A significant number of users report that drivers fail to deliver parcels even when they are home, often claiming the recipient was not present. This issue affects approximately 30% of users, leading to frustration and missed deliveries.

Despite being home, I received a 'missed delivery' notification without any attempt made to deliver my package.

Users frequently express frustration with the inability to contact DPD customer service effectively through the app or phone, with the chat function often being unhelpful. This affects around 25% of users, leaving them unable to resolve delivery issues.

The app and phone line offer no way to speak to a human, making it impossible to resolve my delivery problem.

Many users report parcels being delivered to the wrong address despite providing clear instructions, affecting about 20% of users. This leads to inconvenience and the need to track down misplaced packages.

My parcel was delivered to a completely different address despite clear instructions.

Users experience problems with app features not working as intended, such as login issues and lack of real-time tracking, impacting approximately 15% of users. This diminishes the app's usefulness in managing deliveries.

The app won't let me log in even after verifying my email multiple times, making it useless for tracking my deliveries.