DuckDuckGo Browser, Search, AI

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of DuckDuckGo Browser, Search, AI's key feedback

Migration Issues

Some users experience problems when migrating accounts and passwords from other browsers, with certain passwords not transferring correctly. Approximately 5% of users report this issue.

I moved my accounts from Chrome, but not all passwords migrated correctly.

Keyboard Input Problem

A few users face issues with the keyboard not allowing letter input during sign-in, which hinders the use of apps requiring alphanumeric codes. This affects about 3% of users.

The keyboard only allows numbers, making it impossible to enter codes with letters.

Ad Interference

Some users encounter unwanted advertisements, such as car insurance ads, that disrupt their browsing experience. This issue affects around 4% of users.

I was interrupted by a car insurance ad that I couldn't exit easily.

Frequent Crashes

A number of users report that the app crashes when accessing the favorites menu, causing frustration and inconvenience. This problem affects about 6% of users.

The app crashes when I try to scroll through my favorites menu.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Brave Browser

Brave Browser is highly praised for its robust ad-blocking capabilities and privacy features, with many users appreciating the lack of ads and the ability to browse securely. However, some users have noted issues with the user interface and occasional bugs, but overall, it is considered a strong alternative to mainstream browsers.

#2 RUNNER UP

DuckDuckGo Browser, Search, AI

DuckDuckGo receives mixed feedback, with users appreciating its privacy features and ad-blocking capabilities, but some express concerns over bugs and frequent updates. While many users feel more secure using DuckDuckGo, others have experienced technical issues and are frustrated with certain design changes.

#3 Straggler

Firefox Focus

Firefox Focus is commended for its privacy-centric approach and minimalistic design, which many users find appealing for quick and private browsing. However, the lack of features like multiple tabs and occasional functionality issues are points of criticism, though it remains a favorite for those prioritizing privacy.

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Nuggets

Major Highlights of the Week

Password Migration Issues

Users experience incomplete migration of passwords from Chrome, leading to missing credentials on websites despite being listed in the app.

Migrated passwords from Chrome, but some don't show up on websites.

Keyboard Input Limitation

The app's keyboard restricts input to numbers only during sign-in, preventing users from entering necessary letters for codes.

Unexpected Ads

Users encounter intrusive advertisements, such as car insurance ads, upon opening the app, disrupting the browsing experience.

Faced a car insurance ad screen before accessing the site.

Frequent App Crashes

Scrolling through the favorites menu causes the app to crash, hindering access to saved pages and leading to user frustration.

App crashes when scrolling through favorites, can't access saved pages.

Excessive Updates

Frequent app updates, up to six in four weeks, are burdensome for users with limited data plans, leading to throttling by carriers.

Six updates in four weeks cause data throttling by my carrier.

AI Features Default On

AI features are enabled by default, requiring users to manually disable them in every new tab, which is inconvenient and counterintuitive.

AI settings need to be turned off in every new tab, not user-friendly.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Password Migration Issues

Users experience incomplete migration of passwords from Chrome, leading to missing credentials on websites despite being listed in the app.

Keyboard Input Limitation

The app's keyboard restricts input to numbers only during sign-in, preventing users from entering necessary letters for codes.

Unexpected Ads

Users encounter intrusive advertisements, such as car insurance ads, upon opening the app, disrupting the browsing experience.

Frequent App Crashes

Scrolling through the favorites menu causes the app to crash, hindering access to saved pages and leading to user frustration.

Excessive Updates

Frequent app updates, up to six in four weeks, are burdensome for users with limited data plans, leading to throttling by carriers.

AI Features Default On

AI features are enabled by default, requiring users to manually disable them in every new tab, which is inconvenient and counterintuitive.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely convenient and makes me feel secure, unlike Safari or Google. I highly recommend it for keeping my private life private.

jct hi u

I love DuckDuckGo for its privacy features and the ability to chat privately with AI. It's a great alternative to other browsers that track your data.

siengee

I have relied on DuckDuckGo for peace of mind and privacy for a couple of years now. It feels great not to have my information sold to others.

GrammainNM

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely convenient and makes me feel secure, unlike Safari or Google. I highly recommend it for keeping my private life private.

Candice Wu

App Store

I love DuckDuckGo for its privacy features and the ability to chat privately with AI. It's a great alternative to other browsers that track your data.

Kelly Williams

Google Play

I have relied on DuckDuckGo for peace of mind and privacy for a couple of years now. It feels great not to have my information sold to others.

Koray Okumus

Google Play

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User Experience Report

Report Date

DuckDuckGo Browser, Search, AI

Top Insights This Week

Migration Issues

Keyboard Input Problem

Ad Interference

Frequent Crashes

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts