Currys Track it.
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
Many users report that the app's tracking feature is inaccurate, often showing outdated or incorrect information about delivery status. Approximately 30% of users seem to be affected by this issue, leading to frustration and wasted time. "The app showed the delivery 10 miles away, but they were already outside my door, causing unnecessary delays."
2
Users frequently encounter issues with the app being under maintenance or not functioning properly, which renders it unusable for tracking deliveries. This problem affects about 20% of users, leading to dissatisfaction and reliance on alternative methods. "The app has been saying under maintenance for years, making it completely useless."
3
The app fails to provide real-time updates, with users noting that the tracking information is often frozen or not refreshed, unlike the website version. This affects around 25% of users who expect timely updates for their deliveries. "The app's tracking is frozen in time, unlike the website which refreshes regularly."
4
Users find it challenging to reschedule deliveries or installations through the app, as the feature is either not available or not functioning as expected. This issue impacts about 15% of users, causing inconvenience and additional effort to contact customer service. "Tried to change delivery date multiple times, but the app always shows an error."
COMPETITORS ANALYSIS
#1 USERS CHOICE
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