Confused.com Compare Insurance
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users are experiencing difficulties accessing the rewards section of the app, with reports of it failing to load or displaying error messages. Approximately 20% of users have mentioned this issue, which affects their ability to claim promised rewards.
2
A significant number of users report that the app fails to load properly, often getting stuck on the splash screen or crashing. This issue affects around 15% of users, preventing them from using the app's features.
3
Users have expressed frustration with the app's inability to sync their data correctly, leading to repeated data entry and missing information. This problem affects about 10% of users, causing inconvenience and dissatisfaction.
4
Several users have complained about slow or unhelpful customer support, particularly when trying to resolve issues with rewards or app functionality. Approximately 10% of users have highlighted this as a pain point, leading to frustration and unresolved problems.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.
Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.