Discord - Talk, Play, Hang Out

User Experience Report

Week of May 30th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Discord - Talk, Play, Hang Out

Top Insights This Week

Week of May 30th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Discord - Talk, Play, Hang Out's key feedback

1

Login and Verification Issues

Many users face difficulties with logging in and verification processes, often getting locked out of their accounts or unable to verify their emails. This issue affects approximately 20% of users, leading to frustration and account access problems.

I can't log in to my account, and the verification code never arrives, making it impossible to access my account.

2

App Stability and Performance

Users frequently report that the app is unstable, with issues like freezing, crashing, and lagging, especially on mobile devices. This affects around 15% of users, making the app difficult to use consistently.

The app keeps freezing and crashing, making it unusable for more than a few minutes at a time.

3

Audio and Call Quality

There are numerous complaints about poor audio quality and call connectivity issues, with users experiencing dropped calls and audio glitches. This problem affects about 10% of users, impacting their ability to communicate effectively.

The audio quality is terrible, and calls keep dropping, making it hard to have a conversation.

4

User Interface Confusion

The app's user interface is often described as confusing and unintuitive, especially after updates that change the layout and functionality. Approximately 12% of users find the interface difficult to navigate, leading to a frustrating user experience.

The new interface is confusing, and I can't find basic features anymore.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zoom
Zoom is praised for its reliability and ease of use, especially for online meetings and classes. However, some users report issues with connectivity and app updates, which can disrupt meetings.

#2 RUNNER UP

Discord - Talk, Play, Hang Out
Discord is appreciated for its community-building features and ease of communication, but users express frustration with frequent bugs, login issues, and poor customer support. Despite these issues, many users find it indispensable for connecting with friends and communities.

#3 Straggler

Slack
Slack is valued for its functionality in team communication and productivity, but users often criticize its notification system and resource consumption. Some users find the interface unintuitive, and there are complaints about the app's performance on mobile devices.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zoom
#1 Users Choice
Zoom is praised for its reliability and ease of use, especially for online meetings and classes. However, some users report issues with connectivity and app updates, which can disrupt meetings.
Discord - Talk, Play, Hang Out
#2 Runner-up
Discord is appreciated for its community-building features and ease of communication, but users express frustration with frequent bugs, login issues, and poor customer support. Despite these issues, many users find it indispensable for connecting with friends and communities.
Slack
#3 Straggler
Slack is valued for its functionality in team communication and productivity, but users often criticize its notification system and resource consumption. Some users find the interface unintuitive, and there are complaints about the app's performance on mobile devices.

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Nuggets

Major Highlights of the Week

Login Issues
Users face frequent login problems, including being logged out unexpectedly and difficulties with password recovery, leading to frustration and account access issues.
I can't log back into my account even though I know my password is correct.
Verification Problems
The app's verification process is cumbersome, with users unable to verify emails or phone numbers, causing access restrictions and dissatisfaction.
I can't verify my email, and the verification code never arrives.
Audio and Call Glitches
Audio quality during calls is inconsistent, with users experiencing frequent disconnections, poor sound quality, and issues with the app recognizing microphones.
My friends can't hear me during calls, and the audio quality is terrible.
Notification Failures
Notifications are unreliable, with users missing important messages and alerts despite having all settings enabled, impacting communication effectiveness.
I only receive notifications for group chats, not personal messages.
App Freezing and Crashes
The app frequently freezes and crashes, especially on mobile devices, disrupting user experience and requiring constant restarts.
The app freezes every time I try to switch channels, making it unusable.
AI and Privacy Concerns
The introduction of AI features has raised privacy concerns among users, who fear data scraping and unauthorized use of their content.
I'm worried about AI scraping my art without consent, and it's making me reconsider using Discord.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face frequent login problems, including being logged out unexpectedly and difficulties with password recovery, leading to frustration and account access issues.
Verification Problems
The app's verification process is cumbersome, with users unable to verify emails or phone numbers, causing access restrictions and dissatisfaction.
Audio and Call Glitches
Audio quality during calls is inconsistent, with users experiencing frequent disconnections, poor sound quality, and issues with the app recognizing microphones.
Notification Failures
Notifications are unreliable, with users missing important messages and alerts despite having all settings enabled, impacting communication effectiveness.
App Freezing and Crashes
The app frequently freezes and crashes, especially on mobile devices, disrupting user experience and requiring constant restarts.
AI and Privacy Concerns
The introduction of AI features has raised privacy concerns among users, who fear data scraping and unauthorized use of their content.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app on mobile is completely unusable at times, I haven’t gone a day without having to restart the app because of a UI bug.
ClioFolf
Week of May 30th, 2025
Great app, just offering a suggestion. Please consider creating a built-in recording option to record two-way conversations. It would be nice to have a simple way to record two-way chats for podcasts and stuff.
heyscott.ca
Week of May 30th, 2025
The new update made Discord incredibly annoying to use. The swipe to reply feature is cluttering and obnoxious, and the search functionality is so much worse. Discord clearly did not user test this properly before forcing it on everyone.
caroline9601
Week of May 30th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app on mobile is completely unusable at times, I haven’t gone a day without having to restart the app because of a UI bug.
Candice Wu
App Store
Great app, just offering a suggestion. Please consider creating a built-in recording option to record two-way conversations. It would be nice to have a simple way to record two-way chats for podcasts and stuff.
Kelly Williams
Google Play
The new update made Discord incredibly annoying to use. The swipe to reply feature is cluttering and obnoxious, and the search functionality is so much worse. Discord clearly did not user test this properly before forcing it on everyone.
Koray Okumus
Google Play

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