MyDyson™

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

Connection Issues

Many users report persistent problems connecting their Dyson devices to the app, with some unable to connect at all. Approximately 30% of users seem to be affected by this issue, which significantly hampers the app's functionality.

The app constantly fails to connect to my Dyson network, making it unusable.

Device Registration

Users are frustrated with the manual process of adding devices to the app, even when they are already registered on the Dyson website. This issue affects about 20% of users, leading to unnecessary complexity in device management.

I can't understand why I have to manually add devices to the app when they're already registered online.

App Design Flaws

The removal of the swipe feature for navigating between devices has been a major pain point, with around 15% of users expressing dissatisfaction. This change has made the app less intuitive and more cumbersome to use.

The new app design is frustrating; I miss the swipe feature to switch between devices.

Excessive Security

The app's security measures are seen as overly complex, with password reset issues and login difficulties affecting about 10% of users. This has led to a negative user experience, especially for those needing quick access.

Resetting my password is a nightmare, and I still can't log in to control my fan.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

iRobot Home

iRobot Home receives high praise for its intuitive and easy-to-use app, which allows users to control cleaning schedules and zones effectively. Users appreciate the thorough cleaning performance and the app's reliability, although some mention occasional connectivity issues.

#2 RUNNER UP

SharkClean

SharkClean is appreciated for its effective cleaning capabilities and ease of use, with many users finding it a valuable addition to their household. However, the app is criticized for its lack of multi-floor mapping and limited scheduling options, which detracts from the overall experience.

#3 Straggler

MyDyson™

MyDyson™ receives mixed feedback, with users praising the product's design and functionality but expressing frustration over app connectivity issues and recent design changes. Many users find the app's focus on shopping intrusive and miss previous features like swiping between devices.

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Nuggets

Major Highlights of the Week

Connection Issues

Users experience persistent connectivity problems with Dyson devices, often receiving error messages about network issues despite stable internet connections. This disrupts the intended seamless integration of smart home devices.

The app constantly fails to connect to the Dyson network, making my devices unusable.

Device Registration

The app requires manual addition of devices even when they are already registered on the Dyson website, leading to user frustration and redundancy in the setup process.

I don't understand why I have to manually add my Dyson products to the app when they're already registered online.

App Design Flaws

Recent app updates have removed intuitive navigation features like swiping between devices, forcing users to navigate through cumbersome menus, which degrades the user experience.

The removal of the swipe feature makes switching between devices tedious and frustrating.

Excessive Permissions

The app demands unnecessary permissions such as camera and location access for basic functionalities, raising privacy concerns and complicating the user experience.

I had to grant excessive permissions just to get my fan to rotate, which seems unnecessary.

Shopping Overload

The app's interface is cluttered with shopping features and notifications, overshadowing its primary function of device control and management, which users find intrusive.

The app is more focused on selling products than managing my existing devices.

Password Reset Issues

Users face difficulties with the password reset process, often not receiving reset emails, which locks them out of the app and hinders device control.

I've been trying to reset my password for a week but haven't received any emails.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Issues

Device Registration

The app requires manual addition of devices even when they are already registered on the Dyson website, leading to user frustration and redundancy in the setup process.

App Design Flaws

Recent app updates have removed intuitive navigation features like swiping between devices, forcing users to navigate through cumbersome menus, which degrades the user experience.

Excessive Permissions

The app demands unnecessary permissions such as camera and location access for basic functionalities, raising privacy concerns and complicating the user experience.

Shopping Overload

The app's interface is cluttered with shopping features and notifications, overshadowing its primary function of device control and management, which users find intrusive.

Password Reset Issues

Users face difficulties with the password reset process, often not receiving reset emails, which locks them out of the app and hinders device control.

Quotes of the week

Hear from some of the most impactful users to drive changes

The recent app update removed the ability to swipe between devices, making navigation tedious and frustrating. Please bring back the swipe feature to improve user experience.

Billyboy73848

The app has been taken over by shopping buttons and notifications, which is very annoying. It spoils the app's usability for controlling devices.

Ultimatestempo

Since the last app update, my Dyson robot vacuum can't clean a room properly and loses WiFi settings. This has forced me to consider alternatives.

Mgiordani

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The quotes of the week

Hear from some of the most impactful users to drive changes

The recent app update removed the ability to swipe between devices, making navigation tedious and frustrating. Please bring back the swipe feature to improve user experience.

Candice Wu

App Store

The app has been taken over by shopping buttons and notifications, which is very annoying. It spoils the app's usability for controlling devices.

Kelly Williams

Google Play

Since the last app update, my Dyson robot vacuum can't clean a room properly and loses WiFi settings. This has forced me to consider alternatives.

Koray Okumus

Google Play

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User Experience Report

Report Date

MyDyson™

Top Insights This Week

Connection Issues

Device Registration

App Design Flaws

Excessive Security

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts