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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 15%, report issues with sizing, particularly for petite individuals. Customers find that even the smallest sizes are too long or not truly petite, which affects their shopping experience negatively.
2
Around 10% of users experience issues with order delivery, including packages being marked as delivered but not received, or orders being sent to the wrong address. This leads to frustration and a lack of trust in the service.
3
Approximately 12% of users encounter technical issues with the app, such as loading problems, crashes, and items disappearing from the cart or wishlist. These glitches hinder the shopping process and cause dissatisfaction.
4
About 8% of users report poor customer service experiences, including unresponsive support and difficulties in resolving issues like refunds or order mistakes. This lack of support diminishes customer satisfaction.
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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