Currys Track it.

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Currys Track it.

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Currys Track it.'s key feedback

1

Inaccurate Tracking

Many users report that the app's tracking feature is unreliable, often freezing or not updating in real-time, which leads to confusion and frustration. Approximately 30% of users seem to be affected by this issue.

The app showed the delivery 10 miles away when they were actually outside my door.

2

Limited Information

Users express dissatisfaction with the app's lack of detailed delivery information compared to the website, such as the driver's current location and queue position. This issue affects about 25% of users.

The app doesn't show the driver's location or my position in the delivery queue, unlike the website.

3

Rescheduling Issues

Some users find it difficult to reschedule deliveries through the app, encountering errors or a lack of functionality, which affects around 15% of users.

The app always shows an error when trying to change a delivery date.

4

Map Display Problems

A few users have reported issues with the map display, such as missing major roads or unclear navigation, impacting about 10% of users.

The map doesn't show motorways or A roads, making it hard to track the delivery.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Currys Track it.
Wayfair receives high praise for its wide variety of quality products, excellent customer service, and easy-to-use app. However, some users report issues with delivery delays and app glitches, leading to frustration.

#2 RUNNER UP

Currys Track it.
Currys Track it. receives mixed feedback, with users appreciating the app's ability to track deliveries and installations, but criticizing its lack of real-time updates and occasional technical issues. Some users find the website more reliable for tracking purposes.

#3 Straggler

Amazon
Amazon is highly regarded for its fast delivery, vast product selection, and user-friendly app. However, some users express dissatisfaction with customer service and occasional issues with order accuracy.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Currys Track it.
#1 Users Choice
Wayfair receives high praise for its wide variety of quality products, excellent customer service, and easy-to-use app. However, some users report issues with delivery delays and app glitches, leading to frustration.
Currys Track it.
#2 Runner-up
Currys Track it. receives mixed feedback, with users appreciating the app's ability to track deliveries and installations, but criticizing its lack of real-time updates and occasional technical issues. Some users find the website more reliable for tracking purposes.
Amazon
#3 Straggler
Amazon is highly regarded for its fast delivery, vast product selection, and user-friendly app. However, some users express dissatisfaction with customer service and occasional issues with order accuracy.

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Nuggets

Major Highlights of the Week

Frozen Tracking
The app's tracking feature often freezes, providing outdated information and causing users to rely on the website for real-time updates. This undermines the app's core functionality and frustrates users seeking accurate delivery tracking.
The app's tracking is frozen in time, unlike the website which refreshes and provides real-time updates.
Queue Position Confusion
Users are confused by the app's inability to clearly indicate their position in the delivery queue, unlike the website which provides this information. This lack of clarity leads to uncertainty about delivery timing.
Map Display Issues
The app's map feature is criticized for not displaying major roads clearly, making it difficult for users to understand the delivery route. This issue diminishes the utility of the map for tracking purposes.
The map does not show motorways or A roads clearly, making it hard to track the delivery route.
Rescheduling Errors
Attempts to reschedule deliveries through the app often result in errors, preventing users from successfully changing their delivery dates. This functionality gap forces users to seek alternative methods for rescheduling.
The app always shows an error when trying to change a delivery date, making it impossible to reschedule.
Driver Tracking Limitations
The app fails to provide real-time driver tracking, unlike the website which offers detailed driver information and queue position. This limitation reduces the app's effectiveness in managing delivery expectations.
The app doesn't show the current location of the driver or the delivery queue position, unlike the website.
Misleading Status Updates
Status updates in the app can be misleading, causing confusion about the actual progress of deliveries or repairs. Users report receiving notifications that do not accurately reflect the current status.
The app alerted me the driver was on his way, but he was not showing on the map and was still an hour away.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frozen Tracking
The app's tracking feature often freezes, providing outdated information and causing users to rely on the website for real-time updates. This undermines the app's core functionality and frustrates users seeking accurate delivery tracking.
Queue Position Confusion
Users are confused by the app's inability to clearly indicate their position in the delivery queue, unlike the website which provides this information. This lack of clarity leads to uncertainty about delivery timing.
Map Display Issues
The app's map feature is criticized for not displaying major roads clearly, making it difficult for users to understand the delivery route. This issue diminishes the utility of the map for tracking purposes.
Rescheduling Errors
Attempts to reschedule deliveries through the app often result in errors, preventing users from successfully changing their delivery dates. This functionality gap forces users to seek alternative methods for rescheduling.
Driver Tracking Limitations
The app fails to provide real-time driver tracking, unlike the website which offers detailed driver information and queue position. This limitation reduces the app's effectiveness in managing delivery expectations.
Misleading Status Updates
Status updates in the app can be misleading, causing confusion about the actual progress of deliveries or repairs. Users report receiving notifications that do not accurately reflect the current status.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app saved me from re-entering my details and allowed me to track my delivery and plan accordingly. However, it only shows job number info when completing a drop, not in transit.
Amaretoken
The app doesn't provide real-time tracking like the website does. It only shows order details and approximate delivery time, which is not helpful.
adam7125
The app works fine for me, showing where the driver is and what stop they are on. Not sure why others find it useless.
Lisanwb

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app saved me from re-entering my details and allowed me to track my delivery and plan accordingly. However, it only shows job number info when completing a drop, not in transit.
Candice Wu
App Store
The app doesn't provide real-time tracking like the website does. It only shows order details and approximate delivery time, which is not helpful.
Kelly Williams
Google Play
The app works fine for me, showing where the driver is and what stop they are on. Not sure why others find it useless.
Koray Okumus
Google Play

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