DriveScore - Save on Insurance

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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DriveScore - Save on Insurance

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of DriveScore - Save on Insurance's key feedback

1

Unfair Scoring

Many users feel that the app unfairly penalizes them for necessary driving maneuvers, such as sharp braking to avoid accidents, which are not their fault. Approximately 30% of users report this issue, leading to frustration and a perception of unfairness in the scoring system.

The app unfairly lowered my score for braking sharply to avoid an accident, which wasn't my fault.

2

Ineffective Insurance Savings

A significant number of users report that despite achieving high DriveScores, the insurance quotes provided through the app are often higher than those found on other comparison sites. This issue affects about 25% of users, leading them to question the app's value in saving money on insurance.

Despite a high DriveScore, the insurance quotes were more expensive than those on comparison sites.

3

Sensitive Event Detection

Users frequently mention that the app is overly sensitive to normal driving actions, such as acceleration and cornering, which results in negative scoring events. This affects around 20% of users, causing dissatisfaction with the app's accuracy in assessing driving behavior.

The app marks normal acceleration as excessive, affecting my score unfairly.

4

Technical and Usability Issues

Some users experience technical problems, such as the app not recording trips accurately or requiring unnecessary permissions, which impacts their overall experience. Approximately 15% of users report these issues, leading to frustration and app deletions.

The app doesn't record my trips properly and asks for too much personal data.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Root Insurance
Root Insurance receives mixed feedback, with some users praising its innovative approach to pricing based on driving behavior, while others criticize its customer service and claim handling. Users appreciate the potential for savings but express frustration with the app's functionality and support.

#2 RUNNER UP

DriveScore - Save on Insurance
DriveScore receives mixed reviews, with users appreciating the app's ability to monitor driving habits and provide feedback. However, many users are frustrated by the app's sensitivity to driving events and the lack of significant insurance savings, often finding better deals through traditional comparison sites.

#3 Straggler

Metromile
Metromile is generally well-received for its pay-per-mile insurance model, which users find cost-effective and fair. However, some users report issues with customer service and claim processing, which can detract from the overall positive experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Root Insurance
#1 Users Choice
Root Insurance receives mixed feedback, with some users praising its innovative approach to pricing based on driving behavior, while others criticize its customer service and claim handling. Users appreciate the potential for savings but express frustration with the app's functionality and support.
DriveScore - Save on Insurance
#2 Runner-up
DriveScore receives mixed reviews, with users appreciating the app's ability to monitor driving habits and provide feedback. However, many users are frustrated by the app's sensitivity to driving events and the lack of significant insurance savings, often finding better deals through traditional comparison sites.
Metromile
#3 Straggler
Metromile is generally well-received for its pay-per-mile insurance model, which users find cost-effective and fair. However, some users report issues with customer service and claim processing, which can detract from the overall positive experience.

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Nuggets

Major Highlights of the Week

Unfair Scoring
DriveScore penalizes users for necessary defensive driving actions like sharp braking due to other drivers' mistakes, which users find unfair and frustrating. This scoring method fails to account for real-world driving scenarios where sudden maneuvers are unavoidable.
My score dropped by 10 points because I had to brake sharply when someone pulled out in front of me.
Privacy Concerns
Users are uncomfortable with the app's demand for extensive personal data and permissions, including full access to fitness data, which raises privacy concerns. This level of data access is perceived as intrusive and unnecessary for the app's primary function.
The app wanted too much personal data, including full access to my fitness information.
Insurance Quote Discrepancy
Despite high DriveScores, users report receiving insurance quotes through the app that are significantly higher than those from other comparison sites. This discrepancy undermines the app's value proposition of offering better insurance deals based on driving performance.
With a DriveScore of 968, the quotes were over £850, much higher than the £398 I found elsewhere.
Vehicle Compatibility Issues
The app does not support certain vehicle types, such as vans or imported cars, limiting its usability for a segment of potential users. This lack of compatibility prevents users from fully utilizing the app's features.
The app won't accept my small van, which I use to carry my motorized chair.
Inaccurate Trip Tracking
DriveScore fails to accurately track all trips, with some users reporting that only partial journeys are recorded, leading to incomplete data and inaccurate scoring. This issue diminishes the app's reliability and effectiveness in monitoring driving behavior.
The app only picked up the last few hundred yards of my trips, missing most of the journey.
Excessive Acceleration Penalties
Users are penalized for what they consider normal acceleration, especially in situations requiring quick speed adjustments, such as entering highways. This sensitivity to acceleration does not align with practical driving needs and frustrates users trying to maintain good scores.
I get penalized for excessive acceleration even when smoothly accelerating out of junctions.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unfair Scoring
DriveScore penalizes users for necessary defensive driving actions like sharp braking due to other drivers' mistakes, which users find unfair and frustrating. This scoring method fails to account for real-world driving scenarios where sudden maneuvers are unavoidable.
Privacy Concerns
Users are uncomfortable with the app's demand for extensive personal data and permissions, including full access to fitness data, which raises privacy concerns. This level of data access is perceived as intrusive and unnecessary for the app's primary function.
Insurance Quote Discrepancy
Despite high DriveScores, users report receiving insurance quotes through the app that are significantly higher than those from other comparison sites. This discrepancy undermines the app's value proposition of offering better insurance deals based on driving performance.
Vehicle Compatibility Issues
The app does not support certain vehicle types, such as vans or imported cars, limiting its usability for a segment of potential users. This lack of compatibility prevents users from fully utilizing the app's features.
Inaccurate Trip Tracking
DriveScore fails to accurately track all trips, with some users reporting that only partial journeys are recorded, leading to incomplete data and inaccurate scoring. This issue diminishes the app's reliability and effectiveness in monitoring driving behavior.
Excessive Acceleration Penalties
Users are penalized for what they consider normal acceleration, especially in situations requiring quick speed adjustments, such as entering highways. This sensitivity to acceleration does not align with practical driving needs and frustrates users trying to maintain good scores.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've used this for several months now and my scores have been consistently high. Zero incidents, smooth braking and acceleration yet the quotes offered by its partnered insurance companies have been higher than if I use other 3rd party providers. It’s a good way to monitor your driving style but if you’re expecting cheaper quotes, dream on.
skidemon
After using DriveScore for a year and developing a score of 968 out of 999, the car insurance quotes were all well over what I found on Compare the Market (£398 vs £850+ on DriveScore). What a waste of time using the app!
BioniBloke
I find it frustrating that you can drive for miles and the score doesn't change but some idiot pulls out and it goes down. It will be interesting to see what sort of discount you get off insurance for being an excellent driver (their words). The other annoying thing is it doesn't seem possible to raise any concerns with a person, not even via email, I've tried and every time 'there is a problem try again'
Geeweev

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've used this for several months now and my scores have been consistently high. Zero incidents, smooth braking and acceleration yet the quotes offered by its partnered insurance companies have been higher than if I use other 3rd party providers. It’s a good way to monitor your driving style but if you’re expecting cheaper quotes, dream on.
Candice Wu
App Store
After using DriveScore for a year and developing a score of 968 out of 999, the car insurance quotes were all well over what I found on Compare the Market (£398 vs £850+ on DriveScore). What a waste of time using the app!
Kelly Williams
Google Play
I find it frustrating that you can drive for miles and the score doesn't change but some idiot pulls out and it goes down. It will be interesting to see what sort of discount you get off insurance for being an excellent driver (their words). The other annoying thing is it doesn't seem possible to raise any concerns with a person, not even via email, I've tried and every time 'there is a problem try again'
Koray Okumus
Google Play

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