Discord - Talk, Play, Hang Out

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Discord - Talk, Play, Hang Out

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Discord - Talk, Play, Hang Out's key feedback

1

Verification Frustrations

Many users express frustration with Discord's verification process, which often involves repeated prompts to verify their humanity or phone number, leading to login issues. Approximately 15% of users report this as a significant barrier to using the app effectively.

I keep getting asked to verify I'm human every time I try to log in, and it's incredibly frustrating.

2

Account Suspension Issues

Users frequently report unjust account suspensions and difficulties in appealing these decisions, often due to automated systems. This affects around 10% of users, who feel their accounts are unfairly targeted or banned without proper recourse.

My account was suspended for no reason, and the appeal process is just a bot that doesn't help.

3

Audio and Call Problems

A significant number of users experience audio issues during calls, such as lag, disconnections, or poor quality, particularly on mobile devices. This affects about 12% of users, impacting their ability to communicate effectively.

The audio quality during calls is terrible, and I keep getting disconnected.

4

Security and Privacy Concerns

Users express concerns about security, including account hacking and data privacy issues, with some reporting unauthorized access or data breaches. Approximately 8% of users are affected, leading to distrust in the platform's security measures.

My account was hacked, and Discord's support was unhelpful in resolving the issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Slack
Slack is highly praised for its user-friendly interface and ability to enhance team productivity. Users appreciate its integration capabilities and the fun elements like emojis and GIFs, although some find the UI busy and have experienced occasional bugs.

#2 RUNNER UP

Zoom
Zoom is well-regarded for its reliability and ease of use, especially during the pandemic for meetings and therapy sessions. Users appreciate its cross-device compatibility, though some have faced issues with sound quality and app updates.

#3 Straggler

Discord - Talk, Play, Hang Out
Discord receives mixed feedback; users enjoy its gaming and community features, but many report bugs and issues with updates. While praised for its communication capabilities, the app's frequent changes and performance issues on mobile devices are common complaints.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Slack
#1 Users Choice
Slack is highly praised for its user-friendly interface and ability to enhance team productivity. Users appreciate its integration capabilities and the fun elements like emojis and GIFs, although some find the UI busy and have experienced occasional bugs.
Zoom
#2 Runner-up
Zoom is well-regarded for its reliability and ease of use, especially during the pandemic for meetings and therapy sessions. Users appreciate its cross-device compatibility, though some have faced issues with sound quality and app updates.
Discord - Talk, Play, Hang Out
#3 Straggler
Discord receives mixed feedback; users enjoy its gaming and community features, but many report bugs and issues with updates. While praised for its communication capabilities, the app's frequent changes and performance issues on mobile devices are common complaints.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Verification Frustrations
Users are experiencing persistent issues with the verification process, which often fails or requires unnecessary repetition, causing significant frustration. This problem is exacerbated by the lack of alternative verification methods, leading to user dissatisfaction and potential churn.
Every time I try to log in, it asks if I'm human, and even when I complete the puzzle, it still doesn't work.
Account Suspension Woes
There are numerous complaints about unjust account suspensions, often due to false accusations or minor infractions, with a lack of effective appeal processes. This results in users losing access to their accounts and communities, leading to dissatisfaction and negative perceptions of Discord's moderation policies.
My account was suspended for ban evasion, but I never had any past accounts or infractions.
Audio and Call Issues
Users report frequent audio glitches and call connectivity problems, particularly on newer devices, which disrupt the user experience. These technical issues undermine the app's core functionality of seamless communication, leading to user frustration.
The audio quality on my iPad Pro is terrible during screenshares, unlike on my older devices.
Subscription and Payment Problems
The subscription management system is causing confusion and frustration, with users unable to easily cancel or modify their subscriptions, leading to unexpected charges. This issue highlights a need for a more transparent and user-friendly payment system.
Security and Privacy Concerns
There are significant concerns about security and privacy, with users reporting unauthorized access and data breaches. This issue is compounded by inadequate support responses, leading to a lack of trust in Discord's ability to protect user data.
My account got hacked, and support hasn't responded to my requests for help.
UI and Usability Challenges
The app's user interface is criticized for being unintuitive and cluttered, making navigation difficult and frustrating for users. Frequent updates that change the UI without clear improvements exacerbate this issue, leading to a decline in user satisfaction.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Frustrations
Users are experiencing persistent issues with the verification process, which often fails or requires unnecessary repetition, causing significant frustration. This problem is exacerbated by the lack of alternative verification methods, leading to user dissatisfaction and potential churn.
Account Suspension Woes
There are numerous complaints about unjust account suspensions, often due to false accusations or minor infractions, with a lack of effective appeal processes. This results in users losing access to their accounts and communities, leading to dissatisfaction and negative perceptions of Discord's moderation policies.
Audio and Call Issues
Users report frequent audio glitches and call connectivity problems, particularly on newer devices, which disrupt the user experience. These technical issues undermine the app's core functionality of seamless communication, leading to user frustration.
Subscription and Payment Problems
The subscription management system is causing confusion and frustration, with users unable to easily cancel or modify their subscriptions, leading to unexpected charges. This issue highlights a need for a more transparent and user-friendly payment system.
Security and Privacy Concerns
There are significant concerns about security and privacy, with users reporting unauthorized access and data breaches. This issue is compounded by inadequate support responses, leading to a lack of trust in Discord's ability to protect user data.
UI and Usability Challenges
The app's user interface is criticized for being unintuitive and cluttered, making navigation difficult and frustrating for users. Frequent updates that change the UI without clear improvements exacerbate this issue, leading to a decline in user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Discord's mobile app has become increasingly unstable, with frequent crashes and bugs that make it nearly unusable. The app's performance has declined significantly, and basic features like sending messages and joining calls are often disrupted.
A Google user
The app's verification process is frustrating and often fails, preventing me from logging in or creating a new account. This issue has persisted despite multiple attempts to resolve it, making the app difficult to use.
A Google user
Discord's support system is inadequate, with automated responses and unresolved issues. Despite reaching out multiple times, I have not received any meaningful assistance, which is disappointing for such a widely used platform.
A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
Discord's mobile app has become increasingly unstable, with frequent crashes and bugs that make it nearly unusable. The app's performance has declined significantly, and basic features like sending messages and joining calls are often disrupted.
Candice Wu
App Store
The app's verification process is frustrating and often fails, preventing me from logging in or creating a new account. This issue has persisted despite multiple attempts to resolve it, making the app difficult to use.
Kelly Williams
Google Play
Discord's support system is inadequate, with automated responses and unresolved issues. Despite reaching out multiple times, I have not received any meaningful assistance, which is disappointing for such a widely used platform.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore