Dubizzle

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Dubizzle's key feedback

Scam Concerns

A significant number of users express concerns about scams and fraudulent activities on the platform, with approximately 20% of reviews mentioning issues related to scams or fake listings. Users are advised to verify agents and avoid sharing personal information.

This application is full of scammers and scamming offers; always check if the agent is verified.

Customer Support Issues

Many users report dissatisfaction with customer support, citing unresponsiveness and unhelpfulness. Approximately 15% of reviews mention poor customer service experiences, leading to frustration and unresolved issues.

I contacted customer support and no one even answered; they deducted money and didn’t do anything.

Ad Posting Problems

Users frequently encounter issues with ad postings, including rejections without clear reasons and difficulties in editing or refunding. Around 10% of reviews highlight these challenges, affecting user satisfaction and trust.

Rejecting of the ad is okay but not giving me the chance to edit it or refund the money is not acceptable.

App Functionality Flaws

Several users experience technical issues with the app, such as frequent logouts, slow performance, and lack of features like dark mode. These issues are mentioned in about 10% of reviews, impacting the overall user experience.

It takes a while to load and logs out of my account randomly, which can be quite annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dubizzle

Dubizzle receives mixed feedback, with many users praising its ease of use, helpfulness in buying and selling items, and job search capabilities. However, some users report issues with app performance, such as slow loading times, bugs, and concerns about scams in job listings.

#2 RUNNER UP

OLX

OLX is appreciated for its long-standing presence and effectiveness in selling items like phones, bikes, and cars. Users have noted issues with app performance, such as the lack of a dark mode and frequent network errors, which detract from the overall experience.

#3 Straggler

Yalla Deals

Yalla Deals is praised for its fast website and competitive car prices compared to other platforms like Dubizzle. However, specific user feedback is limited, making it difficult to assess the overall user experience comprehensively.

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Nuggets

Major Highlights of the Week

Scam Concerns

Users frequently encounter scams and fraudulent listings, leading to a lack of trust in the platform. The prevalence of fake ads and unverified sellers undermines the app's credibility and user safety.

I met a company here and they scammed me; this app has scammers so people should be careful.

Customer Support Issues

The customer support is often described as unresponsive and unhelpful, failing to address user concerns effectively. This lack of support exacerbates user frustration, especially when dealing with issues like ad rejections and refunds.

I contacted customer support and no one even answered; they deducted money from my credit card and didn’t do anything.

Ad Visibility Problems

Paid ads do not guarantee visibility or engagement, leading to dissatisfaction with the return on investment. Users report low views and interactions despite paying for premium ad placements.

I paid 500 dhs to post my car ad, but only 29 viewers; don't waste your money.

Frequent logouts and the need to repeatedly log in disrupt the user experience, causing annoyance and inconvenience. This issue persists despite updates, indicating a need for improved session management.

No matter how many times you update this app, the next time you need it, you have to log in again.

Feature Limitations

The app lacks essential features like dark mode and landscape orientation on tablets, limiting usability and accessibility. Users express frustration over the absence of these basic functionalities.

The app will only load in portrait orientation on the iPad and refuses to move to landscape orientation.

Ad Rejection and Refunds

Users face challenges with ad rejections and the refund process, which are perceived as unfair and opaque. The inability to edit rejected ads or receive timely refunds contributes to user dissatisfaction.

Rejecting of the ad is okay but not giving me the chance to edit it or refund the money is not acceptable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Scam Concerns

Customer Support Issues

Ad Visibility Problems

Paid ads do not guarantee visibility or engagement, leading to dissatisfaction with the return on investment. Users report low views and interactions despite paying for premium ad placements.

Feature Limitations

The app lacks essential features like dark mode and landscape orientation on tablets, limiting usability and accessibility. Users express frustration over the absence of these basic functionalities.

Ad Rejection and Refunds

Quotes of the week

Hear from some of the most impactful users to drive changes

I bought an ad plan for 3 days so my product is featured, yet it stayed with one view. Also, I contacted customer support and no one even answered. They deducted money from my credit card and didn’t do anything. 0/10 Not recommended at all.

Steeveou

Dubizzle was a useful platform in the past but not anymore. Mainly because they start charging for many ads e.g. watches. You pay them and after a month they remove your ad. You don't even find a genuine buyer easily. You get messages from scammers or bots.

KhalidMengal

This app is crawling with fraudsters. Of course, there are honest buys too. I was already conned before buying a second-hand washing machine sold as used for 3 months. Only to find out when using it that it did a terrible job at washing and a whole lot of noise.

GeorgeinUK

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The quotes of the week

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User Experience Report

Report Date

Dubizzle

Top Insights This Week

Scam Concerns

Customer Support Issues

Ad Posting Problems

App Functionality Flaws

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts