Cuvva

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Cuvva

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Cuvva's key feedback

1

Age Restrictions

A significant number of users are frustrated by the app's inability to provide insurance for drivers under 19, affecting approximately 10% of users. This limitation leads potential customers to seek alternatives that cater to younger drivers.

Cuvva doesn't offer insurance for under 19s, unlike other providers.

2

Technical Issues

Users report persistent technical problems, particularly with the app's photo verification feature, affecting around 15% of users. These issues prevent users from completing necessary steps, leading to frustration and abandonment.

The app's selfie feature is buggy, making it impossible to take a required photo.

3

Pricing Concerns

Many users find Cuvva's pricing uncompetitive compared to other providers, with about 20% expressing dissatisfaction over high costs for short-term insurance.

Cuvva's insurance is much more expensive than competitors for the same coverage period.

4

Customer Service Issues

A portion of users, approximately 10%, experience poor customer service, particularly when trying to resolve issues or cancel policies, leading to dissatisfaction and negative experiences.

Customer service was unhelpful and made it difficult to cancel my policy.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Veygo
Veygo receives high praise for its ease of use, competitive pricing, and suitability for young and learner drivers. Users appreciate the app's convenience and the ability to get temporary insurance quickly, although some have experienced technical issues.

#2 RUNNER UP

Cuvva
Cuvva is appreciated for its straightforward and reliable service, with many users finding it easy to use and efficient for temporary insurance needs. However, some users criticize its pricing and customer service, noting issues with app functionality and policy management.

#3 Straggler

Tempcover
Tempcover is valued for its ease of setup and good communication, with users finding it a reliable option for short-term insurance. Despite this, some users report technical issues with the app and dissatisfaction with customer service.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Veygo
#1 Users Choice
Veygo receives high praise for its ease of use, competitive pricing, and suitability for young and learner drivers. Users appreciate the app's convenience and the ability to get temporary insurance quickly, although some have experienced technical issues.
Cuvva
#2 Runner-up
Cuvva is appreciated for its straightforward and reliable service, with many users finding it easy to use and efficient for temporary insurance needs. However, some users criticize its pricing and customer service, noting issues with app functionality and policy management.
Tempcover
#3 Straggler
Tempcover is valued for its ease of setup and good communication, with users finding it a reliable option for short-term insurance. Despite this, some users report technical issues with the app and dissatisfaction with customer service.

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Nuggets

Major Highlights of the Week

Age Restriction
Cuvva does not provide insurance for drivers under 19, limiting its accessibility compared to competitors like Veygo.
Cuvva doesn’t provide insurance for under 19s, unlike Veygo.
Selfie Verification Bug
The app's selfie verification feature is malfunctioning, preventing users from completing the necessary steps to obtain insurance.
The app won't allow a selfie to be taken, only showing 'move away' or 'move closer' messages.
Policy Limitations
Cuvva's insurance policies do not cover certain vehicle types, such as vans with many seats, contradicting its advertised flexibility.
Cuvva can't insure a van with many seats, despite claiming to cover cars and vans.
Ghost Broker Allegations
There are concerns about Cuvva's legitimacy, with accusations of it being a 'ghost broker' that cannot protect users in accidents.
Cuvva is known as a ghost broker, meaning they legally don’t protect you in accidents.
Persistent Marketing Emails
Users are frustrated with the excessive marketing emails from Cuvva, which continue even after app download and usage.
Absolutely non-stop emails from Cuvva, even after downloading the app.
Data Retention Concerns
Cuvva retains user data for seven years, causing privacy concerns among users who wish to delete their accounts.
Won't let you delete your account and your private information for 7 years.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Age Restriction
Cuvva does not provide insurance for drivers under 19, limiting its accessibility compared to competitors like Veygo.
Selfie Verification Bug
The app's selfie verification feature is malfunctioning, preventing users from completing the necessary steps to obtain insurance.
Policy Limitations
Cuvva's insurance policies do not cover certain vehicle types, such as vans with many seats, contradicting its advertised flexibility.
Ghost Broker Allegations
There are concerns about Cuvva's legitimacy, with accusations of it being a 'ghost broker' that cannot protect users in accidents.
Persistent Marketing Emails
Users are frustrated with the excessive marketing emails from Cuvva, which continue even after app download and usage.
Data Retention Concerns
Cuvva retains user data for seven years, causing privacy concerns among users who wish to delete their accounts.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forces you down a tech-only pathway then the tech doesn't work. Very frustrating. The 'human chat agent' Ana was singularly unhelpful, simply telling me to log out and log back in. Which did nothing at all.
Tony Sail
I understand the reason for needing a photo of everything but there are clear bugs when it comes to the selfie part of the app. The app will not allow for a selfie to be taken. You are just met with a message 'move away' or 'move closer' and there is no way to take a photo.
K__7
Prior to buying a car I was checking what prices I would get for when I would pick up my car and it would provide a low quote. However when I try to buy a quote when buying my vehicle, the prices increase drastically.
Meep742

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app forces you down a tech-only pathway then the tech doesn't work. Very frustrating. The 'human chat agent' Ana was singularly unhelpful, simply telling me to log out and log back in. Which did nothing at all.
Candice Wu
App Store
I understand the reason for needing a photo of everything but there are clear bugs when it comes to the selfie part of the app. The app will not allow for a selfie to be taken. You are just met with a message 'move away' or 'move closer' and there is no way to take a photo.
Kelly Williams
Google Play
Prior to buying a car I was checking what prices I would get for when I would pick up my car and it would provide a low quote. However when I try to buy a quote when buying my vehicle, the prices increase drastically.
Koray Okumus
Google Play

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