EDF & MOI

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of EDF & MOI's key feedback

App Freezing

A significant issue is the app freezing on the initial screen, preventing users from accessing its features. Approximately 5% of users report this problem, which severely impacts their ability to use the app effectively.

The app used to work well, but now it freezes on the first screen and won't open.

Delayed Billing

Some users experience delays in receiving their bills, with them arriving after the due date. This affects around 3% of users, causing inconvenience and potential financial planning issues.

My bill was due on January 31st but only arrived on February 16th, which is frustrating.

Portrait Mode Limitation

The app does not support full-screen display in portrait mode on larger devices like the iPad Pro, which affects about 2% of users who prefer this orientation.

The app can't display in full screen when in portrait mode on my iPad Pro, which is inconvenient.

Login Persistence

Users are frustrated by the app's inability to save login information, requiring frequent re-authentication after short idle periods. This issue affects approximately 4% of users, disrupting their experience.

The app disconnects quickly after idling and doesn't save login information, which is very annoying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

EDF & MOI

EDF & MOI receives mostly positive feedback for its user-friendly interface and practical features that allow users to track and manage their energy consumption effectively. However, some users report issues with app performance, such as slow loading times and connectivity problems.

#2 RUNNER UP

Engie Particuliers

Engie Particuliers is praised for its ease of use and comprehensive features that help users manage their energy accounts efficiently. Users appreciate the app's reliability and the ability to handle multiple contracts seamlessly.

#3 Straggler

TotalEnergies

TotalEnergies is well-received for its straightforward and intuitive app design, which makes it easy for users to monitor their energy usage and payments. Some users, however, express a desire for more language options and improved customer service responsiveness.

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Nuggets

Major Highlights of the Week

App Freezing

The app fails to open and freezes on the initial screen, rendering it unusable for some users. This critical issue disrupts the user experience and requires immediate attention to ensure app reliability.

The app used to work well, but now it freezes on the first screen and won't open.

Portrait Mode Issue

The app does not support full-screen display in portrait mode on large iPads, limiting usability for users who prefer this orientation. This limitation affects the app's adaptability to different device orientations.

I can't use the app in full screen on my iPad Pro when in portrait mode, only in landscape.

Delayed Billing

Bills are arriving after the due date, causing inconvenience and potential financial planning issues for users. This delay in billing undermines the app's promise of timely financial management.

My bill was due on January 31st but only arrived on February 16th.

The app disconnects users quickly after idling and does not allow saving login information, leading to repeated sign-ins. This lack of session persistence frustrates users and hinders seamless access.

Connected Devices

Users are unable to register their connected devices as promised, indicating a discrepancy between app features and user expectations. This unmet feature promise damages trust and user satisfaction.

I can't register my connected devices like the app claims I should be able to.

Real-Time Data Lag

The app fails to provide real-time energy consumption data, with updates lagging by a day. This delay diminishes the app's effectiveness in offering timely insights for energy management.

I can only see my energy usage results a day later, not in real-time.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Freezing

Portrait Mode Issue

Delayed Billing

Bills are arriving after the due date, causing inconvenience and potential financial planning issues for users. This delay in billing undermines the app's promise of timely financial management.

Connected Devices

Users are unable to register their connected devices as promised, indicating a discrepancy between app features and user expectations. This unmet feature promise damages trust and user satisfaction.

Real-Time Data Lag

The app fails to provide real-time energy consumption data, with updates lagging by a day. This delay diminishes the app's effectiveness in offering timely insights for energy management.

Quotes of the week

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The app is practical and easy to navigate, but it would be great to have an English version.

Zara Alavi

The app is handy for tracking daily electricity consumption, but it's frustrating that data is only available a day later.

Metricmike

The app is slow and disconnects quickly after idling, requiring frequent logins. It's also annoying that login information can't be saved.

Aomizuchi

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User Experience Report

Report Date

EDF & MOI

Top Insights This Week

App Freezing

Delayed Billing

Portrait Mode Limitation

Login Persistence

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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