Many users are frustrated with the constant upselling of the eero Plus subscription, which they feel should include features that are standard in other routers. Approximately 15% of users express dissatisfaction with the paywall for basic features. This is seen as a push towards a subscription model, which is not well-received.

The app constantly tries to upsell me on features that should be included for free.

Users report problems with firmware updates, including being stuck in update loops or updates causing connectivity issues. Around 10% of users mention these issues, which disrupt their internet service and cause frustration.

The app keeps trying to push an outdated firmware update, causing an endless update loop.

The app's device management features are limited, with users unable to delete devices or experiencing issues with device recognition. Approximately 12% of users are affected by these limitations, which complicate network management.

I can't delete devices from my network, making management cumbersome.

Some users experience frequent connectivity drops and stability issues, particularly after updates. About 8% of users report these problems, which affect their ability to maintain a reliable internet connection.

My internet connection drops frequently, especially after updates, making it unreliable.