NightOwl Companion

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of NightOwl Companion's key feedback

App Connectivity Issues

Some users experience significant connectivity issues with the app, leading to failed recordings and frustration. Approximately 5% of users report problems with the app not connecting to the device or failing to upload data, which can disrupt the sleep study process.

The app failed to connect and upload my sleep data, making the test useless.

Lack of Clear Instructions

A portion of users find the instructions unclear or insufficient, leading to confusion during setup and use. Around 3% of users mention that the instructions could be improved for better clarity, which would enhance the overall user experience.

The instructions were confusing, and I had to figure out the setup on my own.

Device Discomfort

Some users report discomfort from the device, particularly when the sensor is taped too tightly to the finger. About 2% of users mention issues with discomfort or soreness, which can affect the quality of sleep during the study.

The sensor was uncomfortable and left my finger sore the next morning.

Technical Support Challenges

Users occasionally face challenges with technical support, including slow response times and unhelpful solutions. Approximately 2% of users express dissatisfaction with the support provided, which can exacerbate issues with the app and device.

Technical support was unresponsive and didn't resolve my issue with the app.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

SnoreLab

SnoreLab receives high praise for its effectiveness in tracking snoring and providing actionable insights. Users appreciate its accuracy and the ability to experiment with different remedies to reduce snoring. However, some users report issues with recent updates affecting sensitivity and recording accuracy.

#2 RUNNER UP

NightOwl Companion

NightOwl Companion is generally well-received for its ease of use and comfort, with many users finding it a convenient alternative to traditional sleep studies. However, some users experience technical issues and data privacy concerns, which affect their overall satisfaction.

#3 Straggler

SleepScore

SleepScore has mixed reviews, with some users appreciating its detailed sleep analysis and integration with health apps. However, many users are frustrated by technical glitches, subscription model changes, and intrusive ads, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Activation Issues

Users experience difficulties entering activation codes, with some unable to proceed past the activation screen, leading to frustration and incomplete tests. This issue highlights a critical barrier in the user onboarding process, impacting the overall user experience and test completion rates.

I can't even get past the contest page; I press 'I Accept' and nothing happens.

Data Upload Failures

Several users report that the app fails to upload data after a night's test, often requiring app reinstallation or device restarts, which disrupts the testing process. This indicates a significant flaw in data transmission reliability, potentially affecting the accuracy and completeness of sleep study results.

Second day it would not upload; I tried wifi and cellular, emailed the company, still no response.

App Crashes

The app frequently crashes or becomes unresponsive, particularly when users attempt to complete the sleep journal or end a session, leading to lost data and repeated testing. This instability in the app's performance undermines user trust and satisfaction, necessitating urgent technical improvements.

The app worked for two nights before glitching out when I connected a physical keyboard to fill out the sleep journal.

Customer Support Gaps

Users express dissatisfaction with customer support, citing long wait times and unhelpful responses, which exacerbate frustrations with technical issues. This gap in support services highlights the need for enhanced customer service training and resources to better assist users in resolving issues.

I've been trying to contact the company for over a week; they don't answer their phone, nor reply to emails.

Device Connection Problems

Users face challenges with the device maintaining a stable connection to the app, resulting in incomplete recordings and repeated attempts to complete the test. This connectivity issue suggests a need for improved Bluetooth stability and user guidance on maintaining a connection.

The device turns off in the middle of the night or disconnects from the phone.

User Interface Confusion

The app's user interface is not intuitive, with critical buttons and instructions hidden or unclear, leading to user errors and incomplete tests. This design flaw indicates a need for a more user-friendly interface that clearly guides users through the testing process.

The UX is frustrating because it takes SO many steps to just start, and the 'Start Recording' button is hidden away.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Activation Issues

Data Upload Failures

App Crashes

Customer Support Gaps

Device Connection Problems

User Interface Confusion

Quotes of the week

Hear from some of the most impactful users to drive changes

The NightOwl app was incredibly easy to use, and the setup was straightforward. I was able to conduct the sleep study in the comfort of my own home without any wires or discomfort. Highly recommend this method over traditional sleep studies.

Melissa Layton

Week of May 15th, 2025

I had a great experience with NightOwl. The instructions were clear, and the device was comfortable to wear. It's a much better alternative to going to a sleep clinic.

Samantha Elswick

Week of May 15th, 2025

The app was easy to navigate, and the device didn't interfere with my sleep. It's a convenient way to conduct a sleep study at home, and I appreciate not having to deal with wires.

Gloria Garrett

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I had a great experience with NightOwl. The instructions were clear, and the device was comfortable to wear. It's a much better alternative to going to a sleep clinic.

Kelly Williams

Google Play

The app was easy to navigate, and the device didn't interfere with my sleep. It's a convenient way to conduct a sleep study at home, and I appreciate not having to deal with wires.

Koray Okumus

Google Play

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User Experience Report

Report Date

NightOwl Companion

Top Insights This Week

App Connectivity Issues

Lack of Clear Instructions

Device Discomfort

Technical Support Challenges

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts