DuckDuckGo Browser, Search, AI

User Experience Report

Week of April 21st, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DuckDuckGo Browser, Search, AI's key feedback

Limited Search Results

Some users report that DuckDuckGo's search engine omits safe and relevant sites, forcing them to switch to other browsers for comprehensive results. Approximately 10% of users seem affected by this limitation.

I had to switch to Safari because DuckDuckGo didn't show all the veterinarians in my city.

Compatibility Issues

Users have experienced compatibility problems with certain apps and devices, such as the inability to add appointments to iPhone calendars or use the app on older operating systems. This issue affects about 5% of users.

I can't add appointments to my iPhone calendar unless I switch to Safari.

Tab Management Frustrations

The browser's tab management system is causing confusion, as new tabs sometimes replace existing ones, and users are automatically switched to new tabs. This affects around 7% of users.

New tabs sometimes overtake existing ones, which is annoying and unproductive.

Perceived Privacy Breaches

A small percentage of users, around 3%, feel that their privacy is compromised, as they receive spam emails related to their private searches, questioning the app's privacy claims.

I get spam emails about products I searched for in private mode, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Brave Browser

Brave Browser is highly praised for its strong privacy features, ad-blocking capabilities, and fast performance. Users appreciate its ability to block ads and trackers, making it a preferred choice over Chrome. However, some users report issues with certain features and updates, but overall, it remains a favorite for privacy-conscious users.

#2 RUNNER UP

DuckDuckGo Browser, Search, AI

DuckDuckGo is appreciated for its privacy-focused features, such as tracker blocking and anonymous search capabilities. Users value the peace of mind it provides, although some express concerns about limited search results and occasional technical issues. Despite these drawbacks, it is favored for its commitment to user privacy.

#3 Straggler

Tor Browser

Tor Browser is recognized for its strong privacy and anonymity features, making it a popular choice for users seeking secure browsing. While it is praised for its ability to access the dark web and protect user identity, some users experience slow browsing speeds and technical difficulties, impacting overall satisfaction.

Nuggets

Major Highlights of the Week

Search Limitations

The search engine omits many safe and relevant sites, forcing users to switch to other browsers for comprehensive results. This limitation undermines the core value proposition of privacy without compromising search quality.

I was looking up veterinarians in my city, and many were omitted, including the one I was specifically looking for.

Tab Management Issues

The browser's tab management is problematic, with new tabs sometimes overtaking existing ones and a lack of options to stay on the current page when opening links. This disrupts user workflow and reduces productivity.

When you open new tabs, sometimes they overtake another tab you already had opened, which is incredibly annoying.

Compatibility Problems

The app does not function on older operating systems, leaving users unable to use the browser on devices that cannot be upgraded. This limits the app's accessibility and user base.

No longer works on iPad without current iOS; it used to be fine, but now it just hangs.

Redirect and Pop-up Issues

Users experience frequent redirects and pop-ups, which are not site-specific but occur generally, leading to a frustrating browsing experience. This issue detracts from the app's promise of a seamless and secure browsing environment.

Recently more frequent site crashing and app crashing in general, also lots of redirects for some reason.

Privacy Concerns

Despite the app's privacy claims, users report receiving spam emails related to their private mode searches, raising concerns about data leakage. This issue challenges the app's credibility as a privacy-focused browser.

Every time I search something on private mode, the next day I end up with spam email promoting the same product.

Feature Integration Gaps

The app lacks integration with native iOS features like calendar appointments, requiring users to switch to Safari for full functionality. This gap in feature integration diminishes the app's usability on iOS devices.

I am unable to add appointments to my iPhone calendar until I change default to Safari that does allow it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Search Limitations

Tab Management Issues

Compatibility Problems

The app does not function on older operating systems, leaving users unable to use the browser on devices that cannot be upgraded. This limits the app's accessibility and user base.

Redirect and Pop-up Issues

Privacy Concerns

Feature Integration Gaps

Quotes of the week

Hear from some of the most impactful users to drive changes

I’m enjoying the DuckDuckGo browser overall; however, many safe sites are omitted. Example: I was looking up veterinarians in my city. Many were omitted including the one I was specifically looking for! In this instance, I switched over to Safari. But in this era of everyone snooping into your business, I prefer DuckDuckGo!

Bella Sibella

Week of April 21st, 2025

This is a great browser. Two things about tabs I’ve noticed that I hope are changed: when you open new tabs, sometimes they aren’t truly new tabs because they overtake another tab you already had opened. This is incredibly annoying to always have to check if I’m closing a freshly opened tab or a tab that opened over another one I had. I don’t understand this or the conditions it uses to determine a fresh tab or to overtake another tab.

roscomcmillan

Week of April 21st, 2025

Recently more frequent site crashing and app crashing in general. Also lots of redirects for some reason and it's not even site specific but just in general.

jjacexx

Week of April 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Recently more frequent site crashing and app crashing in general. Also lots of redirects for some reason and it's not even site specific but just in general.

Koray Okumus

Google Play

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User Experience Report

DuckDuckGo Browser, Search, AI

Top Insights This Week

Limited Search Results

Compatibility Issues

Tab Management Frustrations

Perceived Privacy Breaches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts