability to manage finances and reduce financial stress. However, recent updates have been met with criticism for complicating the user experience, leading to frustration among long-time users who find the new interface cumbersome and less intuitive.
Mint
#3 Straggler
Mint is generally well-received for its comprehensive financial tracking and budgeting capabilities, with users appreciating its ability to provide a clear overview of their financial situation. However, some users report issues with account syncing and find the app's advertisements intrusive, which detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the app's subscription model, which is perceived as misleading and overly aggressive, with many features locked behind a paywall. This has led to dissatisfaction as users feel they are being forced to pay for basic functionalities that were previously free.
I downloaded this app to manage my subscriptions, but it ironically requires a subscription to do so.
Cancellation Frustrations
The process to cancel subscriptions or delete accounts is cumbersome and involves multiple confirmation steps, leading to user frustration and a perception of predatory practices. This has resulted in negative experiences as users feel trapped and harassed when trying to exit the service.
I had to click through 10 different screens just to cancel my subscription, which is incredibly frustrating.
Bank Connectivity Issues
Users report frequent issues with connecting their bank accounts, with some banks not supported and others requiring constant re-authentication. This undermines the app's core functionality of providing a comprehensive financial overview.
I can't connect my NatWest account, making the app useless for me.
Notification Overload
The app sends excessive notifications, including marketing messages and unnecessary alerts, which users find intrusive and annoying. This diminishes the user experience as it feels more like spam than helpful reminders.
I receive multiple notifications a day about things I don't care about, even after turning most of them off.
Data Accuracy Concerns
There are complaints about inaccuracies in transaction categorization and balance updates, leading to mistrust in the app's ability to provide reliable financial insights. Users are frustrated with having to manually correct errors frequently.
The app keeps misclassifying my transactions, making it hard to trust the data it provides.
Free Version Limitations
The free version of the app is seen as too limited, with essential features like budgeting and transaction history locked behind a paywall. This has led to disappointment as users feel the app does not deliver on its promise without a paid subscription.
The free version is so restricted that it's basically useless for budgeting.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the app's subscription model, which is perceived as misleading and overly aggressive, with many features locked behind a paywall. This has led to dissatisfaction as users feel they are being forced to pay for basic functionalities that were previously free.
Cancellation Frustrations
The process to cancel subscriptions or delete accounts is cumbersome and involves multiple confirmation steps, leading to user frustration and a perception of predatory practices. This has resulted in negative experiences as users feel trapped and harassed when trying to exit the service.
Bank Connectivity Issues
Users report frequent issues with connecting their bank accounts, with some banks not supported and others requiring constant re-authentication. This undermines the app's core functionality of providing a comprehensive financial overview.
Notification Overload
The app sends excessive notifications, including marketing messages and unnecessary alerts, which users find intrusive and annoying. This diminishes the user experience as it feels more like spam than helpful reminders.
Data Accuracy Concerns
There are complaints about inaccuracies in transaction categorization and balance updates, leading to mistrust in the app's ability to provide reliable financial insights. Users are frustrated with having to manually correct errors frequently.
Free Version Limitations
The free version of the app is seen as too limited, with essential features like budgeting and transaction history locked behind a paywall. This has led to disappointment as users feel the app does not deliver on its promise without a paid subscription.

Quotes of the week

Hear from some of the most impactful users to drive changes

I used to love this app for its basic features, but now it's become useless as it only lets me see the last three months of my accounts. It's frustrating that they keep moving features behind a paywall, making it no longer worth using.
Vbb23
Emma was great for budgeting, but now they've put everything useful behind a paywall. It's ironic that a budgeting app costs so much, especially when people are trying to save money. I'm looking for alternatives now.
Hannah Mellish
The app is good for tracking finances, but the constant push for subscriptions is overwhelming. I understand the need for revenue, but the aggressive upselling detracts from the user experience.
Andrew Bunn

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The quotes of the week

Hear from some of the most impactful users to drive changes
I used to love this app for its basic features, but now it's become useless as it only lets me see the last three months of my accounts. It's frustrating that they keep moving features behind a paywall, making it no longer worth using.
Candice Wu
App Store
Emma was great for budgeting, but now they've put everything useful behind a paywall. It's ironic that a budgeting app costs so much, especially when people are trying to save money. I'm looking for alternatives now.
Kelly Williams
Google Play
The app is good for tracking finances, but the constant push for subscriptions is overwhelming. I understand the need for revenue, but the aggressive upselling detracts from the user experience.
Koray Okumus
Google Play

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