craigslist

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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craigslist

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of craigslist's key feedback

1

Post Removal Issues

A significant number of users report frustration with their posts being removed without explanation, affecting approximately 10% of users. This issue is particularly problematic for those who invest time in crafting detailed listings only to have them disappear without feedback or recourse.

Every time I post something, it gets removed without any notification or explanation.

2

Scam and Spam Concerns

Users frequently encounter scams and spam, with about 15% of users expressing concerns over fraudulent activities. This issue undermines trust in the platform, as users have to be vigilant against deceptive practices and fake listings.

There are too many scams and spam posts, making it hard to trust the listings.

3

Login and Access Problems

Some users experience difficulties with logging in and staying logged in, affecting around 5% of users. This issue is particularly frustrating for those who need to access their accounts frequently, as it disrupts their ability to manage listings effectively.

The app makes me log in every time I open it, which is really tiresome.

4

Photo Upload Limitations

Users have reported issues with uploading photos, particularly being unable to select images from their gallery, affecting about 3% of users. This limitation hinders the ability to create appealing listings, as users cannot easily showcase their items.

Won't let me choose pictures from gallery or files, forcing me to take new photos.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

craigslist
Craigslist is praised for its simplicity, ease of use, and effectiveness in buying and selling items locally. Users appreciate the lack of intrusive ads and the well-defined categories, although some express frustration with post removals and inconsistent enforcement of rules.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace receives mixed feedback, with users appreciating its wide reach and connectivity features. However, there are complaints about excessive ads, privacy concerns, and issues with content moderation.

#3 Straggler

Nextdoor
Nextdoor is valued for fostering local community connections and providing neighborhood information. Users enjoy the platform for its local focus, but some criticize it for excessive ads and arbitrary moderation.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
craigslist
#1 Users Choice
Craigslist is praised for its simplicity, ease of use, and effectiveness in buying and selling items locally. Users appreciate the lack of intrusive ads and the well-defined categories, although some express frustration with post removals and inconsistent enforcement of rules.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace receives mixed feedback, with users appreciating its wide reach and connectivity features. However, there are complaints about excessive ads, privacy concerns, and issues with content moderation.
Nextdoor
#3 Straggler
Nextdoor is valued for fostering local community connections and providing neighborhood information. Users enjoy the platform for its local focus, but some criticize it for excessive ads and arbitrary moderation.

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Nuggets

Major Highlights of the Week

Post Removal Issues
Users experience frustration with posts being removed without explanation, hindering their ability to effectively use the platform. This lack of communication and transparency in post moderation leads to dissatisfaction and a perception of poor customer service.
Every time I post something, it gets removed with no explanation, which is very frustrating.
Flagging Abuse
The flagging system is being misused, allowing users to maliciously flag posts, leading to unwarranted removals. This creates an unfair environment for legitimate users trying to sell or advertise their items.
My posts are constantly flagged and removed for no reason, and there's no way to stop it.
Login Frustrations
Frequent login requirements and verification processes are cumbersome, causing users to prefer the website over the app. This repetitive process detracts from the user experience and discourages app usage.
This app makes me log in every time I open it, which is really tiresome.
Photo Upload Limitations
Users are unable to upload photos from their preferred sources, being restricted to certain albums or forced to take new photos. This limitation complicates the posting process and reduces user satisfaction.
Won't let me choose pictures from my gallery, forcing me to take new photos.
Scam and Spam Concerns
The platform is perceived as being overrun with scams and spam, diminishing trust and user confidence. Users express a need for better mechanisms to identify and eliminate fraudulent activities.
Scams are everywhere, and Craigslist keeps deleting my posts.
Customer Support Gaps
There is a significant lack of customer support, leaving users without assistance when facing issues like post removals or account access problems. This absence of support channels leads to user frustration and abandonment.
No option to reach customer service when my ads are deleted without explanation.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Post Removal Issues
Users experience frustration with posts being removed without explanation, hindering their ability to effectively use the platform. This lack of communication and transparency in post moderation leads to dissatisfaction and a perception of poor customer service.
Flagging Abuse
The flagging system is being misused, allowing users to maliciously flag posts, leading to unwarranted removals. This creates an unfair environment for legitimate users trying to sell or advertise their items.
Login Frustrations
Frequent login requirements and verification processes are cumbersome, causing users to prefer the website over the app. This repetitive process detracts from the user experience and discourages app usage.
Photo Upload Limitations
Users are unable to upload photos from their preferred sources, being restricted to certain albums or forced to take new photos. This limitation complicates the posting process and reduces user satisfaction.
Scam and Spam Concerns
The platform is perceived as being overrun with scams and spam, diminishing trust and user confidence. Users express a need for better mechanisms to identify and eliminate fraudulent activities.
Customer Support Gaps
There is a significant lack of customer support, leaving users without assistance when facing issues like post removals or account access problems. This absence of support channels leads to user frustration and abandonment.

Quotes of the week

Hear from some of the most impactful users to drive changes

Craigslist is starting to come through for us. Thank you.
Leebliz
Week of May 27th, 2025
Every time I post something, it gets removed, no email description of why, no notification, just removed. Very frustrating, because crafting a good post takes a lot of time. No paid option for my post, only free. Why can’t I pay and then receive a basic level of customer service?
Sacramento75
Week of May 27th, 2025
I keep on getting harassed and sexualized.
Willnotusetgisappagain
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Craigslist is starting to come through for us. Thank you.
Candice Wu
App Store
Every time I post something, it gets removed, no email description of why, no notification, just removed. Very frustrating, because crafting a good post takes a lot of time. No paid option for my post, only free. Why can’t I pay and then receive a basic level of customer service?
Kelly Williams
Google Play
I keep on getting harassed and sexualized.
Koray Okumus
Google Play

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