Dubizzle

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Dubizzle's key feedback

Scammers and Fraud

A significant number of users, approximately 30%, report encountering scams and fraudulent activities on the platform. Users express frustration over fake listings and dishonest sellers, which undermines trust in the app.

The app is crawling with fraudsters, and I was conned before buying a second-hand washing machine.

Ineffective Customer Support

Around 20% of users are dissatisfied with the customer support, citing unresponsiveness and inefficiency. Users feel neglected when issues arise, such as unresolved ad problems or financial disputes.

I contacted customer support and no one even answered after I bought an ad plan that didn't work.

Login and Usability Issues

Approximately 15% of users experience frequent login issues and app crashes, which disrupts their experience. The app's tendency to log users out and its slow performance are common complaints.

The app logs out of my account randomly, and I have to log in again, which is quite annoying.

Ad and Listing Problems

About 10% of users report issues with ad visibility and management, including ads being removed without reason and low engagement despite paid promotions. This leads to dissatisfaction with the platform's effectiveness.

I paid 500 dhs to post my car ad, but it only got 29 viewers, and they won't push your ad unless you pay extra.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Dubizzle

Dubizzle receives mixed feedback, with users praising its utility for buying and selling in the UAE, but also criticizing it for issues like scams, poor customer service, and app functionality problems. Some users appreciate its wide range of listings and ease of use, while others express frustration over fraudulent activities and technical glitches.

#2 RUNNER UP

OpenSooq

OpenSooq is generally well-received for its user-friendly interface and wide range of listings, but some users report issues with scams and fraudulent activities. The platform is appreciated for its accessibility and ease of use, though concerns about security and customer support persist.

#3 Straggler

Melltoo

Melltoo is praised for its focus on secure transactions and community-driven approach, with users appreciating its buyer protection features. However, some users find the app's interface less intuitive compared to competitors, and there are occasional complaints about limited listings and slower customer service response times.

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Nuggets

Major Highlights of the Week

Scam Concerns

Users frequently encounter scams and fraudulent listings, leading to distrust in the platform's security measures. The lack of effective verification processes allows scammers to exploit the system, compromising user safety.

This app is crawling with fraudsters, and reporting issues doesn't work.

The app requires users to log in repeatedly, causing inconvenience and frustration. This persistent issue disrupts user experience and deters frequent use.

I have to log in every single time I use the app, which is very annoying.

Ad Visibility Issues

Paid ads often receive minimal visibility, leading to dissatisfaction with the return on investment. Users report that their ads do not attract genuine buyers despite payment for premium features.

I paid to feature my ad, but it only got 29 views and no serious buyers.

Customer Support Failures

Customer support is unresponsive and ineffective, leaving users without assistance for their issues. This lack of support exacerbates user frustration and diminishes trust in the platform.

I contacted customer support, and no one answered, leaving my issue unresolved.

Orientation Limitations

The app's inability to function in landscape mode on tablets limits usability for certain users. This restriction affects user experience, particularly for those using iPads with keyboards.

The app only loads in portrait orientation on my iPad, making it unusable with my keyboard.

Ad Deletion Complaints

Users experience arbitrary ad deletions without clear explanations, leading to confusion and dissatisfaction. This issue undermines user confidence in the platform's reliability.

They delete your ad without reason, even after following all rules.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Concerns

The app requires users to log in repeatedly, causing inconvenience and frustration. This persistent issue disrupts user experience and deters frequent use.

Ad Visibility Issues

Paid ads often receive minimal visibility, leading to dissatisfaction with the return on investment. Users report that their ads do not attract genuine buyers despite payment for premium features.

Customer Support Failures

Customer support is unresponsive and ineffective, leaving users without assistance for their issues. This lack of support exacerbates user frustration and diminishes trust in the platform.

Orientation Limitations

The app's inability to function in landscape mode on tablets limits usability for certain users. This restriction affects user experience, particularly for those using iPads with keyboards.

Ad Deletion Complaints

Users experience arbitrary ad deletions without clear explanations, leading to confusion and dissatisfaction. This issue undermines user confidence in the platform's reliability.

Quotes of the week

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I bought an ad plan for 3 days so my product is featured, yet it stayed with one view. Also, I contacted customer support and no one even answered. They deducted money from my credit card and didn’t do anything. 0/10 Not recommended at all.

Steeveou

Dubizzle was a useful platform in the past but not anymore. Mainly because they start charging for many ads e.g. watches. You pay them and after a month they remove your ad. You don't even find a genuine buyer easily. You get messages from scammers or bots.

KhalidMengal

This app is crawling with fraudsters. Of course, there are honest buys too. Dubizzle stands a chance of being a customer-centric marketplace. But now, I’m afraid they do little. Protect your users. It’s not an option. It’s your job IF you want the 5 stars.

GeorgeinUK

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The quotes of the week

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User Experience Report

Report Date

Dubizzle

Top Insights This Week

Scammers and Fraud

Ineffective Customer Support

Login and Usability Issues

Ad and Listing Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts