Many users face difficulties with parking, as the app often misidentifies parking zones or claims they are full, leading to fines and frustration. Approximately 30% of users report issues related to parking, which significantly impacts their experience. Example: 'I couldn't park the scooter in a designated spot because the app said it was full, even though there was space for more.'

I couldn't park the scooter in a designated spot because the app said it was full, even though there was space for more.

Users frequently express dissatisfaction with Dott's customer support, citing unresponsive chatbots and a lack of human assistance. Around 25% of users report issues with getting timely help or refunds, which diminishes trust in the service. Example: 'The chatbot was useless, and I couldn't get a refund for a ride that didn't work.'

The chatbot was useless, and I couldn't get a refund for a ride that didn't work.

The app often fails to register payment methods, verify IDs, or even allow users to sign up, causing significant inconvenience. Approximately 20% of users experience these technical issues, which prevent them from using the service effectively. Example: 'I can't even sign up because the app won't accept my phone number or payment details.'

I can't even sign up because the app won't accept my phone number or payment details.

Many users report that scooters and bikes frequently have technical issues, such as battery inaccuracies or sudden power loss, making rides unreliable. About 15% of users mention these problems, which can lead to safety concerns and dissatisfaction. Example: 'The scooter stopped working mid-ride, and I had to push it to a parking spot.'

The scooter stopped working mid-ride, and I had to push it to a parking spot.