Crypto.com

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Crypto.com's key feedback

High Fees

Many users are frustrated with the high fees associated with transactions on the app, which can significantly reduce their profits. Approximately 30% of users have mentioned this issue in their reviews.

I was charged a $50 fee to transfer $100 worth of Bitcoin, which is outrageous.

Customer Support Issues

Users frequently complain about the poor customer support, often describing it as unresponsive or unhelpful. This issue affects about 25% of users, who struggle to get assistance with their problems.

Customer support is a joke; I can't get any help with my account issues.

Frequent App Updates

The app requires frequent updates, which many users find annoying and disruptive. This issue is mentioned by around 20% of users, who are frustrated by the constant need to update the app to access their accounts.

Every time I open the app, it forces me to update, which is really inconvenient.

Login and Access Problems

A significant number of users experience issues with logging in or accessing their accounts, often due to technical glitches or verification problems. This affects approximately 15% of users.

I can't log in to my account; it just keeps loading without letting me access my funds.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Coinbase

Coinbase is praised for its user-friendly interface, ease of use, and reliable customer service. Users appreciate the simplicity and security of the platform, making it a popular choice for both beginners and experienced traders.

#2 RUNNER UP

Kraken

Kraken receives positive feedback for its user-friendly platform and excellent customer support. Users appreciate the low fees and the ability to trade both crypto and stocks, making it a versatile choice for investors.

#3 Straggler

Crypto.com

Crypto.com receives mixed feedback, with users appreciating its ease of use and customer service, but also expressing frustration over frequent app updates, hidden fees, and account access issues.

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Nuggets

Major Highlights of the Week

Excessive Fees

Users are frustrated with high transaction fees, which can consume a significant portion of their investments, making it difficult to profit. This issue is exacerbated by hidden fees that are not clearly communicated upfront.

I was charged a $50 fee to transfer $100 worth of Bitcoin, which is outrageous.

Customer Support Issues

The app's customer support is criticized for being unresponsive and ineffective, often relying on AI chatbots that fail to resolve user issues. This lack of human interaction leaves users feeling unsupported and frustrated.

I spent hours with customer support, but they couldn't help me access my account.

Frequent Updates

Frequent mandatory app updates are causing user frustration, as they often disrupt access and functionality without noticeable improvements. This leads to a perception of poor planning and execution by the development team.

Every time I open the app, it forces an update, locking me out until it's completed.

Account Access Problems

Users report being locked out of their accounts due to login issues, often related to verification processes that fail or are overly complex. This results in users being unable to access their funds or perform transactions.

I can't log in to my account despite entering the correct credentials, leaving my funds inaccessible.

Misleading Pricing

The app is accused of displaying misleading market prices, leading to discrepancies between expected and actual transaction values. This practice erodes trust and makes users feel deceived.

The app showed a market price of $70, but I was charged $75 per token.

Withdrawal Difficulties

Users face challenges withdrawing funds, with complaints about high minimum withdrawal amounts and long processing times. This creates a perception that the app is designed to retain user funds.

I can't withdraw my money because the app requires a minimum of $100, which is unreasonable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Fees

Customer Support Issues

Frequent Updates

Account Access Problems

Misleading Pricing

The app is accused of displaying misleading market prices, leading to discrepancies between expected and actual transaction values. This practice erodes trust and makes users feel deceived.

Withdrawal Difficulties

Users face challenges withdrawing funds, with complaints about high minimum withdrawal amounts and long processing times. This creates a perception that the app is designed to retain user funds.

Quotes of the week

Hear from some of the most impactful users to drive changes

The fees are too high compared to other platforms, and sometimes there's money missing from my account. It's frustrating and makes me want to switch to a different service.

vroomsilon

Customer support is a joke. It starts with a chatbot that misinterprets your questions, and when you finally get to a specialist, they don't respond. The rewards lured me in, but this is not a place to transact or hold money.

k. michaels

Every time there's a new update, I can't access my account without it. It won't download, and I can't access anything! What are you guys doing?

cutcats100

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The quotes of the week

Hear from some of the most impactful users to drive changes

The fees are too high compared to other platforms, and sometimes there's money missing from my account. It's frustrating and makes me want to switch to a different service.

Candice Wu

App Store

Kelly Williams

Google Play

Every time there's a new update, I can't access my account without it. It won't download, and I can't access anything! What are you guys doing?

Koray Okumus

Google Play

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User Experience Report

Report Date

Crypto.com

Top Insights This Week

High Fees

Customer Support Issues

Frequent App Updates

Login and Access Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts