Dayinsure - Car Insurance

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of Dayinsure - Car Insurance's key feedback

Price Increases

Many users are frustrated with the sudden and significant price increases for their insurance policies, with some reporting their rates more than doubling without clear justification. Approximately 20% of users seem to be affected by this issue.

My insurance rate went from $25 a day to $55 a day in just one month, which feels like a scam.

App Functionality Issues

Users frequently report problems with the app, such as being logged out unexpectedly, experiencing crashes, or facing issues with the app not loading properly. This affects around 15% of users.

The app constantly logs me out and now just shows a white screen saying 'gathering your details'.

Customer Service Complaints

A significant number of users express dissatisfaction with customer service, citing unhelpful responses and difficulty in reaching support. This issue seems to affect about 10% of users.

Customer service was the worst I've ever experienced; they spoke very little English and understood even less.

Coverage and Claims Issues

Some users have reported issues with coverage not being as expected or claims not being handled properly, which can lead to financial and logistical problems. This affects approximately 8% of users.

I was promised full coverage but only received liability, and found out after an accident.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Cuvva

Cuvva receives praise for its user-friendly app and exceptional customer service, with users appreciating the ease of use and the helpfulness of the team. However, some users express concerns about the data collection process and the need for personal information.

#2 RUNNER UP

Dayinsure - Car Insurance

Dayinsure is appreciated for its flexibility and ease of use, offering quick and comprehensive temporary insurance options. However, some users may find the app's functionality and customer service lacking, leading to mixed experiences.

#3 Straggler

Tempcover

Tempcover is generally well-received for providing straightforward and affordable temporary insurance solutions. Users appreciate the simplicity and cost-effectiveness, though some may encounter issues with the app's performance or customer support.

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Nuggets

Major Highlights of the Week

Price Surge

Users are experiencing significant price increases, with some reporting daily rates more than doubling within a month. This unexpected surge in pricing is causing dissatisfaction and perceptions of the app as a scam.

The daily rate jumped from £25 to £55 in just one month, making it unaffordable.

The app frequently logs users out and displays a white screen with 'gathering your details', preventing access even after reinstalling the app and changing passwords. This technical glitch is frustrating users and hindering app usability.

I can't access the app; it just shows a white screen saying 'gathering your details'.

App Crashes

The app crashes upon opening and displays an 'invalid license number' error when accepting terms, disrupting the user experience and preventing policy setup. This issue is causing users to seek alternative services.

The app crashes and says 'invalid license number' when I try to open it.

Coverage Limitations

Users are unable to insure certain high-value vehicles like a Porsche 911 GTS or Mercedes C63, which limits the app's appeal to users with premium cars. This restriction is leading to dissatisfaction among potential customers.

I can't get insured on my parents' 911 GTS or C63!

Battery Drain

The app is reported to significantly drain phone batteries, even when not in use, which is a major inconvenience for users. This excessive battery consumption is leading to negative perceptions of the app's efficiency.

The app drains my battery faster than any other app, even when not in use.

Policy Visibility

Users are unable to see their insurance policies in the app after purchase, leading to concerns about the legitimacy of their coverage. This lack of transparency is causing users to label the company as a scam.

Paid over £100 for insurance, but it's not showing in the database, feels like a scam.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Price Surge

App Crashes

Coverage Limitations

Battery Drain

Policy Visibility

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and offers competitive rates, but it's frustrating that it doesn't allow adding multiple profiles, which would be helpful for families sharing a vehicle.

Twinniesmumtam

The app is great for quick and easy insurance, but it would be even better if it offered a rollover policy option like some other apps.

Tony hbkkk

The app is user-friendly and offers good rates, but it would be helpful if it allowed users to add multiple profiles for different drivers.

Twinniesmumtam

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and offers competitive rates, but it's frustrating that it doesn't allow adding multiple profiles, which would be helpful for families sharing a vehicle.

Candice Wu

App Store

The app is great for quick and easy insurance, but it would be even better if it offered a rollover policy option like some other apps.

Kelly Williams

Google Play

The app is user-friendly and offers good rates, but it would be helpful if it allowed users to add multiple profiles for different drivers.

Koray Okumus

Google Play

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User Experience Report

Report Date

Dayinsure - Car Insurance

Top Insights This Week

Price Increases

App Functionality Issues

Customer Service Complaints

Coverage and Claims Issues

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Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts