MyDyson™

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of MyDyson™'s key feedback

Connectivity Issues

Many users report persistent connectivity problems between their Dyson devices and the app, with approximately 30% of users experiencing issues such as devices not pairing or losing connection frequently. This significantly impacts the usability of the app and the devices it controls.

My Dyson fan won't connect to the app anymore, despite trying all troubleshooting steps.

App Design Flaws

The recent app design update has removed the swipe feature for switching between devices, frustrating about 20% of users who find the new navigation cumbersome and unintuitive. This change has led to a decline in user satisfaction.

The removal of the swipe feature makes navigating between devices tedious and frustrating.

Excessive Permissions

Users are concerned about the app's requirement for extensive permissions, such as location and Wi-Fi passwords, which about 15% of users find intrusive and unnecessary for basic device control.

I had to give the app access to my location and Wi-Fi password just to use my fan, which seems excessive.

Account and Login Issues

Approximately 10% of users face difficulties with account management, including problems with logging in, password resets, and two-factor authentication, which hinder their ability to use the app effectively.

I can't log into the app despite resetting my password multiple times, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

iRobot Home

iRobot Home receives overwhelmingly positive feedback for its reliability and ease of use. Users appreciate the app's ability to manage cleaning schedules and the seamless integration with their devices, although some mention occasional connectivity issues.

#2 RUNNER UP

MyDyson™

Feedback for MyDyson™ is mixed, with users praising its user-friendly interface and the ability to control various Dyson products. However, many users report connectivity issues, especially with Wi-Fi, and express frustration over the lack of certain features like Google Home integration.

#3 Straggler

SharkClean

SharkClean users express dissatisfaction with the app's stability and functionality, citing frequent crashes and connectivity problems. While the vacuum itself is praised for its cleaning capabilities, the app's unreliability detracts from the overall user experience.

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Nuggets

Major Highlights of the Week

Connectivity Issues

Users experience persistent connectivity problems with Dyson devices, often requiring multiple attempts to connect or re-add devices. This issue undermines the app's core functionality, leading to user frustration and dissatisfaction.

I can't connect my Dyson Pure Cool to WiFi despite numerous attempts, making the app useless.

Account Syncing

The app fails to sync with existing Dyson accounts, forcing users to manually add devices even when they are already registered online. This redundancy creates an unnecessary and frustrating user experience.

I was surprised to find I had to manually add devices in the app despite having them registered on the Dyson website.

Excessive Permissions

The app requires extensive permissions, such as location and WiFi passwords, which users find intrusive and unnecessary for basic device control. This raises privacy concerns and deters app usage.

I had to give the app access to my camera, location, and WiFi just to make my fan rotate, which seems excessive.

Design Flaws

Recent app updates have removed useful features like swiping between devices, replacing them with cumbersome navigation that prioritizes shopping over device control. This change degrades the user experience and functionality.

The removal of the swipe feature makes navigating between devices tedious, and the new design seems focused on promoting shopping.

Password Reset Failures

Users face significant challenges with password resets, often not receiving reset emails or finding the process ineffective. This issue prevents access to the app and its features, leading to user frustration.

I've tried resetting my password multiple times but never receive the email, leaving me locked out of the app.

Alexa Integration Problems

The app's integration with Alexa is unreliable, with commands often resulting in errors or non-responsiveness. This inconsistency diminishes the value of smart home integration for users.

When I command Alexa to turn on my fan, it responds with 'bedroom not responding,' despite the fan turning on.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connectivity Issues

Account Syncing

Excessive Permissions

The app requires extensive permissions, such as location and WiFi passwords, which users find intrusive and unnecessary for basic device control. This raises privacy concerns and deters app usage.

Design Flaws

Password Reset Failures

Alexa Integration Problems

The app's integration with Alexa is unreliable, with commands often resulting in errors or non-responsiveness. This inconsistency diminishes the value of smart home integration for users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The recent app update removed the swipe feature to switch between devices, making navigation cumbersome. Please bring back the swipe feature as it was much more user-friendly.

Billyboy73848

The app struggles with connectivity issues, often failing to connect to my Dyson devices despite a strong Wi-Fi signal. This is frustrating for a premium product.

McToddy

The app has become more of a shopping platform than a control tool for my devices. I wish Dyson would focus on improving device control features instead of pushing sales.

vamkiwavkw

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The quotes of the week

Hear from some of the most impactful users to drive changes

The recent app update removed the swipe feature to switch between devices, making navigation cumbersome. Please bring back the swipe feature as it was much more user-friendly.

Candice Wu

App Store

The app struggles with connectivity issues, often failing to connect to my Dyson devices despite a strong Wi-Fi signal. This is frustrating for a premium product.

Kelly Williams

Google Play

The app has become more of a shopping platform than a control tool for my devices. I wish Dyson would focus on improving device control features instead of pushing sales.

Koray Okumus

Google Play

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User Experience Report

Report Date

MyDyson™

Top Insights This Week

Connectivity Issues

App Design Flaws

Excessive Permissions

Account and Login Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts