Co-operative Bank

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Co-operative Bank

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Co-operative Bank's key feedback

1

Outdated Design

Many users find the app's design outdated and not user-friendly compared to competitors like Starling and Monzo. Approximately 15% of users express dissatisfaction with the app's interface and functionality. "The app feels old-fashioned and lacks the modern features found in other banking apps."

2

Transaction Visibility Issues

Users report that once a statement is issued, associated transactions are no longer visible in the app, causing confusion and inconvenience. This issue affects about 10% of users. "After a statement is issued, I can't see previous transactions, which is frustrating."

3

Lack of Notifications

The app does not provide alerts for debits or credits, which many users find essential for managing their finances. Around 12% of users have mentioned this as a significant drawback. "There are no alerts for transactions, making it hard to track my account activity."

4

Frequent App Downtime

Several users experience frequent app downtime, making it unreliable for regular banking needs. This issue affects approximately 8% of users. "The app is often down, especially on Monday nights, which is very inconvenient."

Go from analysis to action-ready insights, fast.

Book Demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Co-operative Bank
The Co-operative Bank app receives mixed feedback. Many users praise its ease of use, intuitive design, and excellent customer service. However, some users express frustration with recent updates, citing issues with functionality, compatibility, and the lack of certain features.

#2 RUNNER UP

Bank of America Mobile Banking
Bank of America's app is heavily criticized for its limited functionality and frequent technical issues. Users report problems with updates, slow performance, and the inability to perform basic tasks like viewing statements or making payments. Positive reviews are often suspected to be fake.

#3 Straggler

Co-operative Bank
Navy Federal Credit Union's app is criticized for its poor design and frequent technical issues. Users report problems with account access, transaction visibility, and app crashes. Despite these issues, some users appreciate the bank's services and express loyalty.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Co-operative Bank
#1 Users Choice
The Co-operative Bank app receives mixed feedback. Many users praise its ease of use, intuitive design, and excellent customer service. However, some users express frustration with recent updates, citing issues with functionality, compatibility, and the lack of certain features.
Bank of America Mobile Banking
#2 Runner-up
Bank of America's app is heavily criticized for its limited functionality and frequent technical issues. Users report problems with updates, slow performance, and the inability to perform basic tasks like viewing statements or making payments. Positive reviews are often suspected to be fake.
Co-operative Bank
#3 Straggler
Navy Federal Credit Union's app is criticized for its poor design and frequent technical issues. Users report problems with account access, transaction visibility, and app crashes. Despite these issues, some users appreciate the bank's services and express loyalty.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Frustrations
Users experience issues with the app not defaulting to Face ID for login, requiring manual initiation, which is seen as cumbersome. This lack of seamless login is perceived as a poor user experience compared to competitors.
The app doesn't automatically default to Face ID, you have to press a button to initiate it.
Transaction Visibility
Once a statement is issued, associated transactions disappear from the app, leaving users unable to view past transactions, which is a significant inconvenience for financial tracking. This lack of historical transaction visibility is a critical gap in the app's functionality.
Notification Absence
The app lacks notifications for debits or credits, which users find essential for real-time financial management and security. This absence of alerts is a major drawback compared to other banking apps that offer this feature.
Very basic app, no alerts when debits or credits are made.
Payment Delays
Transfers to other Co-op accounts do not process immediately, causing uncertainty and delays in financial transactions. This delay in processing is a significant issue for users who expect instant transfers.
When sending to another Co-op account, it doesn’t go straight through, causing delays.
Feature Limitations
The app is perceived as outdated and lacking in features such as the ability to freeze cards, deposit cheques, or change contactless limits, which are available in competitor apps. This lack of modern banking features is a competitive disadvantage.
Compared to the NatWest app, it has pretty much nothing apart from sending money.
App Availability
Frequent app unavailability and crashes are reported, leading to frustration and a lack of trust in the app's reliability. This instability is a critical issue that affects user satisfaction and retention.
The app is often completely down and will not let you log in at all.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Frustrations
Users experience issues with the app not defaulting to Face ID for login, requiring manual initiation, which is seen as cumbersome. This lack of seamless login is perceived as a poor user experience compared to competitors.
Transaction Visibility
Once a statement is issued, associated transactions disappear from the app, leaving users unable to view past transactions, which is a significant inconvenience for financial tracking. This lack of historical transaction visibility is a critical gap in the app's functionality.
Notification Absence
The app lacks notifications for debits or credits, which users find essential for real-time financial management and security. This absence of alerts is a major drawback compared to other banking apps that offer this feature.
Payment Delays
Transfers to other Co-op accounts do not process immediately, causing uncertainty and delays in financial transactions. This delay in processing is a significant issue for users who expect instant transfers.
Feature Limitations
The app is perceived as outdated and lacking in features such as the ability to freeze cards, deposit cheques, or change contactless limits, which are available in competitor apps. This lack of modern banking features is a competitive disadvantage.
App Availability
Frequent app unavailability and crashes are reported, leading to frustration and a lack of trust in the app's reliability. This instability is a critical issue that affects user satisfaction and retention.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very basic and lacks essential features like notifications for debits or credits. Compared to other banks, it's quite outdated.
Not impressed—977
The app often freezes and is unavailable, making it unreliable. It's frustrating to use, especially when trying to make transactions.
SpecialK2178
The app doesn't allow me to pay bills directly, and I often have to transfer money to another account first. This is inconvenient and makes me consider switching banks.
Ash MacFern

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very basic and lacks essential features like notifications for debits or credits. Compared to other banks, it's quite outdated.
Candice Wu
App Store
The app often freezes and is unavailable, making it unreliable. It's frustrating to use, especially when trying to make transactions.
Kelly Williams
Google Play
The app doesn't allow me to pay bills directly, and I often have to transfer money to another account first. This is inconvenient and makes me consider switching banks.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy