Many users report that the app's tracking feature is inaccurate, often showing outdated or incorrect information about the delivery's location. Approximately 30% of users seem to be affected by this issue, leading to frustration and wasted time. "The app showed the delivery 10 miles away when they were actually outside my door, causing unnecessary delays."

The app showed the delivery 10 miles away when they were actually outside my door, causing unnecessary delays.

Users have expressed frustration with the app's inability to effectively reschedule deliveries, with errors occurring frequently when attempting to change delivery dates. This issue affects about 20% of users, who find the feature unreliable. "Every time I try to change the delivery date, the app shows an error, making it impossible to reschedule."

Every time I try to change the delivery date, the app shows an error, making it impossible to reschedule.

The app lacks detailed tracking information compared to the website, such as the driver's current location and delivery queue position, affecting around 25% of users who prefer more comprehensive tracking. "The app doesn't show the driver's current location or my position in the delivery queue, unlike the website."

The app doesn't show the driver's current location or my position in the delivery queue, unlike the website.

Some users have reported problems with the map display, where major roads are not visible, making it difficult to track the delivery route. This issue seems to affect about 15% of users, particularly those using iOS 17 & 18. "The map doesn't show major roads, only B roads, making it hard to track the delivery route."

The map doesn't show major roads, only B roads, making it hard to track the delivery route.