Compare the Market: Meerkat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Compare the Market: Meerkat's key feedback

Login Issues

A significant number of users face persistent login problems, with error messages like 'Sorry, we can’t load this page right now' or specific error codes such as L4 and L2. Approximately 30% of users report being unable to access the app due to these issues.

Every time I sign in I get error L2 and it kicks me out!

App Crashes

Many users experience frequent app crashes, often occurring immediately after launching the app or when attempting to navigate through it. This affects around 25% of users, making the app unusable for them.

App crashes before I get into it.

Reward Redemption Problems

Users frequently encounter issues when trying to redeem rewards, such as Caffè Nero discounts, with the app failing to generate QR codes or incorrectly stating that users are not members. This problem affects about 20% of users.

I’ve followed all the steps, got the app, registered, activated the rewards and when I go to get a Caffè Nero QR code I get 'you’re not a member of rewards'.

Inconsistent Rewards

There is confusion and frustration over the inconsistency of rewards, with discounts available at some locations but not others, leading to dissatisfaction among approximately 15% of users.

The rewards are strange as they give discount for some places to eat out but then don’t for the same place but in a different town!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Confused.com

Confused.com is praised for its user-friendly interface and reliable service, with users appreciating the ease of comparing insurance options and the helpfulness of the customer support team.

#2 RUNNER UP

MoneySuperMarket

MoneySuperMarket receives positive feedback for its comprehensive comparison tools and the ability to find competitive deals across various financial products, though some users mention occasional technical glitches.

#3 Straggler

Compare the Market: Meerkat

Compare the Market: Meerkat receives mixed feedback, with users appreciating the potential savings and rewards but expressing frustration over frequent app crashes, login issues, and difficulties in accessing rewards.

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Nuggets

Major Highlights of the Week

Users frequently encounter login errors, such as 'Sorry, we can’t load this page right now' and error codes like L2 and L4, preventing access to the app and its features.

Every time I sign in I get error L2 and it kicks me out!

App Crashes

The app consistently crashes during startup or when navigating through features, leading to a frustrating user experience and inability to access services.

App crashes before I get into it.

Reward Access Issues

Users face difficulties accessing rewards, such as Caffè Nero discounts, due to app errors or misleading membership status messages.

I’ve followed all the steps, but when I go to get a Caffè Nero QR code, I get 'you’re not a member of rewards'.

Inconsistent Rewards

The availability of rewards is inconsistent across locations, causing confusion and dissatisfaction among users expecting uniform benefits.

The rewards are strange as they give discounts for some places to eat out but not for the same place in a different town.

Forced Web Redirection

The app redirects users to web pages for many functions, which degrades the user experience and leads to dissatisfaction with the app's functionality.

Rather than having an app that features all functions, most of it is simply redirected to a web page.

Update Loop

Users are prompted to update the app even when no update is available, preventing them from accessing features like QR codes for rewards.

The app keeps asking me to update but there is no update I can see in the App Store.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users frequently encounter login errors, such as 'Sorry, we can’t load this page right now' and error codes like L2 and L4, preventing access to the app and its features.

App Crashes

The app consistently crashes during startup or when navigating through features, leading to a frustrating user experience and inability to access services.

Reward Access Issues

Users face difficulties accessing rewards, such as Caffè Nero discounts, due to app errors or misleading membership status messages.

Inconsistent Rewards

The availability of rewards is inconsistent across locations, causing confusion and dissatisfaction among users expecting uniform benefits.

Forced Web Redirection

The app redirects users to web pages for many functions, which degrades the user experience and leads to dissatisfaction with the app's functionality.

Update Loop

Users are prompted to update the app even when no update is available, preventing them from accessing features like QR codes for rewards.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes and doesn't allow me to log in, making it impossible to access rewards or compare prices. It's frustrating and makes the app unusable.

Ryno90s

The app redirects to web pages instead of having integrated features, which results in a poor user experience. It feels like lazy development and doesn't justify the app's existence.

andy38-ash

I can't access my Caffè Nero rewards because the app keeps asking for an update that doesn't exist. This issue has persisted despite reinstalling the app.

McGoo72

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes and doesn't allow me to log in, making it impossible to access rewards or compare prices. It's frustrating and makes the app unusable.

Candice Wu

App Store

The app redirects to web pages instead of having integrated features, which results in a poor user experience. It feels like lazy development and doesn't justify the app's existence.

Kelly Williams

Google Play

I can't access my Caffè Nero rewards because the app keeps asking for an update that doesn't exist. This issue has persisted despite reinstalling the app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Compare the Market: Meerkat

Top Insights This Week

Login Issues

App Crashes

Reward Redemption Problems

Inconsistent Rewards

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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