Direct Line
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users, approximately 20%, report difficulties logging into the app, often receiving error messages or invalid codes despite using correct credentials. This issue is particularly frustrating as users can access their accounts via the website without problems.
2
Around 15% of users experience issues with viewing their insurance policies on the app, with some policies not appearing or showing outdated information. This makes it challenging for users to confirm their coverage or manage their policies effectively.
3
Approximately 10% of users encounter functionality errors, such as the app crashing or failing to load necessary documents, which hinders their ability to use the app for its intended purpose.
4
About 12% of users express dissatisfaction with customer support, citing long wait times and ineffective chatbot interactions, which fail to resolve their issues and lead to further frustration.
COMPETITORS ANALYSIS
#1 USERS CHOICE
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#3 Straggler
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