DoorDash - Food Delivery
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report dissatisfaction with DoorDash's customer service, citing unhelpful responses and difficulty in resolving issues. Approximately 30% of users express frustration with the support they receive, often feeling ignored or inadequately compensated for problems. Example: 'Customer service was unhelpful and ended the chat without resolving my issue.'
2
A significant number of users are concerned about the high fees and costs associated with using DoorDash, including service fees, delivery fees, and marked-up menu prices. Around 25% of users mention that the total cost of orders is often much higher than expected. Example: 'The fees are too high, making a $30 order cost $50.'
3
Users frequently report issues with order accuracy, including missing items, incorrect orders, and food quality concerns. Approximately 20% of users have experienced problems with their orders not being delivered as requested. Example: 'My order was missing items, and I received no refund.'
4
Several users have difficulty canceling their DashPass subscriptions, with some reporting that the option to cancel is not available or that they continue to be charged. About 15% of users express frustration with the cancellation process. Example: 'I can't cancel my DashPass, and they keep charging me.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#2 RUNNER UP
#3 Straggler
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