Double Good

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Double Good

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Double Good's key feedback

1

High Shipping Costs

A significant number of users, approximately 15%, express dissatisfaction with the high shipping costs associated with the popcorn, which can deter potential buyers and affect overall sales. This issue is compounded by the additional taxes, making the total cost for supporters higher than expected.

Shipping costs are too high, discouraging people from ordering.

2

Small Popcorn Size

Around 10% of users are disappointed with the size of the popcorn bags, feeling that the product is overpriced for the quantity received. This perception of poor value for money can lead to reluctance in recommending the fundraiser to others.

The popcorn bags are too small for the price paid.

3

App Usability Issues

Approximately 8% of users experience difficulties with the app's usability, including issues with setup, navigation, and technical glitches like freezing. These problems can lead to frustration and lost sales opportunities.

The app is not easy to use for setup, causing lost orders.

4

Profit Sharing Concerns

About 12% of users are concerned about the 50% profit sharing model, feeling that it is not equitable, especially for smaller fundraising goals. This perception can lead to dissatisfaction with the overall fundraising experience.

The 50% profit share feels unfair, especially for smaller donations.

Go from analysis to action-ready insights, fast.

Book Demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Double Good
Double Good receives mixed feedback. Users appreciate the ease of use, convenience, and the quality of the popcorn, making it a popular choice for fundraising. However, some users criticize the high prices, app glitches, and the 50% cut taken by the company.

#2 RUNNER UP

Snap! Raise
Snap! Raise is praised for its ease of use and effectiveness in raising funds, with many users highlighting its strong customer support and secure platform. However, some users express concerns about aggressive sales tactics and lack of transparency in communication.

#3 Straggler

GoFundMe
GoFundMe is recognized for its wide reach and ability to connect people with causes, often praised for its ease of use and reliability. Nonetheless, users frequently report app glitches, issues with logging in, and dissatisfaction with the fees deducted from donations.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Double Good
#1 Users Choice
Double Good receives mixed feedback. Users appreciate the ease of use, convenience, and the quality of the popcorn, making it a popular choice for fundraising. However, some users criticize the high prices, app glitches, and the 50% cut taken by the company.
Snap! Raise
#2 Runner-up
Snap! Raise is praised for its ease of use and effectiveness in raising funds, with many users highlighting its strong customer support and secure platform. However, some users express concerns about aggressive sales tactics and lack of transparency in communication.
GoFundMe
#3 Straggler
GoFundMe is recognized for its wide reach and ability to connect people with causes, often praised for its ease of use and reliability. Nonetheless, users frequently report app glitches, issues with logging in, and dissatisfaction with the fees deducted from donations.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

High Shipping Costs
Customers are deterred by the high shipping costs, which can vary based on the purchase amount, making the overall cost of the fundraiser less appealing. This issue is compounded by the perception that the popcorn is already overpriced.
Shipping cost too much so people didn’t want to order.
Small Popcorn Size
There is dissatisfaction with the small size of the popcorn bags relative to their price, leading some to feel that the product does not offer good value for money. This perception negatively impacts the willingness to participate in the fundraiser.
Shocked at how small the popcorn was for the price paid.
App Usability Issues
Users experience technical difficulties with the app, such as freezing and login issues, which hinder their ability to set up and manage fundraising events effectively. These technical barriers can lead to lost sales and frustration.
The app keeps freezing on my cell, and I lost orders because it wouldn’t accept the code.
Profit Margin Concerns
There is a perception that the 50% profit margin is insufficient, especially when considering additional costs like taxes and shipping, which can make it challenging for organizations to meet their fundraising goals. Some suggest reevaluating the profit structure for smaller donations.
The fact that donations taken are 50% is not fair, especially if the organization is barely meeting their goal.
Limited Product Customization
Customers express a desire for more flexibility in product selection, such as the ability to customize popcorn bundles with preferred flavors. This limitation can reduce the appeal of the product offering.
I wish you would be able to customize your order on the bundle.
Overpriced Perception
The high price of the popcorn relative to its perceived value leads to feelings of embarrassment when asking friends and family to purchase it, which can discourage participation in the fundraiser. This perception is exacerbated by the additional costs of taxes and shipping.
I feel embarrassed for having to ask my friends and family to buy something not worth $13.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
High Shipping Costs
Customers are deterred by the high shipping costs, which can vary based on the purchase amount, making the overall cost of the fundraiser less appealing. This issue is compounded by the perception that the popcorn is already overpriced.
Small Popcorn Size
There is dissatisfaction with the small size of the popcorn bags relative to their price, leading some to feel that the product does not offer good value for money. This perception negatively impacts the willingness to participate in the fundraiser.
App Usability Issues
Users experience technical difficulties with the app, such as freezing and login issues, which hinder their ability to set up and manage fundraising events effectively. These technical barriers can lead to lost sales and frustration.
Profit Margin Concerns
There is a perception that the 50% profit margin is insufficient, especially when considering additional costs like taxes and shipping, which can make it challenging for organizations to meet their fundraising goals. Some suggest reevaluating the profit structure for smaller donations.
Limited Product Customization
Customers express a desire for more flexibility in product selection, such as the ability to customize popcorn bundles with preferred flavors. This limitation can reduce the appeal of the product offering.
Overpriced Perception
The high price of the popcorn relative to its perceived value leads to feelings of embarrassment when asking friends and family to purchase it, which can discourage participation in the fundraiser. This perception is exacerbated by the additional costs of taxes and shipping.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very user-friendly and makes it so easy to create your pop-up and send out to family and friends. Also, I’ve had the popcorn before, and it is delicious!
Robyn MB
This fundraiser would be great if we didn’t have to give HALF of what we sell. We pay taxes on the items and have to pay for shipping of the items to the participants. So we have to double what we are trying to raise.
2023MRSM
The app was easy for supporters to purchase and also ship directly to the buyers address!
SuchABreezeBri

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very user-friendly and makes it so easy to create your pop-up and send out to family and friends. Also, I’ve had the popcorn before, and it is delicious!
Candice Wu
App Store
This fundraiser would be great if we didn’t have to give HALF of what we sell. We pay taxes on the items and have to pay for shipping of the items to the participants. So we have to double what we are trying to raise.
Kelly Williams
Google Play
The app was easy for supporters to purchase and also ship directly to the buyers address!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy
We've rebranded to Clarity. A new era of premium customer experience starts here.
Check out OnClarity.com.