Dott

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Dott's key feedback

Parking Issues

Many users report difficulties with parking, including limited parking zones and inaccurate app information about parking availability. This affects approximately 30% of users, leading to frustration and additional charges. Users often have to travel far from their destination to find a legal parking spot, which defeats the purpose of using the service.

I had to ride far away from my destination to find a parking spot, which took more time and cost more money.

Payment Problems

A significant number of users experience issues with payment methods, including rejected cards and unexpected charges. This affects around 25% of users, causing inconvenience and financial loss. Users report being unable to add payment methods or being overcharged without clear explanations.

The app rejected multiple cards and overcharged me, making it impossible to use the service.

Customer Support Frustrations

Users frequently express dissatisfaction with customer support, citing unresponsive chatbots and lack of human assistance. This issue affects about 20% of users, leading to unresolved issues and a perception of poor service. Many users feel that the support system is inadequate for addressing their concerns.

The chatbot was unhelpful, and I couldn't reach a human to resolve my issue.

Vehicle Malfunctions

Numerous users report problems with vehicle functionality, such as scooters not starting, stopping unexpectedly, or having low battery despite app indications. This affects approximately 25% of users, posing safety risks and causing inconvenience. Users often find themselves stranded or forced to walk due to these issues.

The scooter stopped working mid-ride, leaving me stranded and unable to complete my journey.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Lime

Lime receives mixed feedback with users appreciating its convenience and fun factor, but many complain about technical issues, unexpected charges, and poor customer service. Some users find the scooters reliable, while others experience frequent malfunctions and billing problems.

#2 RUNNER UP

Bird

Bird is criticized for frequent technical issues, such as scooters not working properly and difficulties in ending rides, leading to unexpected charges. Users express frustration with customer service and the app's functionality, although some still find the service enjoyable when it works.

#3 Straggler

Dott

Dott faces significant criticism for app malfunctions, poor customer service, and unexpected charges. Users report issues with parking, technical glitches, and a lack of responsiveness from support, leading to a frustrating experience despite the potential convenience of the service.

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Nuggets

Major Highlights of the Week

License Plate Issue

In Osnabrück, scooters lack license plates, leading to police stops. The app lacks a feature to report such compliance issues.

I was stopped by police because the scooter had no license plate, and there's no way to report this in the app.

Payment Failures

Users experience payment method rejections after purchasing passes, causing financial loss and inability to use the service. The app fails to process multiple valid cards, leading to frustration and accusations of being a scam.

Bought a pass but couldn't use it as the app rejected all my cards, leaving me unable to ride.

Parking Zone Confusion

The app designates large areas as no-park zones, resulting in unexpected fines and long detours to find permissible parking. This creates a negative user experience and financial penalties.

Most of the city is a no-park zone, forcing me to ride far to park legally or pay a fine.

Customer Support Issues

Customer support is ineffective, often unresponsive, and relies heavily on unhelpful chatbots. This leads to unresolved issues and dissatisfaction with the service.

Support is useless; they ignore requests and rely on a bot that doesn't solve problems.

Scooter Reliability

Scooters frequently malfunction, with issues like sudden stops and battery inaccuracies, compromising safety and reliability. Users report dangerous experiences and unexpected charges due to these faults.

Scooter stopped mid-ride despite showing a full battery, causing safety concerns and extra charges.

App Functionality Problems

The app struggles with basic functions like login, registration, and payment processing, leading to user frustration and inability to use the service. These technical issues deter potential users.

Can't log in or register due to persistent errors, making the app unusable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

License Plate Issue

In Osnabrück, scooters lack license plates, leading to police stops. The app lacks a feature to report such compliance issues.

Payment Failures

Parking Zone Confusion

The app designates large areas as no-park zones, resulting in unexpected fines and long detours to find permissible parking. This creates a negative user experience and financial penalties.

Customer Support Issues

Customer support is ineffective, often unresponsive, and relies heavily on unhelpful chatbots. This leads to unresolved issues and dissatisfaction with the service.

Scooter Reliability

App Functionality Problems

The app struggles with basic functions like login, registration, and payment processing, leading to user frustration and inability to use the service. These technical issues deter potential users.

Quotes of the week

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The app's customer support is terrible. I had an issue with a parking fine and couldn't get any help from the chatbot, which just kept looping without connecting me to a real person. It's frustrating and makes me not want to use the service again.

Quizdueller15641

The scooters are often broken or have issues like low battery, and there's no easy way to report these problems in the app. It feels like Dott doesn't maintain their fleet well, which is disappointing.

apoorvk

The app's payment system is unreliable. I tried multiple cards, but none worked, and the app kept giving errors. It's frustrating because I can't use the service at all.

Farhan Rehman

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app's payment system is unreliable. I tried multiple cards, but none worked, and the app kept giving errors. It's frustrating because I can't use the service at all.

Koray Okumus

Google Play

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User Experience Report

Report Date

Dott

Top Insights This Week

Parking Issues

Payment Problems

Customer Support Frustrations

Vehicle Malfunctions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts