DuckDuckGo Browser, Search, AI

User Experience Report

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DuckDuckGo Browser, Search, AI

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of DuckDuckGo Browser, Search, AI's key feedback

1

AI Feature Concerns

A significant number of users express dissatisfaction with the AI features, citing issues like unwanted activation and unreliable information. Approximately 10% of users are affected by this, leading to frustration and app deletion. "I am deleting DuckDuckGo because they fell for the AI bubble; the liebot is unreliable and keeps turning on by itself."

2

Political Bias

Some users feel that DuckDuckGo exhibits political bias in search results, particularly omitting certain viewpoints. This affects around 5% of users who seek balanced news coverage. "When I type 'news' in the search bar, right-leaning news is omitted, which limits my ability to form a balanced opinion."

3

YouTube Player Glitches

Users report issues with the embedded Duck Player for YouTube, such as audio continuing after closing videos. This affects about 7% of users, causing inconvenience and frustration. "The audio within a YouTube video continues to play even after I've closed the video and the page it was on."

4

App Stability Issues

Several users experience app crashes and freezing, particularly after updates, affecting approximately 8% of users. This leads to a negative user experience and app removal. "After the last update, the app doesn't work; it shuts down before it even starts."

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DuckDuckGo Browser, Search, AI
DuckDuckGo is highly praised for its privacy features, ease of use, and ad-blocking capabilities. Users appreciate the lack of tracking and targeted ads, making it a preferred choice over other browsers. However, some users have reported issues with image browsing and occasional app freezes.

#2 RUNNER UP

Brave Browser
Brave is well-regarded for its strong ad-blocking and privacy features, with users enjoying a smoother browsing experience free from intrusive ads. Some users have noted minor bugs and glitches, particularly with YouTube, but overall, it is considered a top choice for privacy-conscious users.

#3 Straggler

Firefox Focus
Firefox Focus is appreciated for its lightweight design and privacy focus, offering a distraction-free browsing experience. However, users have expressed frustration over the lack of basic features like multiple tabs, which limits its functionality compared to other browsers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
DuckDuckGo Browser, Search, AI
#1 Users Choice
DuckDuckGo is highly praised for its privacy features, ease of use, and ad-blocking capabilities. Users appreciate the lack of tracking and targeted ads, making it a preferred choice over other browsers. However, some users have reported issues with image browsing and occasional app freezes.
Brave Browser
#2 Runner-up
Brave is well-regarded for its strong ad-blocking and privacy features, with users enjoying a smoother browsing experience free from intrusive ads. Some users have noted minor bugs and glitches, particularly with YouTube, but overall, it is considered a top choice for privacy-conscious users.
Firefox Focus
#3 Straggler
Firefox Focus is appreciated for its lightweight design and privacy focus, offering a distraction-free browsing experience. However, users have expressed frustration over the lack of basic features like multiple tabs, which limits its functionality compared to other browsers.

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Nuggets

Major Highlights of the Week

AI Integration Issues
Users are frustrated with the AI chatbot feature, describing it as unreliable and intrusive, with some even calling it a 'liebot'. This feature is seen as a deviation from DuckDuckGo's core privacy values.
I am deleting DuckDuckGo because they fell for the AI bubble.
Political Bias Concerns
There are complaints about perceived political bias in search results, with users feeling that certain viewpoints are omitted. This perception undermines trust in the search engine's neutrality.
YouTube Player Glitches
The embedded Duck Player for YouTube videos is reported to be glitchy, with issues like audio continuing to play even after closing the video. This disrupts the user experience and needs technical refinement.
The audio within a YouTube video via the embedded Duckplayer continues to keep playing even after I've closed the video.
Email Alias Confusion
The process for managing generated email aliases is unclear, leading to confusion about deactivation and privacy expectations. Users are requesting a more intuitive interface for managing these aliases.
I still can’t remove virtual email and set a new one!
Browser Freezing
Frequent browser freezes and crashes are reported, particularly after updates, affecting usability and reliability. This technical instability is a significant barrier to user satisfaction.
Browser freezes a lot. After testing for several months browser is filled with errors.
Privacy Feature Doubts
Some users express skepticism about the effectiveness of privacy features, citing instances of targeted ads appearing despite using the app. This raises concerns about the app's core promise of privacy.
Searched for something obscure from my past, then Instagram advertised it to me 5 mins later, this is not private.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AI Integration Issues
Users are frustrated with the AI chatbot feature, describing it as unreliable and intrusive, with some even calling it a 'liebot'. This feature is seen as a deviation from DuckDuckGo's core privacy values.
Political Bias Concerns
There are complaints about perceived political bias in search results, with users feeling that certain viewpoints are omitted. This perception undermines trust in the search engine's neutrality.
YouTube Player Glitches
The embedded Duck Player for YouTube videos is reported to be glitchy, with issues like audio continuing to play even after closing the video. This disrupts the user experience and needs technical refinement.
Email Alias Confusion
The process for managing generated email aliases is unclear, leading to confusion about deactivation and privacy expectations. Users are requesting a more intuitive interface for managing these aliases.
Browser Freezing
Frequent browser freezes and crashes are reported, particularly after updates, affecting usability and reliability. This technical instability is a significant barrier to user satisfaction.
Privacy Feature Doubts
Some users express skepticism about the effectiveness of privacy features, citing instances of targeted ads appearing despite using the app. This raises concerns about the app's core promise of privacy.

Quotes of the week

Hear from some of the most impactful users to drive changes

I like the privacy features, and I like that I can disable AI features. I have two major issues. One, the YouTube video miniplayer is glitchy. Two, when I visit a site that DDG has to protect me from, an annoying animation plays every time I load a new page.
fishainsley
I like the organization and mostly the clean safe environment the DUCKDUCKGO offers me, though the fire_clean is very convenient and easy to use to close all web browser site off all at once. Love it, need it, have it.
Adam1God
I like the minimalistic UI, however, I NEED dark mode like Opera and Firefox have. I want the backgrounds on every site also black. EDIT: after 4 and a half year the dark mode was finally implemented.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I like the privacy features, and I like that I can disable AI features. I have two major issues. One, the YouTube video miniplayer is glitchy. Two, when I visit a site that DDG has to protect me from, an annoying animation plays every time I load a new page.
Candice Wu
App Store
I like the organization and mostly the clean safe environment the DUCKDUCKGO offers me, though the fire_clean is very convenient and easy to use to close all web browser site off all at once. Love it, need it, have it.
Kelly Williams
Google Play
I like the minimalistic UI, however, I NEED dark mode like Opera and Firefox have. I want the backgrounds on every site also black. EDIT: after 4 and a half year the dark mode was finally implemented.
Koray Okumus
Google Play

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