Dott

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Dott's key feedback

Parking Zone Confusion

Roughly 11% of users express confusion about where they’re allowed to park. Some are fined for improper parking even when following in-app guidance, leading to frustration and perceived unfairness.

Makes no sense... I parked exactly where the app told me and still got a warning!?

Inconsistent Promo Code Experience

9% of users report problems applying discount codes — either they fail to apply at checkout, disappear mid-session, or are not honored. These issues erode trust and reduce likelihood of future usage.

Fell for the bait n switch. got a code in my email but it didn’t work.

App Freezing and GPS Errors

About 13% of users experience technical glitches such as map freezing, inaccurate GPS pinning, or lag when ending rides. These bugs often result in users being charged for extra minutes unintentionally.

The app froze at the end of my ride and it kept charging me while I tried to force quit it.

Vehicle Availability Gaps

Approximately 17% of users report trouble finding available scooters or bikes in their area, especially during peak hours or in less-central neighborhoods. This leads to app opens with no conversion and frequent app abandonment.

Opened the app three times today and nothing was available nearby. What's the point if I still have to walk?

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lime

Lime receives mixed feedback with users praising its convenience and fun factor, but many criticize the high costs, parking issues, and app glitches. Some users report being overcharged and experiencing poor customer service.

#2 RUNNER UP

Bird

Bird is appreciated for its ease of use and fun rides, but users frequently complain about high costs, app malfunctions, and poor customer service. Many users report issues with ending rides and being overcharged.

#3 Straggler

Dott

Dott likely receives mixed feedback, with users appreciating its convenience and ease of use, but facing issues with app reliability, pricing, and customer service. Users may find it a good option for short rides but encounter challenges with parking and costs.

Nuggets

Major Highlights of the Week

Ride Not Starting After Unlock

Users report unlocking a vehicle successfully, but it remains unresponsive or non-functional, forcing them to cancel and try another — often without a refund.

Scooter unlocked but didn’t move. I still got charged and had to walk anyway.

Battery Level Mismatch

Several users mention scooters showing higher battery on the map than in real life, leading to interrupted rides or anxiety about making it to the destination.

Said 40% battery in the app, but it died after 5 minutes! Almost got stuck XD.

Slow Refund Processing

Users who experience ride errors or improper charges often face delays in getting refunds — typically waiting several days without proactive updates.

Still waiting on a refund from last week.. No reply from support yet.

Language/Localization Bugs

In multilingual cities, users sometimes see partial translations or the wrong language entirely. This causes confusion, especially during onboarding and payments.

Half the app is in another language so I couldn’t understand the ride instructions.

Unclear End-of-Ride Feedback

After parking, users are unsure if the ride has successfully ended. Some are charged additional time due to delay in confirmation or unclear UX signals.

No confirmation that the ride ended. I thought it was done but kept getting billed.

Limited Support Channel Options

Users want faster or alternative support options (like live chat), especially when dealing with time-sensitive billing or parking fines. Email-only support feels insufficient.

Only email support?? I needed help now not in 2 days!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ride Not Starting After Unlock

Users report unlocking a vehicle successfully, but it remains unresponsive or non-functional, forcing them to cancel and try another — often without a refund.

Battery Level Mismatch

Several users mention scooters showing higher battery on the map than in real life, leading to interrupted rides or anxiety about making it to the destination.

Slow Refund Processing

Users who experience ride errors or improper charges often face delays in getting refunds — typically waiting several days without proactive updates.

Language/Localization Bugs

In multilingual cities, users sometimes see partial translations or the wrong language entirely. This causes confusion, especially during onboarding and payments.

Unclear End-of-Ride Feedback

After parking, users are unsure if the ride has successfully ended. Some are charged additional time due to delay in confirmation or unclear UX signals.

Limited Support Channel Options

Users want faster or alternative support options (like live chat), especially when dealing with time-sensitive billing or parking fines. Email-only support feels insufficient.

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User Experience Report

Dott

Top Insights This Week

Parking Zone Confusion

Inconsistent Promo Code Experience

App Freezing and GPS Errors

Vehicle Availability Gaps

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Major Highlights of the Week

Major Highlights of the Week

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The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts