myCricket App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of myCricket App's key feedback

Auto Pay Issues

Many users report problems with the auto pay feature, which fails to process payments correctly, leading to service disconnections and additional fees. Approximately 20% of users seem to be affected by this issue.

Auto pay doesn't work, and my service gets disconnected despite having it set up.

App Performance Problems

The app frequently crashes or fails to load, making it difficult for users to manage their accounts or make payments. This issue affects about 25% of users.

The app is slow and often crashes, preventing me from accessing my account.

Customer Service Frustrations

Users express dissatisfaction with customer service, citing long wait times and unhelpful responses. This problem seems to impact around 15% of users.

Customer service is unhelpful and takes too long to resolve issues.

Billing and Overcharging

There are numerous complaints about unexpected charges and billing errors, causing frustration among users. Approximately 10% of users report this issue.

I was overcharged and had to pay extra fees without any notice.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

myCricket App

Verizon receives mixed feedback, with many users praising its reliable service and customer support, while others criticize the app's functionality and customer service issues. Positive reviews highlight good coverage and helpful customer service, whereas negative feedback points to app glitches and high costs.

#2 RUNNER UP

myCricket App

The myCricket App has a mix of positive and negative reviews. Users appreciate its ease of use and convenience for managing accounts and making payments, but many report issues with app crashes, login problems, and poor customer service. Despite these issues, loyal customers express satisfaction with the service overall.

#3 Straggler

T-Mobile

T-Mobile's feedback is varied, with users enjoying the service's competitive pricing and customer service, but many express frustration with the app's performance and customer service. Positive reviews mention easy switching and good deals, while negative comments focus on app crashes and poor customer support.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Autopay Failures

The app's autopay feature frequently fails, causing service disruptions and unexpected charges. Users are frustrated with the lack of resolution and the need to manually intervene to maintain service.

Despite setting up autopay, my service was disconnected, and I had to pay manually.

App Crashes

The app frequently crashes or fails to load, preventing users from accessing their accounts or making payments. This issue leads to additional fees when users are forced to pay in-store or over the phone.

The app crashes every time I try to log in, forcing me to pay in-store with extra fees.

Payment Processing Errors

Users experience errors during payment processing, resulting in multiple charges or inability to complete transactions. This issue causes financial inconvenience and dissatisfaction with the app's reliability.

I was charged multiple times for my bill due to payment errors in the app.

Data Usage Misreporting

The app inaccurately reports data usage, leading to confusion and potential overcharges. Users are unable to track their data consumption effectively, impacting their service experience.

The app shows incorrect data usage, making it hard to manage my plan.

Customer Service Issues

Users report poor customer service experiences, including long wait times and unhelpful responses. This lack of support exacerbates frustrations with app and service issues.

Customer service was unhelpful and kept me on hold for an hour without resolving my issue.

Plan Upgrade Difficulties

The app does not allow users to upgrade their plans easily, forcing them to use alternative methods. This limitation hinders user autonomy and satisfaction with the app's functionality.

I couldn't upgrade my plan through the app and had to use a web browser instead.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Autopay Failures

App Crashes

Payment Processing Errors

Data Usage Misreporting

The app inaccurately reports data usage, leading to confusion and potential overcharges. Users are unable to track their data consumption effectively, impacting their service experience.

Customer Service Issues

Users report poor customer service experiences, including long wait times and unhelpful responses. This lack of support exacerbates frustrations with app and service issues.

Plan Upgrade Difficulties

The app does not allow users to upgrade their plans easily, forcing them to use alternative methods. This limitation hinders user autonomy and satisfaction with the app's functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is so difficult to navigate to get the answers I'm looking for. Example: app doesn’t recognize my PIN and after hours of searching I’ve not found a solution. Very frustrating.

AustraliaB

Auto pay doesn’t work. It doesn’t actually show what amount is due until you click pay and then for whatever reason it shows you the amount but on the dashboard won’t show you anything is due. This is a real headache.

Lee3388

I have had nothing but a bad experience with this company. I do delivery so I need reliable service, half the time calls don’t go through and messages go wrong. I will never return to Cricket.

Littlesilver86

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is so difficult to navigate to get the answers I'm looking for. Example: app doesn’t recognize my PIN and after hours of searching I’ve not found a solution. Very frustrating.

Candice Wu

App Store

Kelly Williams

Google Play

I have had nothing but a bad experience with this company. I do delivery so I need reliable service, half the time calls don’t go through and messages go wrong. I will never return to Cricket.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

myCricket App

Top Insights This Week

Auto Pay Issues

App Performance Problems

Customer Service Frustrations

Billing and Overcharging

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts