Co-operative Bank
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
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TOP INSIGHTS
1
Many users are frustrated with the app's frequent update requirements, which disrupt their ability to use the app smoothly. Approximately 15% of users have mentioned this issue, indicating a significant inconvenience for regular users.
2
Users report difficulties with logging in, often due to problems with OTP codes or biometric authentication. This affects around 10% of users, causing frustration and hindering access to their accounts.
3
Some users feel the app lacks modern features compared to competitors, such as the ability to freeze cards or set up standing orders. This affects about 8% of users who expect more comprehensive functionality.
4
There are complaints about delays in transaction processing, particularly with money transfers. Approximately 5% of users experience this issue, leading to uncertainty about transaction success.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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