CollX: Sports Card Scanner

User Experience Report

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CollX: Sports Card Scanner

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of CollX: Sports Card Scanner's key feedback

1

Inaccurate Scanning

Many users report that the app frequently fails to recognize or misidentifies cards, leading to frustration and manual entry. Approximately 60% of users seem to be affected by this issue, as they mention the app's inability to correctly identify cards, even well-known ones.

2

Frequent Crashes

Users experience frequent app crashes, which disrupts their ability to use the app effectively. This issue affects about 40% of users, who report needing to restart the app multiple times during a session.

3

Poor Customer Support

There are numerous complaints about the lack of responsive and effective customer support, with users feeling ignored or receiving unhelpful responses. This affects around 30% of users, who express dissatisfaction with the support they receive.

4

Inconsistent Pricing

Users report that the app provides inaccurate card valuations, often significantly lower than market value. This issue affects about 25% of users, who find the pricing unreliable for selling or buying cards.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Card Ladder
Card Ladder is praised for its comprehensive tracking and accurate sales data, making it a favorite among serious collectors. However, some users criticize its high subscription cost and occasional issues with the search function.

#2 RUNNER UP

CollX: Sports Card Scanner
CollX receives mixed feedback; users appreciate its ease of use and marketplace features, but many report issues with card recognition and pricing accuracy. The introduction of a subscription model has also been met with criticism from long-time users.

#3 Straggler

Center Stage: Sports Cards
Center Stage is appreciated for its user-friendly interface and ability to organize collections, but users express frustration with its card recognition accuracy and the recent introduction of a subscription model.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Card Ladder
#1 Users Choice
Card Ladder is praised for its comprehensive tracking and accurate sales data, making it a favorite among serious collectors. However, some users criticize its high subscription cost and occasional issues with the search function.
CollX: Sports Card Scanner
#2 Runner-up
CollX receives mixed feedback; users appreciate its ease of use and marketplace features, but many report issues with card recognition and pricing accuracy. The introduction of a subscription model has also been met with criticism from long-time users.
Center Stage: Sports Cards
#3 Straggler
Center Stage is appreciated for its user-friendly interface and ability to organize collections, but users express frustration with its card recognition accuracy and the recent introduction of a subscription model.

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Nuggets

Major Highlights of the Week

Recognition Failures
The app struggles significantly with card recognition, often misidentifying or failing to recognize cards, which undermines its core functionality. This issue is exacerbated by the app's inability to accurately identify even well-known cards, leading to user frustration and manual data entry.
Customer Support Issues
Users experience poor customer support, with delayed or unhelpful responses, especially when dealing with account bans or transaction issues. This lack of effective communication and resolution leads to dissatisfaction and distrust in the app's support system.
I was banned without explanation and couldn't reach customer service for help.
Frequent Crashes
The app frequently crashes, causing disruptions in user experience and leading to data loss, such as unsaved scans. This instability makes it difficult for users to rely on the app for managing their collections.
The app crashes constantly, deleting all my scanned cards.
Inaccurate Pricing
The app provides inaccurate card valuations, often significantly lower than market value, which misleads users about the worth of their collections. This discrepancy is particularly problematic for users relying on the app for buying and selling decisions.
A card worth $1,400 was valued at $16.25 by the app.
Pro Subscription Frustrations
The Pro subscription does not deliver on its promises, with users reporting issues like unfulfilled credits and lack of priority support. This leads to dissatisfaction among paying users who feel they are not receiving the advertised benefits.
Marketplace Scams
The marketplace is plagued with scams, including fake cards and unfulfilled orders, with inadequate protection for buyers. This creates a risky environment for transactions, deterring users from engaging in the marketplace.
I bought a card that was never shipped, and I couldn't get a refund.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Recognition Failures
The app struggles significantly with card recognition, often misidentifying or failing to recognize cards, which undermines its core functionality. This issue is exacerbated by the app's inability to accurately identify even well-known cards, leading to user frustration and manual data entry.
Customer Support Issues
Users experience poor customer support, with delayed or unhelpful responses, especially when dealing with account bans or transaction issues. This lack of effective communication and resolution leads to dissatisfaction and distrust in the app's support system.
Frequent Crashes
The app frequently crashes, causing disruptions in user experience and leading to data loss, such as unsaved scans. This instability makes it difficult for users to rely on the app for managing their collections.
Inaccurate Pricing
The app provides inaccurate card valuations, often significantly lower than market value, which misleads users about the worth of their collections. This discrepancy is particularly problematic for users relying on the app for buying and selling decisions.
Pro Subscription Frustrations
The Pro subscription does not deliver on its promises, with users reporting issues like unfulfilled credits and lack of priority support. This leads to dissatisfaction among paying users who feel they are not receiving the advertised benefits.
Marketplace Scams
The marketplace is plagued with scams, including fake cards and unfulfilled orders, with inadequate protection for buyers. This creates a risky environment for transactions, deterring users from engaging in the marketplace.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for keeping your cards organized, but the pricing is off, and every person I've contacted through the app was a scammer.
MickeyByrd1978
I love how simple the app is to use and the features it comes with after subscribing. However, it crashes often, and I encounter errors almost every 10 minutes.
CIrving3
The app was helpful for cataloging older cards, but newer cards are rarely recognized. The app is buggy, and customer support is unresponsive.
Tsar Iggy

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for keeping your cards organized, but the pricing is off, and every person I've contacted through the app was a scammer.
Candice Wu
App Store
I love how simple the app is to use and the features it comes with after subscribing. However, it crashes often, and I encounter errors almost every 10 minutes.
Kelly Williams
Google Play
The app was helpful for cataloging older cards, but newer cards are rarely recognized. The app is buggy, and customer support is unresponsive.
Koray Okumus
Google Play

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