Dubizzle

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Dubizzle's key feedback

Scammers and Fraud

A significant number of users report encountering scams and fraudulent activities on the platform, with approximately 20% of reviews mentioning issues related to scams, fake listings, or misleading offers. Users express frustration over the lack of effective measures to verify sellers and protect buyers.

This app is crawling with fraudsters, and Dubizzle does little to address the issue.

Customer Support Issues

Many users are dissatisfied with the customer support, citing unresponsiveness and unhelpfulness. Around 15% of reviews highlight poor customer service experiences, with users feeling ignored or mistreated when seeking assistance.

Customer service is useless, extremely unprofessional and rude.

High Ad Costs

Users frequently complain about the high costs associated with posting ads, with about 10% of reviews mentioning that the fees are excessive and not justified by the results. This has led some users to seek alternative platforms.

Now you have to pay for everything!...I recommend using Facebook marketplace instead.

App Functionality Problems

Several users report issues with app functionality, such as frequent logouts, slow performance, and lack of features like dark mode. Approximately 10% of reviews mention these technical issues, which affect the overall user experience.

It takes a while to load and logs out of my account randomly, which can be quite annoying.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Dubizzle

Dubizzle receives a mix of feedback, with many users praising its ease of use, comprehensive listings, and usefulness for buying and selling items, especially cars and jobs. However, some users report issues with login, app crashes, and concerns about security and spam.

#2 RUNNER UP

OpenSooq

OpenSooq is appreciated for its wide range of listings and ease of use, but users express frustration with the prevalence of scammers and fraudulent ads, as well as inadequate customer support.

#3 Straggler

Melltoo

Melltoo is praised for its user-friendly interface and fast service, with users finding it effective for buying and selling items. However, some users have concerns about the app's security and the presence of fake accounts.

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Nuggets

Major Highlights of the Week

Scam Concerns

Users frequently encounter scams and fraudulent listings, leading to a lack of trust in the platform. The app's current verification processes are insufficient to protect users from deceitful sellers and fake job postings.

I met a company here and they scammed me; this app has scammers so people should be careful.

Customer Support Issues

There are significant complaints about the inefficiency and unresponsiveness of customer support, which fails to address user concerns effectively. This lack of support exacerbates user frustration, especially when dealing with financial transactions and ad issues.

I tried contacting customer service because I can't edit the ad; they just don't answer!

Ad Visibility Problems

Users report that paid ads do not receive the promised visibility, resulting in low engagement and wasted money. This issue undermines the value proposition of paid advertising on the platform.

Despite a paid ad, it doesn't lead to any serious buyer for a vehicle of 2024; total waste of 400 AED.

The app frequently logs users out, requiring repeated logins, which disrupts the user experience. This persistent issue has been a source of annoyance for long-term users.

No matter how many times you update this app, the next time you need it, you have to log in again.

Dark Mode Demand

There is a strong demand for a dark mode feature, particularly from users with sensitive eyes or those using the app in low-light conditions. The absence of this feature affects user comfort and satisfaction.

YOU MUST ADD DARK MODE AND VERTICAL USE FOR TABLETS.

Ad Rejection and Refunds

Users experience frequent ad rejections without clear reasons and face challenges in obtaining refunds. This issue creates dissatisfaction and questions the fairness of the platform's ad policies.

They consistently rejected my ad again and again and blocked my ad; I hope you can review the team who is watching our ad and blocking.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Concerns

Customer Support Issues

Ad Visibility Problems

Users report that paid ads do not receive the promised visibility, resulting in low engagement and wasted money. This issue undermines the value proposition of paid advertising on the platform.

The app frequently logs users out, requiring repeated logins, which disrupts the user experience. This persistent issue has been a source of annoyance for long-term users.

Dark Mode Demand

Ad Rejection and Refunds

Users experience frequent ad rejections without clear reasons and face challenges in obtaining refunds. This issue creates dissatisfaction and questions the fairness of the platform's ad policies.

Quotes of the week

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I bought an ad plan for 3 days so my product is featured, yet it stayed with one view. Also I contacted customer support and no one even answered. They deducted money from my credit card and didn’t do anything. 0/10 Not recommended at all

Steeveou

Dubizzle was a useful platform in the past but not anymore. Mainly because they start charging for many ads e.g. watches. You pay them and after a month they remove your ad. You dont even find a genuine buyer easily. You get messages from scammers or bots. I now sell my extra stuff on other platforms which are free.

KhalidMengal

This app is crawling with fraudsters. Of course there are the honest buys too. MacBook Air 2022 for AED2000 brand new. But you need to order online from a UK based number !!! 👀 then we’ll shop the sealed laptop. I don’t want to even go into possibilities.

GeorgeinUK

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The quotes of the week

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User Experience Report

Report Date

Dubizzle

Top Insights This Week

Scammers and Fraud

Customer Support Issues

High Ad Costs

App Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts