Dabble - Real Money Pick 'Em

User Experience Report

Week of May 27th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Dabble - Real Money Pick 'Em's key feedback

Withdrawal Delays

Many users report significant delays in withdrawing their winnings, with some waiting over a week for payouts. This issue affects approximately 15% of users, causing frustration and distrust in the app's reliability.

I won a bet but had to wait over a week to get my payout, which is unacceptable.

Account Verification Issues

Users frequently encounter problems with account verification, including difficulties with ID verification and location confirmation. This affects about 10% of users, preventing them from fully utilizing the app's features.

I can't verify my ID or location, so I'm unable to place bets or withdraw my winnings.

Customer Support Challenges

A significant number of users express dissatisfaction with the app's customer support, citing unresponsiveness and lack of resolution for their issues. This affects around 8% of users, leading to unresolved problems and negative experiences.

Customer support is unhelpful and doesn't respond to my inquiries about account issues.

App Functionality Problems

Some users experience technical issues with the app, such as crashes, login problems, and errors during betting. These issues impact approximately 12% of users, hindering their ability to use the app effectively.

The app crashes frequently and won't let me log in, making it impossible to place bets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Underdog Fantasy

Underdog Fantasy is praised for its user-friendly interface and engaging features like Best Ball drafts. Users appreciate the variety of sports and the ease of use, although some report issues with app crashes and customer support.

#2 RUNNER UP

Dabble - Real Money Pick 'Em

Dabble receives mixed feedback; many users love the app for its ease of use and the ability to win money, but others report issues with withdrawals and customer service. The app's social features and variety of sports are appreciated, but some users feel the odds and promotions could be better.

#3 Straggler

DraftKings

DraftKings is well-regarded for its wide range of betting options and promotions. However, users frequently complain about app performance issues, such as lag and location verification problems, which can hinder the betting experience.

Nuggets

Major Highlights of the Week

Delayed Payouts

Users experience significant delays in receiving their winnings, with some waiting over a week for payouts. This undermines trust and satisfaction, as users expect faster processing similar to competitors.

I won a bet but they didn't pay me, and now my second winning is on hold.

Account Verification Issues

The app's verification process is cumbersome, often requiring excessive documentation like selfies with IDs, leading to account suspensions and user frustration. This creates barriers to entry and retention, as users feel their privacy is compromised.

They suspended my account and asked for a selfie with my driver's license and bank statements.

Location Errors

Users frequently encounter issues with the app's location verification, preventing them from placing bets even when they are in eligible states. This technical glitch limits user engagement and potential revenue.

The app can't determine my location even though I have it set to allow.

Customer Support Lapses

The customer support system is inadequate, with users reporting unresponsive or automated replies that fail to resolve issues. This lack of effective support diminishes user confidence and loyalty.

No customer service at all and will keep you lost in a loop about getting your money withdrawn.

Promotional Discrepancies

Users report not receiving promised promotional funds, such as the $25 sign-up bonus, which leads to perceptions of deceptive practices. This inconsistency in promotional delivery affects user acquisition and retention.

Promises $25 on sign up but I didn’t get it.

App Stability Problems

Frequent app crashes and glitches disrupt the user experience, particularly during critical moments like placing bets. This instability can deter users from continued use and affect overall satisfaction.

App keeps crashing every time I start entering card number to deposit.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Delayed Payouts

Account Verification Issues

Location Errors

Customer Support Lapses

The customer support system is inadequate, with users reporting unresponsive or automated replies that fail to resolve issues. This lack of effective support diminishes user confidence and loyalty.

Promotional Discrepancies

App Stability Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve tried a dozen sportsbook apps over the years, and none match the fluid experience, market variety, and trustworthiness of DABBLE.

TJMCNAIR

Week of May 27th, 2025

I generally love the Dabble app, social platform, the ease of the app. There’s an issue with letting the banters get out of hand. The community guidelines are super clear. There’s issues with doxxing, groups being created making cliques and group chats out of the app.

Responsibleslips

Week of May 27th, 2025

I won a bet but they didn't pay me I still have the picture. If I didn't make the bet it would of said bet no good but it never said that. If I had lost they would of took my money.

Lamorris Patrick

Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I’ve tried a dozen sportsbook apps over the years, and none match the fluid experience, market variety, and trustworthiness of DABBLE.

Candice Wu

App Store

Kelly Williams

Google Play

I won a bet but they didn't pay me I still have the picture. If I didn't make the bet it would of said bet no good but it never said that. If I had lost they would of took my money.

Koray Okumus

Google Play

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User Experience Report

Dabble - Real Money Pick 'Em

Top Insights This Week

Withdrawal Delays

Account Verification Issues

Customer Support Challenges

App Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience management platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts