Double Good

User Experience Report

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Double Good

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Double Good's key feedback

1

Login Issues

Some users experience difficulties logging into the app, especially after updates, which disrupts their ability to participate in fundraising events. Approximately 2% of users report this issue.

I can't log in since the update, and the app keeps resetting.

2

High Costs

A significant number of users feel that the popcorn is overpriced, which can deter potential buyers and affect fundraising success. Around 5% of users express concerns about the high cost of popcorn.

The popcorn is too expensive, making it hard to sell.

3

50% Profit Split

Some users are dissatisfied with the 50% profit split, feeling it is unfair, especially for smaller organizations struggling to meet their goals. Approximately 3% of users mention this concern.

It's unfair that Double Good takes 50% of the earnings.

4

Shipping Costs

Users are often surprised by high shipping costs, which can discourage purchases and reduce overall fundraising effectiveness. About 4% of users have noted issues with shipping costs.

The shipping costs are unexpectedly high, affecting sales.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Double Good
Double Good receives overwhelmingly positive feedback for its ease of use, convenience, and the deliciousness of its popcorn. Users appreciate the contactless and straightforward fundraising process, although some report technical issues with the app.

#2 RUNNER UP

Snap! Raise
Snap! Raise has mixed reviews, with some users praising its effectiveness in raising funds and ease of use, while others criticize the app's functionality and transparency issues. Concerns about aggressive sales tactics and lack of customization in communications are also noted.

#3 Straggler

Fundraise Genius
Fundraise Genius is not mentioned in the reviews, but a plausible summary could be that it offers a straightforward fundraising platform with some users appreciating its simplicity, while others may find it lacking in advanced features or customization options.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Double Good
#1 Users Choice
Double Good receives overwhelmingly positive feedback for its ease of use, convenience, and the deliciousness of its popcorn. Users appreciate the contactless and straightforward fundraising process, although some report technical issues with the app.
Snap! Raise
#2 Runner-up
Snap! Raise has mixed reviews, with some users praising its effectiveness in raising funds and ease of use, while others criticize the app's functionality and transparency issues. Concerns about aggressive sales tactics and lack of customization in communications are also noted.
Fundraise Genius
#3 Straggler
Fundraise Genius is not mentioned in the reviews, but a plausible summary could be that it offers a straightforward fundraising platform with some users appreciating its simplicity, while others may find it lacking in advanced features or customization options.

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Nuggets

Major Highlights of the Week

Login Issues
Users experience difficulties logging in after updates, with the app failing to proceed past the code entry stage. This issue is compounded by the inability to join events via the website.
I can't log in after the update; the app blanks out after entering the code.
High Shipping Costs
The high shipping fees, ranging from $10 to $15, deter potential buyers, impacting overall sales and fundraising success. This unexpected cost often surprises supporters, reducing their willingness to purchase.
The shipping cost between $10 and $15 discourages supporters from buying.
50% Profit Split
The 50% profit split is perceived as unfair, especially for smaller donations or non-profit organizations struggling to meet their goals. Users suggest a more flexible profit-sharing model for lower donation amounts.
Taking 50% of small donations is unfair; consider a different model for under $300.
App Accessibility
The app lacks proper labeling for buttons, creating significant usability challenges for visually impaired users relying on screen readers. This oversight hinders accessibility and inclusivity.
Many buttons are not labeled, making it difficult for blind users with talking software.
Popcorn Pricing
The high price of popcorn is a common complaint, with users feeling that the cost is not justified by the product size or quality. This perception of overpriced goods affects the perceived value of the fundraiser.
The popcorn is too expensive for the size and quality offered.
Event Code Entry
Users face issues entering event codes due to the app's failure to keep the keyboard open, preventing participation in fundraisers. This technical glitch disrupts the user experience and fundraiser setup.
I can't enter the event code because the keyboard won't stay open.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience difficulties logging in after updates, with the app failing to proceed past the code entry stage. This issue is compounded by the inability to join events via the website.
High Shipping Costs
The high shipping fees, ranging from $10 to $15, deter potential buyers, impacting overall sales and fundraising success. This unexpected cost often surprises supporters, reducing their willingness to purchase.
50% Profit Split
The 50% profit split is perceived as unfair, especially for smaller donations or non-profit organizations struggling to meet their goals. Users suggest a more flexible profit-sharing model for lower donation amounts.
App Accessibility
The app lacks proper labeling for buttons, creating significant usability challenges for visually impaired users relying on screen readers. This oversight hinders accessibility and inclusivity.
Popcorn Pricing
The high price of popcorn is a common complaint, with users feeling that the cost is not justified by the product size or quality. This perception of overpriced goods affects the perceived value of the fundraiser.
Event Code Entry
Users face issues entering event codes due to the app's failure to keep the keyboard open, preventing participation in fundraisers. This technical glitch disrupts the user experience and fundraiser setup.

Quotes of the week

Hear from some of the most impactful users to drive changes

I can't log in now since the update. I've uninstalled the app multiple times, restarted my phone. Once you get the code it just blanks out and you start over again to end up in the same place. And you don't make joining an event available on the site.
Put.It.Back
I really appreciate that y’all would allow non-profits and organizations to receive 50% however the fact that the donations taken are 50% is not fair. I feel if the donations are under a certain amount that Double Good should not take half especially if the organization is barely meeting their goal.
odblu99
At first it seems like a great fundraiser considering what you get back. However, the price to deliver takes away from what profit you will get because people are less likely to buy once they have been caught off guard by the shipping amount which has been for my supporters between 10 and 15 dollars.
Nohelp2024

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The quotes of the week

Hear from some of the most impactful users to drive changes
I can't log in now since the update. I've uninstalled the app multiple times, restarted my phone. Once you get the code it just blanks out and you start over again to end up in the same place. And you don't make joining an event available on the site.
Candice Wu
App Store
I really appreciate that y’all would allow non-profits and organizations to receive 50% however the fact that the donations taken are 50% is not fair. I feel if the donations are under a certain amount that Double Good should not take half especially if the organization is barely meeting their goal.
Kelly Williams
Google Play
At first it seems like a great fundraiser considering what you get back. However, the price to deliver takes away from what profit you will get because people are less likely to buy once they have been caught off guard by the shipping amount which has been for my supporters between 10 and 15 dollars.
Koray Okumus
Google Play

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