Dott

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Dott's key feedback

Parking Issues

Many users face difficulties with parking, as the app often restricts parking zones, leading to fines or extended rental times. Approximately 20% of users report issues related to parking restrictions and fines.

The app declared most areas as no park zones, forcing me to ride far to find a legal spot.

Payment Problems

Users frequently encounter issues with payment processing, including rejected cards and unexpected charges. Around 15% of users have reported problems with payment methods and unexpected fees.

The app took my money for a pass but rejected all my cards for further payments.

Customer Support Frustrations

The app's customer support is often criticized for being unresponsive or ineffective, leaving users without resolutions. Approximately 10% of users express dissatisfaction with the customer support experience.

Attempts to contact support for a refund were ignored, making the process frustrating.

Ride Reliability

Users report issues with the reliability of rides, such as scooters stopping randomly or not accelerating properly. About 12% of users have experienced problems with the functionality of the scooters or bikes.

The scooter stopped randomly during the ride, making it unreliable and frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Lime

Lime receives mixed feedback with users appreciating its convenience and accessibility, but many complain about unexpected charges, app glitches, and poor customer service. Some users find the scooters unreliable, with issues like slow zones and battery problems.

#2 RUNNER UP

Dott

Dott has a mix of positive and negative reviews. Users praise the ease of use and fun experience, but many criticize the app's functionality, parking restrictions, and customer support. Issues with payment processing and unexpected charges are common complaints.

#3 Straggler

Bird

Bird is criticized for its unreliable scooters and poor customer service. Users report frequent issues with ending rides, unexpected charges, and app malfunctions. Despite these problems, some users enjoy the convenience and fun of using Bird scooters.

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Nuggets

Major Highlights of the Week

Parking Restrictions

Users face significant challenges with restrictive parking zones, leading to extended rides and additional costs. The app's parking limitations often force users to travel far from their destinations to find approved parking spots.

The app declares most areas as no park zones, forcing me to ride 2km to find a legal spot.

Payment Issues

There are frequent complaints about the app rejecting valid payment methods, causing frustration and financial loss. Users report being unable to use their cards despite having funds, leading to wasted time and money.

The app took my money for a pass but rejected all my cards for further payments.

Customer Support Failures

The app's customer support is criticized for being unresponsive and ineffective, particularly in handling refunds and resolving issues. Users express frustration with the chatbot and lack of human assistance.

The chatbot stops responding, and I never get connected to a real support agent for refunds.

Ride Zone Errors

Users experience issues with the app allowing rides to start in no-ride zones, leading to immediate ride termination and inability to end the ride. This results in unnecessary charges and user dissatisfaction.

The app let me start a ride in a no-ride zone, then wouldn't let me end it, charging me extra.

Identity Verification Problems

The app struggles with verifying user identities, particularly with driver's licenses and passports, causing delays and preventing access to services. Users report repeated failures in the verification process.

Spent 30 minutes trying to verify my identity with no success, wasting my time.

Unexpected Charges

Users report being charged unexpectedly for rides and services, with discrepancies between app invoices and bank statements. This lack of transparency in billing leads to distrust and dissatisfaction.

I was charged an extra €5.21 with no explanation, and support took hours to respond with a generic reply.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Parking Restrictions

Payment Issues

Customer Support Failures

Ride Zone Errors

Identity Verification Problems

Unexpected Charges

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's support is terrible. A scooter broke down, and getting a refund is nearly impossible with their chat bot. The interface is also problematic, with overlapping buttons making it hard to access support.

Quizdueller15641

The app blocks the scooter in most places, making it hard to find designated parking spaces. It's frustrating and limits where you can go.

Sbastidasr

I rented a scooter, but it wouldn't let me end the ride, even when I was willing to pay a fine. It took twice as long and cost more than needed, and the app experience was terrible.

INF1DEL

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app blocks the scooter in most places, making it hard to find designated parking spaces. It's frustrating and limits where you can go.

Kelly Williams

Google Play

I rented a scooter, but it wouldn't let me end the ride, even when I was willing to pay a fine. It took twice as long and cost more than needed, and the app experience was terrible.

Koray Okumus

Google Play

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User Experience Report

Report Date

Dott

Top Insights This Week

Parking Issues

Payment Problems

Customer Support Frustrations

Ride Reliability

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts