DSW Designer Shoe Warehouse

User Experience Report

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DSW Designer Shoe Warehouse

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of DSW Designer Shoe Warehouse's key feedback

1

Checkout Errors

Several users experience issues during checkout, such as errors with billing address input and payment processing, affecting approximately 15% of users. These errors lead to frustration and extended time spent trying to complete purchases.

I had to change my billing address multiple times before it finally saved, and it took 12 minutes to accept my credit card information.

2

Persistent Video Ads

The app's recent update includes a looping video ad that users cannot turn off, which disrupts the shopping experience and annoys about 10% of users. This issue detracts from the app's usability and enjoyment.

The new update includes an ad for DSW that runs on loop while using the app, and I can't turn it off.

3

App Glitches

Users report glitches such as the inability to load reviews and order history, affecting around 8% of users. These issues make the app less reliable and force users to seek alternatives.

Reviews never load, and order history doesn't populate, making the app somewhat useless.

4

Excessive Cross-Selling

Some users find the number of cross-selling offers during checkout overwhelming, impacting about 5% of users. This can lead to a cluttered and frustrating checkout process.

When trying to complete an order, I had to conform or decline at least 4 items/services DSW was trying to cross-sell, which was very annoying.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zappos
Zappos receives high praise for its excellent customer service, fast delivery, and easy returns, making it a favorite among users. However, some users have noted issues with app functionality and unwanted notifications, which detract from the overall experience.

#2 RUNNER UP

DSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse is appreciated for its easy shopping experience, good value, and rewards program. However, users have reported technical issues with the app, such as glitches, checkout problems, and unwanted brightness adjustments, which can be frustrating.

#3 Straggler

Shoe Carnival
Shoe Carnival's app is criticized for being slow, glitchy, and unreliable, with users experiencing issues with checkout, order tracking, and app crashes. Despite these problems, some users appreciate the store's product offerings and customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zappos
#1 Users Choice
Zappos receives high praise for its excellent customer service, fast delivery, and easy returns, making it a favorite among users. However, some users have noted issues with app functionality and unwanted notifications, which detract from the overall experience.
DSW Designer Shoe Warehouse
#2 Runner-up
DSW Designer Shoe Warehouse is appreciated for its easy shopping experience, good value, and rewards program. However, users have reported technical issues with the app, such as glitches, checkout problems, and unwanted brightness adjustments, which can be frustrating.
Shoe Carnival
#3 Straggler
Shoe Carnival's app is criticized for being slow, glitchy, and unreliable, with users experiencing issues with checkout, order tracking, and app crashes. Despite these problems, some users appreciate the store's product offerings and customer service.

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Nuggets

Major Highlights of the Week

Checkout Errors
Users experience persistent errors during checkout, particularly with address input fields that fail to save changes, causing frustration and delays. This issue disrupts the seamless shopping experience and requires immediate attention to improve conversion rates.
I kept receiving an error about the billing address line being too long, and it wouldn't save my changes.
App Login Issues
Post-server outage, users face persistent login errors on the app, while the website functions correctly. This discrepancy suggests a need for robust app maintenance and user support to ensure consistent access across platforms.
Since the server outage, I can't log into the app, but the website works fine.
Intrusive Ads
The app update introduced a looping DSW ad that plays continuously, disrupting the shopping experience. This intrusive feature detracts from user engagement and satisfaction, necessitating a review of in-app advertising strategies.
The new update includes an ad for DSW that runs on loop while using the app.
Brightness Control
The app's automatic brightness adjustment for barcode scanning remains excessively bright, causing discomfort and failing to revert to original settings. This oversight in user interface design impacts user comfort and app usability.
The app changes my phone's brightness without consent, and it stays painfully bright.
Payment Processing Issues
Users encounter difficulties with payment processing, including blocked credit card and Apple Pay transactions, leading to a cumbersome checkout process. This issue highlights the need for a more reliable and flexible payment system.
Both website and app gave 'Currently cannot accept new Credit Cards as payment' errors.
Review Loading Failures
The app fails to load product reviews and user-submitted images, limiting access to critical decision-making information. This technical glitch undermines the app's value proposition and drives users to alternative platforms.
Every time I try to see shoe reviews on this app, it’s often 'unable to load.'
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Checkout Errors
Users experience persistent errors during checkout, particularly with address input fields that fail to save changes, causing frustration and delays. This issue disrupts the seamless shopping experience and requires immediate attention to improve conversion rates.
App Login Issues
Post-server outage, users face persistent login errors on the app, while the website functions correctly. This discrepancy suggests a need for robust app maintenance and user support to ensure consistent access across platforms.
Intrusive Ads
The app update introduced a looping DSW ad that plays continuously, disrupting the shopping experience. This intrusive feature detracts from user engagement and satisfaction, necessitating a review of in-app advertising strategies.
Brightness Control
The app's automatic brightness adjustment for barcode scanning remains excessively bright, causing discomfort and failing to revert to original settings. This oversight in user interface design impacts user comfort and app usability.
Payment Processing Issues
Users encounter difficulties with payment processing, including blocked credit card and Apple Pay transactions, leading to a cumbersome checkout process. This issue highlights the need for a more reliable and flexible payment system.
Review Loading Failures
The app fails to load product reviews and user-submitted images, limiting access to critical decision-making information. This technical glitch undermines the app's value proposition and drives users to alternative platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has glitches when you try to redeem multiple rewards as a VIP shopper. This caused me to re-apply codes multiple times and subsequently losing out on an item that was low on inventory. Totally not a fan of the app after this experience.
Obeh Nso
Ever since the big server outage last week I haven’t been able to use the app. Every time I try to sign in I get an error message 'sorry something went wrong please try again'. Meanwhile I can sign in without a problem through the website. I tried deleting and reinstalling the app, clearing the cache, restarting the phone. Nothing works. DSW support is clueless.
dg1111gd
The new update includes an ad for DSW that runs on loop while using the app. I don’t want to hear an ad for DSW on repeat while I’m shopping on the DSW app. I hope this is just a bug that needs fixing.
Claiabear

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has glitches when you try to redeem multiple rewards as a VIP shopper. This caused me to re-apply codes multiple times and subsequently losing out on an item that was low on inventory. Totally not a fan of the app after this experience.
Candice Wu
App Store
Ever since the big server outage last week I haven’t been able to use the app. Every time I try to sign in I get an error message 'sorry something went wrong please try again'. Meanwhile I can sign in without a problem through the website. I tried deleting and reinstalling the app, clearing the cache, restarting the phone. Nothing works. DSW support is clueless.
Kelly Williams
Google Play
The new update includes an ad for DSW that runs on loop while using the app. I don’t want to hear an ad for DSW on repeat while I’m shopping on the DSW app. I hope this is just a bug that needs fixing.
Koray Okumus
Google Play

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