Dollar General-Digital Coupons

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Dollar General-Digital Coupons

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Dollar General-Digital Coupons's key feedback

1

Login Issues

A significant number of users, approximately 30%, report persistent login issues, including errors with credentials and being locked out of their accounts, which severely limits app usability.

The app errors my login credentials and won’t allow account change because it’s linked to phone number.

2

Update Loop

Around 20% of users experience a frustrating update loop where the app demands an update but redirects them back to the open page, preventing app access.

App says to update, but when I come to the App Store it just says 'open' when I open it says to update.

3

In-Store Connectivity

Approximately 15% of users face connectivity issues in-store, making it difficult to access digital coupons and other app features due to poor signal or Wi-Fi.

I love the app but I hate that I can’t look at my coupons on the app once in the store with no signal and wifi don’t always work.

4

Account Creation Errors

About 10% of users encounter problems during account creation, such as being unable to register due to invalid name errors, which hinders new user onboarding.

I can’t even make an account because my last name is 'invalid'.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Target
Target's app receives high praise for its ease of use, great deals, and efficient delivery service. Users appreciate the convenience of shopping online and the quality of products, although some express frustration with notifications and occasional app glitches.

#2 RUNNER UP

Dollar General-Digital Coupons
Feedback for Dollar General's app is mixed, with users appreciating the convenience of digital coupons and savings, but many report issues with app functionality, such as login problems, update loops, and poor in-store connectivity.

#3 Straggler

Walmart
Walmart's app is appreciated for its convenience and delivery service, especially in rural areas. However, users frequently report issues with app speed, glitches, and frustrating checkout experiences, leading to a mixed overall perception.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Target
#1 Users Choice
Target's app receives high praise for its ease of use, great deals, and efficient delivery service. Users appreciate the convenience of shopping online and the quality of products, although some express frustration with notifications and occasional app glitches.
Dollar General-Digital Coupons
#2 Runner-up
Feedback for Dollar General's app is mixed, with users appreciating the convenience of digital coupons and savings, but many report issues with app functionality, such as login problems, update loops, and poor in-store connectivity.
Walmart
#3 Straggler
Walmart's app is appreciated for its convenience and delivery service, especially in rural areas. However, users frequently report issues with app speed, glitches, and frustrating checkout experiences, leading to a mixed overall perception.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, even after updating passwords and contacting support, rendering the app unusable for years. This indicates a critical flaw in the authentication process that needs immediate attention.
The app errors my login credentials and won’t allow account change because it’s linked to phone number.
Update Loop
The app frequently prompts users to update, but the update option redirects them back to the app, creating an endless loop. This issue prevents users from accessing the app, highlighting a significant flaw in the update mechanism.
App says to update, but when I come to the App Store it just says 'open' when I open it says to update.
Terms Acceptance
Users are unable to accept terms and conditions, which blocks access to app features. This suggests a critical issue in the user agreement acceptance process that needs resolution.
The application does not allow acceptance of the terms and conditions.
In-Store Connectivity
Lack of in-store connectivity prevents users from accessing digital coupons, undermining the app's core functionality. This indicates a need for improved in-store network solutions to enhance user experience.
Dollar General Market is all about using the mobile coupons but when you are in the store, you do not have service.
Invalid Name Error
The app rejects valid last names as 'invalid', preventing account creation. This reflects a flaw in the name validation logic that requires immediate correction.
I can’t even make an account because my last name is 'invalid'.
Cart Functionality
Users are unable to add items to their cart for in-store pickup, receiving errors about shipping availability. This issue highlights a need to refine the cart functionality to align with user expectations.
Cannot add items to cart. Tells me not available for shipping. I HAVE IN STORE SELECTED.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, even after updating passwords and contacting support, rendering the app unusable for years. This indicates a critical flaw in the authentication process that needs immediate attention.
Update Loop
The app frequently prompts users to update, but the update option redirects them back to the app, creating an endless loop. This issue prevents users from accessing the app, highlighting a significant flaw in the update mechanism.
Terms Acceptance
Users are unable to accept terms and conditions, which blocks access to app features. This suggests a critical issue in the user agreement acceptance process that needs resolution.
In-Store Connectivity
Lack of in-store connectivity prevents users from accessing digital coupons, undermining the app's core functionality. This indicates a need for improved in-store network solutions to enhance user experience.
Invalid Name Error
The app rejects valid last names as 'invalid', preventing account creation. This reflects a flaw in the name validation logic that requires immediate correction.
Cart Functionality
Users are unable to add items to their cart for in-store pickup, receiving errors about shipping availability. This issue highlights a need to refine the cart functionality to align with user expectations.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app errors my login credentials and won’t allow account change because it’s linked to phone number. Updated PW, internet, moved, got iPhone 17pro, updated iOS, contacted DG, the app simply doesn’t work. I’ve tried for years.
AttMB
For the last two days I have been attempting to sign in with my correct login information and I keep getting an error that says for security reasons I have been locked out of my account for 20 minutes. I wait more than the 20 minutes and attempt to login again only to get the same error. What good is your app if I can’t even sign in to use it?!
Lissa0514
I love the app but I hate that I can’t look at my coupons on the app once in the store with no signal and wifi don’t always work, this is sometimes the reason I just pass on the savings.
Tboneal

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app errors my login credentials and won’t allow account change because it’s linked to phone number. Updated PW, internet, moved, got iPhone 17pro, updated iOS, contacted DG, the app simply doesn’t work. I’ve tried for years.
Candice Wu
App Store
For the last two days I have been attempting to sign in with my correct login information and I keep getting an error that says for security reasons I have been locked out of my account for 20 minutes. I wait more than the 20 minutes and attempt to login again only to get the same error. What good is your app if I can’t even sign in to use it?!
Kelly Williams
Google Play
I love the app but I hate that I can’t look at my coupons on the app once in the store with no signal and wifi don’t always work, this is sometimes the reason I just pass on the savings.
Koray Okumus
Google Play

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