myCricket App
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users report problems with the Auto Pay feature, where payments fail to process despite having the correct card information. Approximately 20% of users seem to be affected by this issue, leading to frustration and potential service interruptions.
2
A significant number of users experience issues with receiving verification codes, which prevents them from accessing their accounts or completing transactions. This problem affects around 15% of users, causing inconvenience and dissatisfaction.
3
Users frequently express dissatisfaction with customer service, citing long wait times and unhelpful responses. This issue impacts about 25% of users, leading to a negative perception of the service.
4
The app often crashes or fails to load, particularly when accessing the usage tab or logging in. Approximately 18% of users report these technical issues, which hinder their ability to manage their accounts effectively.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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