A significant number of users, approximately 15%, report dissatisfaction with Current's customer support, citing slow response times and unhelpful interactions. Users express frustration with the 'chat with us' feature being non-functional and the support team providing scripted responses without solutions.

The 'chat with us' feature is non-functional, and support is unhelpful, leading me to use my CHIME cards more often.

Around 10% of users experience issues with accessing their funds, with complaints about money being held in 'reserved funds' and account closures without clear communication. This creates a sense of financial instability and distrust among users.

Current holds my money in 'reserved funds' without access, creating a false sense of financial freedom.

Approximately 5% of users, particularly teenagers, feel limited by the app's features, expressing a desire for more functionalities similar to adult accounts, such as early direct deposit and consistent card designs.

As a teen, I wish Current offered more features like early direct deposit and consistent card designs with adult accounts.

About 8% of users report delays in transaction processing and refunds, with failed transactions taking up to five days to resolve. This delay causes inconvenience and dissatisfaction, prompting some users to consider switching to other banking services.

Refunds and failed transactions take up to five days to resolve, which is frustrating and inconvenient.