Creation Finance
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
A significant number of users, approximately 30%, report being unable to log into the app due to persistent error messages and account lockouts. This issue often leads to frustration as users are unable to access their accounts or make payments, and customer support is reportedly unresponsive in resolving these issues.
2
Around 25% of users experience difficulties making payments through the app, with some reporting that payment options are greyed out or the system does not accept their attempts to pay. This issue is exacerbated by the app's tendency to crash or freeze during the payment process.
3
Approximately 20% of users face challenges linking their accounts to the app, which prevents them from viewing balances or making payments. This issue is often linked to outdated information or errors during the account setup process.
4
About 15% of users express dissatisfaction with the customer support, citing unresponsiveness and lack of resolution for their issues. This lack of support leaves users feeling abandoned and unable to resolve critical account problems.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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