DICE: Live Shows

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DICE: Live Shows's key feedback

App Download Requirement

Many users are frustrated with the mandatory app download to access tickets, which they find unnecessary and intrusive. Approximately 30% of users express dissatisfaction with this requirement, preferring email or web-based ticket access instead.

I shouldn't have to download an app to view the tickets I purchased for a live show.

Refund Delays

Users frequently report significant delays in receiving refunds for canceled or rescheduled events, with some waiting over a month. This issue affects about 20% of users, leading to dissatisfaction and distrust in the platform's refund process.

It's been over a month since I’ve been issued my refund, and still no responses or assistance.

Customer Service Issues

A considerable number of users experience poor customer service, with delayed or no responses to their inquiries. This affects around 25% of users, causing frustration and a negative perception of the app's support system.

I have sent multiple emails to support over the past few weeks and have gotten no response.

Ticket Access Problems

Users report issues with accessing their purchased tickets, with some tickets disappearing from the app or being inaccessible until shortly before the event. This problem affects about 15% of users, leading to anxiety and inconvenience.

The tickets I purchased have disappeared from the app, and I have no idea what to do.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite is praised for its ease of use and wide range of events, though some users report issues with ticket retrieval and customer service. Many appreciate the app's ability to find local events and its user-friendly interface.

#2 RUNNER UP

DICE: Live Shows

DICE: Live Shows receives mixed feedback, with users appreciating its ease of use, no hidden fees, and personalized event recommendations. However, some users express frustration with customer service, app glitches, and the inability to access tickets until shortly before events.

#3 Straggler

Bandsintown

Bandsintown is valued for its ability to notify users of concerts by their favorite artists, but recent updates have led to technical issues and bugs. Users appreciate the app's concept but are frustrated by its current performance and lack of timely notifications.

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Nuggets

Major Highlights of the Week

App Dependency

Requiring users to download the app to access tickets is seen as inconvenient and unnecessary, leading to frustration and negative perceptions of the service. Users prefer receiving tickets via email or PDF for easier access and sharing.

I shouldn't have to download an app to view the tickets I purchased for a live show.

Refund Delays

There are significant delays in processing refunds for canceled or rescheduled events, causing dissatisfaction and distrust among users. The lack of timely communication exacerbates the issue, leaving users feeling ignored.

It's been over a month since I’ve been issued my refund, with no responses or assistance from customer service.

Customer Support Issues

Users experience poor customer support, with delayed or no responses to inquiries, leading to unresolved issues and frustration. This lack of effective communication diminishes trust in the platform.

I have an account issue and have sent multiple emails to support over the past few weeks with no response.

Ticket Transfer Problems

The process of transferring tickets to friends is cumbersome and often fails, causing inconvenience and dissatisfaction. Users report issues with contact syncing and format errors, hindering the sharing experience.

Trying to transfer tickets to friends was an aggravating ordeal that I was never able to successfully get to work.

Event Information Errors

Incorrect event information, such as mislabeled dates or locations, leads to confusion and missed events. Users are frustrated by the lack of accurate details and the inability to get refunds for these errors.

The app completely mislabels information for the event, leading to confusion and missed shows.

Privacy Concerns

Users are concerned about the app's data collection practices, feeling that it unnecessarily requires access to personal information. This perception of data mining leads to distrust and reluctance to use the app.

I don't want to give my mail and number to get my show ticket, care for privacy please.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Dependency

Refund Delays

Customer Support Issues

Users experience poor customer support, with delayed or no responses to inquiries, leading to unresolved issues and frustration. This lack of effective communication diminishes trust in the platform.

Ticket Transfer Problems

Event Information Errors

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forces you to download it to access tickets, which is unnecessary and feels like data mining. I prefer receiving tickets via email or PDF. This is a major inconvenience and makes me hesitant to use the app again.

Annoyed Dice User

I had a poor experience with customer service when trying to get a refund for a canceled event. The process was slow, and I felt ignored. This app needs to improve its customer support and refund policies.

Justafrustratedgirly

The app's requirement to download it for ticket access is frustrating. It should allow users to access tickets via email or web. This mandatory app download feels like an unnecessary hurdle.

MJEI said

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app's requirement to download it for ticket access is frustrating. It should allow users to access tickets via email or web. This mandatory app download feels like an unnecessary hurdle.

Koray Okumus

Google Play

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User Experience Report

Report Date

DICE: Live Shows

Top Insights This Week

App Download Requirement

Refund Delays

Customer Service Issues

Ticket Access Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts