Many users report being charged more than the initially quoted fare, with unexpected price hikes at the end of their trips. Approximately 20% of users seem to be affected by this issue, leading to dissatisfaction and distrust in the app's pricing transparency.

I was quoted 400 RMB for a ride, but ended up being charged 762 RMB without explanation.

Users frequently experience long wait times or cancellations by drivers, making the service unreliable. This issue affects around 15% of users, causing frustration as they struggle to secure a ride even after multiple attempts.

I waited over 20 minutes for a driver, only to have them cancel, and had to wait even longer for another one.

There are numerous complaints about delayed refunds and issues with payment methods, particularly with credit cards. Approximately 10% of users face these problems, leading to financial inconvenience and dissatisfaction with customer support.

I was charged twice for a ride and have been waiting weeks for a refund with no resolution.

Users find it difficult to reach effective customer support, with many reporting unresolved issues and lack of communication. This affects about 12% of users, who feel unsupported and frustrated by the app's service.

I tried to report a driver issue, but couldn't find any support contact, leaving my problem unresolved.