A significant number of users, approximately 30%, report difficulties accessing or claiming rewards after purchasing insurance. This issue is causing frustration as users are unable to enjoy the promised benefits, leading to dissatisfaction with the service.

I bought insurance but can't access my rewards, and support hasn't responded.

Around 15% of users find the frequent app updates disruptive, especially when they are required to update without significant changes. This leads to inconvenience and annoyance among users who prefer a more stable app experience.

The app updates too often without major changes, which is quite annoying.

Approximately 10% of users are frustrated with the cumbersome sign-in process that redirects them to a webpage instead of using more convenient methods like Face ID. This adds unnecessary steps and complexity to accessing the app.

The sign-in process is cumbersome and should use Face ID instead of redirecting to a webpage.

About 20% of users experience app crashes or loading issues, particularly after updates, which prevent them from accessing key features like the rewards section. This technical instability is a major pain point affecting user satisfaction.

The app crashes and won't load properly, especially after updates, making it unusable.