DistroKid
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report issues with payment processing, including declined cards and unexpected charges. Approximately 15% of users seem to be affected by this, leading to frustration and inability to use the service. Example: 'I tried updating my card but it was declined, and now I can't upload my music.'
2
Many users express dissatisfaction with the customer support, citing slow response times and reliance on automated responses. This affects about 10% of users, who feel their issues are not being adequately addressed. Example: 'Customer service is completely horrible, and I can't get help with my account issues.'
3
Users are confused about subscription plans and additional charges, with some feeling misled about the costs involved. This issue affects around 8% of users, leading to dissatisfaction and claims of being overcharged. Example: 'I paid for a plan, but now it's asking me to pay again for additional features.'
4
Some users report technical issues with the app, such as login problems and app crashes, affecting their ability to use the service. Approximately 5% of users experience these issues, which hinder their overall experience. Example: 'The app logged me out and won't let me log back in, making it unusable.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
.png)
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)