Disneyland®

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Disneyland®'s key feedback

Reservation Issues

Many users experience difficulties with booking and managing reservations through the app, with complaints about the app not recognizing reservations or being unable to make them. Approximately 20% of users report these issues, leading to frustration and missed opportunities.

I have been trying for hours to book tickets for Disneyland through the app, but customer service is sending me in circles.

App Crashes and Bugs

A significant number of users report that the app frequently crashes or has bugs, especially when trying to access important features like tickets or the Lightning Lane. This affects around 15% of users, causing disruptions during their park visits.

The app never works properly, always crashing and showing 'unable to load' messages, ruining the family experience at the park.

Navigation Difficulties

Users find the app's navigation unintuitive, with important features buried under multiple steps or hard to find. This affects about 10% of users, making it challenging to efficiently plan their day at the park.

The app is not intuitive, with a lot of hunting to find info, and the homepage should show my tickets and itinerary, not promotions.

Battery Drain

The app is reported to drain phone batteries quickly, forcing users to carry portable chargers. This issue affects approximately 5% of users, detracting from the convenience of using the app throughout the day.

I had to keep my phone in airplane mode so the battery wouldn’t run out on me, but bring a battery pack with you!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Universal Orlando Resort

Universal Orlando Resort receives mixed feedback. While many users praise the immersive experiences and helpful staff, others criticize the app for being counterintuitive and lacking essential features like accurate wait times and location services.

#2 RUNNER UP

Disneyland®

Disneyland® app feedback is varied, with users appreciating its comprehensive features like wait times and navigation, but some report frequent crashes and login issues. Despite these technical problems, many find it essential for enhancing their park experience.

#3 Straggler

Six Flags

Six Flags app feedback is largely negative, with users frustrated by inaccurate wait times, frequent crashes, and issues with adding passes to digital wallets. Many feel the app fails to enhance their park experience, citing a lack of useful updates and features.

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Nuggets

Major Highlights of the Week

Reservation Confusion

Users are frustrated with the inability to see park hours and align dining reservations, leading to missed opportunities and wasted time. The app's inconsistency in opening reservation slots adds to the confusion.

I can't see park hours to help me decide on my dining choices, and reservation slots open inconsistently.

Battery Drain

The app significantly drains phone batteries, forcing users to carry external battery packs to maintain functionality throughout the day. This issue detracts from the overall user experience and convenience.

I had to keep my phone in airplane mode so the battery wouldn’t run out on me.

Lightning Lane Issues

The Lightning Lane feature is unreliable, with users unable to book rides consecutively and experiencing frequent system downtimes. This results in wasted time and dissatisfaction with the paid service.

Lightning seems to be down for a lot of people that paid money to experience more of the rides.

App Navigation Challenges

Users find the app's navigation unintuitive, with essential features like itineraries and reservations buried under promotions. This complicates the planning process and diminishes the app's usability.

The homepage should show my tickets and itinerary, not a bunch of promotions.

Inaccurate Wait Times

The app's reported wait times for rides are often inaccurate, leading to user frustration and inefficient park navigation. This undermines the app's reliability as a planning tool.

Wait times drastically longer than stated on app.

Customer Support Delays

Users experience significant delays in receiving support through the app's chat feature, impacting their ability to resolve issues promptly during their visit. This lack of timely assistance affects overall satisfaction.

Reached out in chat at 7:06 no one available.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Reservation Confusion

Battery Drain

Lightning Lane Issues

App Navigation Challenges

Inaccurate Wait Times

The app's reported wait times for rides are often inaccurate, leading to user frustration and inefficient park navigation. This undermines the app's reliability as a planning tool.

Customer Support Delays

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is helpful for planning, but it drains my battery quickly. I recommend bringing a battery pack to avoid running out of power during the day.

Winogirl2015

The app is not intuitive and makes it difficult to find important information like dining reservations and wait times. It feels like everything is hidden under multiple steps, which is frustrating.

SurekT

The app is essential for navigating the park, but it often crashes and doesn't load wait times accurately. It needs updates to improve reliability.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is helpful for planning, but it drains my battery quickly. I recommend bringing a battery pack to avoid running out of power during the day.

Candice Wu

App Store

The app is not intuitive and makes it difficult to find important information like dining reservations and wait times. It feels like everything is hidden under multiple steps, which is frustrating.

Kelly Williams

Google Play

The app is essential for navigating the park, but it often crashes and doesn't load wait times accurately. It needs updates to improve reliability.

Koray Okumus

Google Play

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User Experience Report

Report Date

Disneyland®

Top Insights This Week

Reservation Issues

App Crashes and Bugs

Navigation Difficulties

Battery Drain

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts