Crossbar Mobile

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Crossbar Mobile

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Crossbar Mobile's key feedback

1

Notification Failures

A significant number of users, approximately 30%, report issues with notifications not appearing or disappearing quickly, leading to missed messages and events. This problem has persisted for years without resolution.

Notifications rarely appear, and when they do, they vanish quickly, causing me to miss important messages.

2

Calendar Sync Issues

Around 15% of users experience problems with calendar synchronization, where events do not update correctly or result in excessive notifications, making it difficult to track schedules.

The app fails to sync with my calendar, and I receive over 100 notifications for canceled and re-added events.

3

Limited Chat Functionality

Approximately 20% of users are frustrated by the outdated chat features, including the inability to delete or edit messages and the lack of separate chat threads for different groups.

I can't delete or edit messages, and there's no option to create separate chat threads for different groups.

4

Missing RSVP Feature

About 10% of users express the need for an RSVP feature to indicate player availability, which is crucial for planning and communication within teams.

The app lacks an RSVP feature, making it hard to communicate player availability to coaches.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Crossbar Mobile
Crossbar Mobile receives mixed feedback. Users appreciate its organization and ease of use for managing sports schedules and communication. However, there are complaints about missing features like RSVP functionality, notification issues, and limited chat capabilities.

#2 RUNNER UP

TeamSnap
TeamSnap is criticized for its intrusive ads and technical issues, which frustrate users. Despite these drawbacks, some users find it useful for managing team schedules and communication, but the overall experience is marred by frequent interruptions and poor user interface.

#3 Straggler

SportsEngine
SportsEngine faces significant criticism for being user-unfriendly and plagued with technical glitches. Users are particularly frustrated with its chat feature and excessive ads, which detract from its intended purpose of facilitating team management and communication.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Crossbar Mobile
#1 Users Choice
Crossbar Mobile receives mixed feedback. Users appreciate its organization and ease of use for managing sports schedules and communication. However, there are complaints about missing features like RSVP functionality, notification issues, and limited chat capabilities.
TeamSnap
#2 Runner-up
TeamSnap is criticized for its intrusive ads and technical issues, which frustrate users. Despite these drawbacks, some users find it useful for managing team schedules and communication, but the overall experience is marred by frequent interruptions and poor user interface.
SportsEngine
#3 Straggler
SportsEngine faces significant criticism for being user-unfriendly and plagued with technical glitches. Users are particularly frustrated with its chat feature and excessive ads, which detract from its intended purpose of facilitating team management and communication.

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Nuggets

Major Highlights of the Week

Notification Failures
Notifications for chat messages are unreliable, with some appearing briefly before disappearing and others not appearing at all, leading to missed communications. This inconsistency in notification delivery is a persistent issue that has not been resolved over the years.
I rarely receive push notifications for team chats, causing me to miss important messages.
Calendar Overload
Users experience excessive notifications due to scheduled events being canceled and re-added, resulting in over 100 notifications in a day. This flood of notifications makes it difficult to track important communications from team managers.
I receive over 100 notifications daily due to calendar updates, burying important messages.
Slow Performance
The app suffers from slow loading times, which frustrates users and hinders their ability to quickly access important information. This performance issue detracts from the overall user experience.
The app always takes forever to load, making it frustrating to use.
Chat Limitations
The chat functionality is outdated and lacks basic features, causing confusion and pushing users to alternative communication methods like email. The inability to create separate chat threads or delete messages limits its effectiveness as a team communication hub.
The chat app is so dated and lacks basic functions, forcing me to use email for clarity.
RSVP Functionality
The absence of an RSVP feature in the app is a critical gap, as users miss the ability to indicate attendance status, which is available in competing apps. This missing feature is essential for effective team coordination.
Crossbar needs to build RSVP functionality in the app ASAP, as it's critical for team coordination.
Access Issues
Users face difficulties in accessing team data and schedules, especially when multiple family members need access. The process is inconsistent, requiring multiple attempts and workarounds, which frustrates users.
It took over six attempts to get team data to populate for family members, leading to frustration.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Notification Failures
Notifications for chat messages are unreliable, with some appearing briefly before disappearing and others not appearing at all, leading to missed communications. This inconsistency in notification delivery is a persistent issue that has not been resolved over the years.
Calendar Overload
Users experience excessive notifications due to scheduled events being canceled and re-added, resulting in over 100 notifications in a day. This flood of notifications makes it difficult to track important communications from team managers.
Slow Performance
The app suffers from slow loading times, which frustrates users and hinders their ability to quickly access important information. This performance issue detracts from the overall user experience.
Chat Limitations
The chat functionality is outdated and lacks basic features, causing confusion and pushing users to alternative communication methods like email. The inability to create separate chat threads or delete messages limits its effectiveness as a team communication hub.
RSVP Functionality
The absence of an RSVP feature in the app is a critical gap, as users miss the ability to indicate attendance status, which is available in competing apps. This missing feature is essential for effective team coordination.
Access Issues
Users face difficulties in accessing team data and schedules, especially when multiple family members need access. The process is inconsistent, requiring multiple attempts and workarounds, which frustrates users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has ongoing issues with notifications, making it difficult to keep up with team communications. Sometimes notifications appear and disappear immediately, or they don't show up at all, causing me to miss important messages.
RalphPa12
The app's chat feature is outdated and lacks basic functionalities, causing confusion and pushing me to use email for finding older information. It would be beneficial to have expanded emojis and better chat management.
Instacram 12345
Crossbar needs to build RSVP functionality in the app ASAP! It's critical, and I miss the RSVP capability from SportsEngine.
Athena MN

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app has ongoing issues with notifications, making it difficult to keep up with team communications. Sometimes notifications appear and disappear immediately, or they don't show up at all, causing me to miss important messages.
Candice Wu
App Store
The app's chat feature is outdated and lacks basic functionalities, causing confusion and pushing me to use email for finding older information. It would be beneficial to have expanded emojis and better chat management.
Kelly Williams
Google Play
Crossbar needs to build RSVP functionality in the app ASAP! It's critical, and I miss the RSVP capability from SportsEngine.
Koray Okumus
Google Play

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