Doctor On Demand

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Doctor On Demand's key feedback

Prescription Issues

A significant number of users, approximately 15%, report difficulties with prescription management, including errors in prescriptions and delays in communication with pharmacies. This often results in users having to pay for additional appointments to resolve issues.

I had to pay for another appointment because my prescription wasn't filled correctly and support was unresponsive.

App Functionality Problems

Around 20% of users experience technical issues with the app, such as crashes, login problems, and difficulties accessing appointment details or medical records. These issues often lead to missed appointments and user frustration.

The app keeps crashing and I can't access my appointments or medical records.

Customer Support Delays

Approximately 10% of users express dissatisfaction with the slow response times from customer support, which exacerbates issues like billing errors and prescription problems, leaving users feeling unsupported.

Customer service is non-existent; I've been waiting for a response about my billing issue for weeks.

Insurance and Billing Confusion

About 12% of users report confusion and frustration with billing practices, including unexpected charges and insurance mismanagement, which often leads to users being overcharged or receiving unexpected bills.

I was told my visit was covered by insurance, but I received a bill later on.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Doctor On Demand

Doctor On Demand receives high praise for its convenience, knowledgeable doctors, and ease of use, with many users appreciating the quick access to medical care without leaving home. However, some users report issues with billing and unexpected charges, which can lead to frustration.

#2 RUNNER UP

Teladoc

Teladoc is highly regarded for its fast and efficient service, with users appreciating the quick response times and the ability to handle medical issues without an in-person visit. Some users, however, experience issues with app functionality and billing discrepancies.

#3 Straggler

MDLIVE

MDLIVE is praised for its convenience and the quality of care provided by its doctors, with many users finding the service easy to use and effective for quick medical consultations. Nonetheless, some users report dissatisfaction with the app's technical issues and occasional misdiagnoses.

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Nuggets

Major Highlights of the Week

Prescription Errors

Users face significant delays and frustration when trying to resolve prescription errors, often requiring additional appointments and payments. This inefficiency in handling prescription issues undermines the app's convenience and cost-effectiveness.

I had to pay for another appointment just to fix a prescription error.

Insurance Connectivity

The app struggles to connect with certain health insurance plans, preventing users from accessing services and leading to slow support response times. This connectivity issue limits the app's accessibility and user satisfaction.

I couldn't use the service because it didn't connect to my insurance.

App Updates

Recent app updates have introduced significant usability issues, including login problems, missing features, and lost medical records. These technical challenges degrade the user experience and hinder access to care.

The new update made it impossible to access my past visits and documents.

Customer Support Delays

Users experience long wait times and unresponsive customer support, especially when resolving billing and technical issues. This lack of timely assistance diminishes trust and satisfaction with the service.

I've been waiting over a month for a refund with no response from support.

Appointment Reliability

Frequent appointment cancellations and connectivity issues disrupt users' ability to receive timely care, leading to frustration and missed opportunities for treatment. This inconsistency challenges the app's promise of on-demand healthcare.

My appointment was canceled without notice, leaving me without care.

Billing Transparency

Users report unexpected charges and difficulties in understanding billing practices, including insurance coverage discrepancies. This lack of billing transparency creates financial stress and dissatisfaction.

I was billed unexpectedly despite being told my insurance covered the visit.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Prescription Errors

Insurance Connectivity

App Updates

Customer Support Delays

Appointment Reliability

Billing Transparency

Quotes of the week

Hear from some of the most impactful users to drive changes

The process of logging on and seeing a provider is easy, and the providers are great. However, if there's an error with the prescription, it's a nightmare to get help. It takes a long time to get a response from support, and I had to pay for another appointment to resolve the issue.

MikeyPD

Week of May 15th, 2025

I used to love Doctor on Demand, but the newer updates ruined almost everything. I can't schedule 45-minute appointments, pay bills on the app, or find providers that speak my language anymore.

I’mSomeone

Week of May 15th, 2025

I have been using DrOnDemand for over a year and have kept my same two care providers. My psychiatrist and therapist have helped me with anxiety, depression, and PTSD. I plan on continuing my care even after I leave the service.

Catey3z

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to love Doctor on Demand, but the newer updates ruined almost everything. I can't schedule 45-minute appointments, pay bills on the app, or find providers that speak my language anymore.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Doctor On Demand

Top Insights This Week

Prescription Issues

App Functionality Problems

Customer Support Delays

Insurance and Billing Confusion

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts