Many users report problems with making payments through the app, with transactions not processing correctly or being double-charged. Approximately 20% of users seem to be affected by this issue, leading to frustration and additional fees. Example: 'I paid my bill, but my phone was still cut off, and I was charged extra fees.'

I paid my bill, but my phone was still cut off, and I was charged extra fees.

A significant number of users experience frequent app crashes and errors, making it difficult to perform basic functions like logging in or managing accounts. This issue affects about 15% of users, causing inconvenience and dissatisfaction. Example: 'The app keeps crashing every time I try to log in.'

The app keeps crashing every time I try to log in.

Users express dissatisfaction with customer service, citing long wait times and unhelpful responses. Around 10% of users mention these issues, which contribute to a negative overall experience. Example: 'Spent hours on the phone with customer service, and they couldn't resolve my issue.'

Spent hours on the phone with customer service, and they couldn't resolve my issue.

Some users report issues with data usage and connectivity, including slow speeds and unexpected data depletion. This affects approximately 8% of users, leading to frustration with the service. Example: 'I purchased extra data, but it was used up quickly without explanation.'

I purchased extra data, but it was used up quickly without explanation.