Deliveroo
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users report consistent issues with late deliveries, often exceeding an hour beyond the expected time. This affects approximately 30% of users, leading to frustration and app deletions.
2
Many users express dissatisfaction with the customer service, citing unhelpful responses and lack of resolution for issues like missing items or incorrect orders. This problem impacts around 25% of users.
3
Users frequently encounter problems with the app's functionality, such as forced updates, inability to open the app, and incorrect order settings. These issues affect about 15% of users.
4
A notable portion of users experience difficulties in obtaining refunds or compensation for undelivered or incorrect orders, affecting approximately 20% of users.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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