Dulux Visualiser

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Dulux Visualiser

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Dulux Visualiser's key feedback

1

Project Crashes

A significant number of users experience app crashes when trying to access or save projects, affecting approximately 30% of users. This issue leads to frustration as users lose their saved work and are unable to view their projects.

The app crashes every time I try to open my saved projects, making it unusable.

2

Color Accuracy Issues

Many users report that the colors displayed in the app do not match real-life paint colors, with about 20% of users affected. This discrepancy leads to dissatisfaction as users cannot rely on the app for accurate color representation.

The paint colors in the app are much darker than the actual paint, making it unreliable.

3

Poor Object Differentiation

The app struggles to differentiate between walls, ceilings, and other surfaces, impacting around 25% of users. This limitation results in an unrealistic visualization experience as the app applies the same color to all surfaces indiscriminately.

The app paints everything the same color, including ceilings and furniture, which is not helpful.

4

Mandatory Account Creation

Users are frustrated by the requirement to create an account to use the app, affecting approximately 15% of users. This barrier discourages potential users who prefer not to share personal information for a trial.

I don't want to create an account just to try out the app, it's a waste of time.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sherwin-Williams ColorSnap Visualizer
Sherwin-Williams ColorSnap Visualizer is highly praised for its intuitive interface and accurate color matching, making it easy for users to visualize paint colors in their spaces. Users appreciate the app's ability to distinguish between different surfaces and its smooth performance, which enhances the overall user experience.

#2 RUNNER UP

Dulux Visualiser
Dulux Visualiser receives mixed feedback, with users appreciating its concept and the ability to visualize colors without buying tester pots. However, many users report issues with the app's functionality, such as poor color matching, lack of differentiation between surfaces, and frequent crashes, which detract from its usability.

#3 Straggler

Benjamin Moore Color Portfolio
Benjamin Moore Color Portfolio is generally well-received for its ease of use and the ability to explore a wide range of colors. Users find the app helpful for planning paint projects, though some mention occasional glitches and a desire for more advanced features to enhance the color visualization process.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sherwin-Williams ColorSnap Visualizer
#1 Users Choice
Sherwin-Williams ColorSnap Visualizer is highly praised for its intuitive interface and accurate color matching, making it easy for users to visualize paint colors in their spaces. Users appreciate the app's ability to distinguish between different surfaces and its smooth performance, which enhances the overall user experience.
Dulux Visualiser
#2 Runner-up
Dulux Visualiser receives mixed feedback, with users appreciating its concept and the ability to visualize colors without buying tester pots. However, many users report issues with the app's functionality, such as poor color matching, lack of differentiation between surfaces, and frequent crashes, which detract from its usability.
Benjamin Moore Color Portfolio
#3 Straggler
Benjamin Moore Color Portfolio is generally well-received for its ease of use and the ability to explore a wide range of colors. Users find the app helpful for planning paint projects, though some mention occasional glitches and a desire for more advanced features to enhance the color visualization process.

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Nuggets

Major Highlights of the Week

Project Crashes
The app frequently crashes when users attempt to access saved projects, leading to frustration and loss of work. This instability undermines the app's core functionality of saving and revisiting color projects.
Every time I try to view my saved projects, the app crashes and I lose everything.
Color Inaccuracy
The app fails to accurately match and display colors, with users reporting significant discrepancies between app visuals and real-life paint colors. This issue diminishes trust in the app's ability to assist in color selection.
The paint colors in the app don't match the actual paint, making it unreliable for choosing colors.
Poor Object Recognition
The app struggles to differentiate between walls, ceilings, and other surfaces, often applying the same color to all areas indiscriminately. This lack of precision limits the app's utility in realistic room visualization.
The app paints everything the same color, including ceilings and furniture, which is not helpful.
Missing Features
Users are frustrated by the absence of expected features like masking tape for precise coloring and the ability to paint ceilings separately. These missing functionalities hinder the app's effectiveness in detailed design work.
There's no masking tape feature, so I can't paint different areas separately.
Landscape Mode Limitation
The app's restriction to portrait mode on devices like iPads is inconvenient, especially when users prefer landscape for better usability with keyboards. This limitation affects user experience and app versatility.
The app doesn't work in landscape mode on my iPad, which is really annoying.
Account Requirement
Requiring users to create an account or sign in before using the app is a barrier that deters potential users. This requirement is seen as unnecessary for a trial of the app's basic features.
I don't want to create an account just to try out the app's features.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Project Crashes
The app frequently crashes when users attempt to access saved projects, leading to frustration and loss of work. This instability undermines the app's core functionality of saving and revisiting color projects.
Color Inaccuracy
The app fails to accurately match and display colors, with users reporting significant discrepancies between app visuals and real-life paint colors. This issue diminishes trust in the app's ability to assist in color selection.
Poor Object Recognition
The app struggles to differentiate between walls, ceilings, and other surfaces, often applying the same color to all areas indiscriminately. This lack of precision limits the app's utility in realistic room visualization.
Missing Features
Users are frustrated by the absence of expected features like masking tape for precise coloring and the ability to paint ceilings separately. These missing functionalities hinder the app's effectiveness in detailed design work.
Landscape Mode Limitation
The app's restriction to portrait mode on devices like iPads is inconvenient, especially when users prefer landscape for better usability with keyboards. This limitation affects user experience and app versatility.
Account Requirement
Requiring users to create an account or sign in before using the app is a barrier that deters potential users. This requirement is seen as unnecessary for a trial of the app's basic features.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes when trying to access saved projects, making it frustrating to use. It has potential but needs stability improvements.
Vixterox
The app doesn't differentiate between walls and ceilings, applying the same color everywhere, which is not helpful for visualizing specific areas.
SergioUK
The color matching feature is inaccurate, often suggesting colors that are way off from the intended match.
McDowell101

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently crashes when trying to access saved projects, making it frustrating to use. It has potential but needs stability improvements.
Candice Wu
App Store
The app doesn't differentiate between walls and ceilings, applying the same color everywhere, which is not helpful for visualizing specific areas.
Kelly Williams
Google Play
The color matching feature is inaccurate, often suggesting colors that are way off from the intended match.
Koray Okumus
Google Play

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