Deepseek

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Deepseek's key feedback

Subscription Confusion

Many users are frustrated with the app's subscription model, where they are misled into thinking content is free but are later prompted to pay for a VIP membership. Approximately 20% of users express dissatisfaction with this misleading practice.

The app claims free access, but after downloading, it demands a VIP membership to view content.

Language Limitations

The lack of an English version is a significant barrier for non-Chinese speakers, limiting the app's usability. This issue affects around 10% of users who have expressed their inability to use the app effectively due to language constraints.

I regret buying the VIP membership because the app doesn't support English, making it unusable for me.

Server Overload

Frequent server issues, such as 'server busy' messages, disrupt user experience and hinder app functionality. This problem is mentioned by about 15% of users, who find it frustrating and a major inconvenience.

The app constantly shows 'server busy' messages, making it nearly impossible to use.

Image Upload Failures

Users report consistent failures when attempting to upload images, with the app frequently rejecting common file formats. This technical issue affects approximately 5% of users, who find it limits the app's functionality.

I can't upload images anymore; it keeps saying 'unsupported file format' even for standard jpg files.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Deepseek

Deepseek receives mixed feedback, with many users praising its speed, accuracy, and being a better alternative to ChatGPT, while others criticize its frequent server issues and login problems.

#2 RUNNER UP

百度文库

百度文库 is criticized for its paywall and misleading claims about free access, but some users appreciate its comprehensive content and tools for document management.

#3 Straggler

AI工具集

AI工具集 is generally well-received for its helpfulness in academic settings, though some users express dissatisfaction with its subscription model and occasional inaccuracies.

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Nuggets

Major Highlights of the Week

Misleading Free Access

Users are frustrated by the misleading claims of free access to content, as they are often prompted to purchase a membership after downloading the app. This bait-and-switch tactic is causing dissatisfaction and distrust among users.

The app promised free access, but after downloading, it required a membership to view content.

Server Busy Issues

Frequent 'server busy' messages are disrupting user experience, making the app unreliable for consistent use. This technical issue is a major barrier to user satisfaction and retention.

I constantly receive 'server busy' messages, making the app unusable at times.

Image Upload Failures

Users are experiencing failures when attempting to upload images, with the app frequently rejecting common file formats. This limitation is hindering the app's functionality and user engagement.

The app fails to upload images, saying 'unsupported file format' even for standard jpg files.

Language and Localization Problems

The app lacks language support for non-Chinese users, limiting its accessibility and usability for a global audience. This oversight is alienating potential users who require English or other language options.

I regret buying a VIP membership because the app doesn't support English, making it unusable for me.

Inconsistent AI Responses

The AI often provides irrelevant or incorrect answers, undermining its reliability as an information source. This inconsistency is frustrating users who expect accurate and helpful responses.

The AI gives irrelevant answers, making it feel like it's guessing rather than understanding the question.

Aggressive Monetization

Users are dissatisfied with the aggressive monetization strategies, such as constant prompts to upgrade to VIP despite already being members. This approach is perceived as intrusive and exploitative.

Even as a member, I keep getting prompts to upgrade, which is annoying and feels like a money grab.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Free Access

Server Busy Issues

Frequent 'server busy' messages are disrupting user experience, making the app unreliable for consistent use. This technical issue is a major barrier to user satisfaction and retention.

Image Upload Failures

Users are experiencing failures when attempting to upload images, with the app frequently rejecting common file formats. This limitation is hindering the app's functionality and user engagement.

Language and Localization Problems

Inconsistent AI Responses

The AI often provides irrelevant or incorrect answers, undermining its reliability as an information source. This inconsistency is frustrating users who expect accurate and helpful responses.

Aggressive Monetization

Users are dissatisfied with the aggressive monetization strategies, such as constant prompts to upgrade to VIP despite already being members. This approach is perceived as intrusive and exploitative.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for informative chats and academic discussions, but the 'server busy' message is frustrating. It interrupts the flow of conversation and makes it hard to get timely responses.

A Google user

Week of June 24th, 2025

I was excited to use DeepSeek, but the constant 'server busy' messages make it unusable. It’s disappointing because the app has potential, but the server issues need to be fixed.

A Google user

Week of June 24th, 2025

DeepSeek is a powerful tool for learning and productivity, but the frequent server issues and inability to upload images are major drawbacks. Fixing these would make it a top-tier app.

A Google user

Week of June 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for informative chats and academic discussions, but the 'server busy' message is frustrating. It interrupts the flow of conversation and makes it hard to get timely responses.

Candice Wu

App Store

I was excited to use DeepSeek, but the constant 'server busy' messages make it unusable. It’s disappointing because the app has potential, but the server issues need to be fixed.

Kelly Williams

Google Play

DeepSeek is a powerful tool for learning and productivity, but the frequent server issues and inability to upload images are major drawbacks. Fixing these would make it a top-tier app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Deepseek

Top Insights This Week

Subscription Confusion

Language Limitations

Server Overload

Image Upload Failures

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts