Disneyland®

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Disneyland®

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Disneyland®'s key feedback

1

App Functionality Issues

A significant number of users, approximately 15%, report that the app is not functioning properly, with issues such as being unable to link tickets or make reservations, leading to a frustrating experience. This is particularly concerning given the app's importance in planning a visit.

The app won't let me do anything, making it impossible to plan my visit.

2

Dining Reservation Problems

Around 10% of users experience difficulties with dining reservations, including being redirected to blank pages or having reservations canceled unexpectedly, which disrupts their dining plans.

Trying to make a restaurant reservation and the app just sends you to a blank white page.

3

Lightning Pass Ineffectiveness

Approximately 12% of users feel that the Lightning Pass is ineffective and overpriced, as it often doesn't provide the promised expedited access to rides, leading to dissatisfaction.

Don't waste your money on the Lightning Pass; it's pointless and overpriced, with most rides not offering the option.

4

Frequent Ride Breakdowns

About 8% of users report frequent ride breakdowns after long wait times, which significantly impacts their park experience and leads to disappointment.

Been at the park for 3 hours and 3 of 4 rides we waited in line for have broken down after hours of waiting.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Disneyland®
Disneyland® app receives mixed feedback. Users appreciate its ease of use, helpful features like wait times and dining reservations, and overall convenience for park navigation. However, there are complaints about technical issues, long wait times, and dissatisfaction with certain app updates.

#2 RUNNER UP

Universal Orlando Resort App
The Universal Orlando Resort App has a mix of positive and negative reviews. Users enjoy the app's helpfulness in navigating the park and managing reservations, but many express frustration with technical glitches, inaccurate wait times, and poor customer service experiences.

#3 Straggler

Six Flags App
The Six Flags App is criticized for its technical issues, particularly with the 'Add to Apple Wallet' feature and inaccurate wait times. Users find the app's interface clunky and outdated, leading to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Disneyland®
#1 Users Choice
Disneyland® app receives mixed feedback. Users appreciate its ease of use, helpful features like wait times and dining reservations, and overall convenience for park navigation. However, there are complaints about technical issues, long wait times, and dissatisfaction with certain app updates.
Universal Orlando Resort App
#2 Runner-up
The Universal Orlando Resort App has a mix of positive and negative reviews. Users enjoy the app's helpfulness in navigating the park and managing reservations, but many express frustration with technical glitches, inaccurate wait times, and poor customer service experiences.
Six Flags App
#3 Straggler
The Six Flags App is criticized for its technical issues, particularly with the 'Add to Apple Wallet' feature and inaccurate wait times. Users find the app's interface clunky and outdated, leading to a frustrating user experience.

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Nuggets

Major Highlights of the Week

Reservation Errors
Users experience issues with reservations being modified or canceled without notice, leading to frustration at dining locations. A user reported modifying a reservation only to find it canceled upon arrival at the restaurant.
Modified a reservation for Blue Bayou and got confirmation of change but didn’t find out till we got to the restaurant that the app had cancelled the reservation.
Lightning Lane Issues
The Lightning Lane feature is perceived as ineffective and overpriced, with users still facing long wait times despite paying extra. One user expressed disappointment after paying for a fast pass but still waiting in long lines.
Don’t waste your money on the lightning pass, is pointless and overpriced, most rides don’t even offer the option and the schedule times are way later in the day.
Menu Navigation
Recent updates have made dining menu navigation cumbersome, requiring multiple clicks to view items, which detracts from user experience. A user noted that even simple items like popcorn require navigating through submenus.
App Crashes
Users encounter app crashes or blank screens when attempting to make reservations, disrupting their planning process. One user described being unable to make a restaurant reservation due to the app displaying a blank white page.
Trying to make a restaurant reservation and the app just sends you to a blank white page.
Frequent Review Prompts
The app frequently prompts users for reviews, which becomes intrusive and negatively impacts the user experience. A user expressed frustration with being asked for a review every time they open the app.
Stop asking for a review EVERYTIME I OPEN THE APP.
Ride Breakdown Communication
There is inadequate communication regarding ride breakdowns, leaving users uninformed and without compensation for lost time. A user recounted waiting in line for a ride that broke down without receiving a Lightning Lane pass or alternative compensation.
We got on line for Space Mt yesterday it said 45 minutes. We waited 90 minutes got to the front the ride went down and we were told leave. No LL pass just too bad.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Reservation Errors
Users experience issues with reservations being modified or canceled without notice, leading to frustration at dining locations. A user reported modifying a reservation only to find it canceled upon arrival at the restaurant.
Lightning Lane Issues
The Lightning Lane feature is perceived as ineffective and overpriced, with users still facing long wait times despite paying extra. One user expressed disappointment after paying for a fast pass but still waiting in long lines.
Menu Navigation
Recent updates have made dining menu navigation cumbersome, requiring multiple clicks to view items, which detracts from user experience. A user noted that even simple items like popcorn require navigating through submenus.
App Crashes
Users encounter app crashes or blank screens when attempting to make reservations, disrupting their planning process. One user described being unable to make a restaurant reservation due to the app displaying a blank white page.
Frequent Review Prompts
The app frequently prompts users for reviews, which becomes intrusive and negatively impacts the user experience. A user expressed frustration with being asked for a review every time they open the app.
Ride Breakdown Communication
There is inadequate communication regarding ride breakdowns, leaving users uninformed and without compensation for lost time. A user recounted waiting in line for a ride that broke down without receiving a Lightning Lane pass or alternative compensation.

Quotes of the week

Hear from some of the most impactful users to drive changes

The latest update changed the restaurant menus into a list of sub menus that I have to click before I can see what they actually have. Even the popcorn cart comes up with a list that you have to click to see they sell popcorn.
……..,,,,,,.,.,.,.,..,
Dining menus used to be available in-app and now it opens a browser window that is difficult to navigate on mobile and far less convenient. The old UI was so clean and easy to use, while also giving you all the info you needed. Very disappointing change.
nathanhatton1
Don't waste your money on the lightning pass, is pointless and overpriced, most rides don’t even offer the option and the schedule times are way later in the day.
111 no good

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The quotes of the week

Hear from some of the most impactful users to drive changes
The latest update changed the restaurant menus into a list of sub menus that I have to click before I can see what they actually have. Even the popcorn cart comes up with a list that you have to click to see they sell popcorn.
Candice Wu
App Store
Dining menus used to be available in-app and now it opens a browser window that is difficult to navigate on mobile and far less convenient. The old UI was so clean and easy to use, while also giving you all the info you needed. Very disappointing change.
Kelly Williams
Google Play
Don't waste your money on the lightning pass, is pointless and overpriced, most rides don’t even offer the option and the schedule times are way later in the day.
Koray Okumus
Google Play

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