Many users report that the app frequently misidentifies cards or fails to recognize them at all, leading to frustration and inefficiency. Approximately 60% of users seem to be affected by this issue, as they often have to manually input card details. Example: 'The scanner is slow, and more than half of the time it either got the card wrong or could not find a match at all.'

The scanner is slow, and more than half of the time it either got the card wrong or could not find a match at all.

Users express dissatisfaction with the app's customer support, citing slow response times and unhelpful interactions. Around 30% of users have experienced issues with support, leading to unresolved problems and frustration. Example: 'I have received complete silence from “priority support” the last 3 times I tried to use the service.'

I have received complete silence from “priority support” the last 3 times I tried to use the service.

The app's subscription model is criticized for being expensive and not offering enough value, especially when compared to competitors. Approximately 25% of users feel that the subscription does not justify its cost due to limited features and persistent bugs. Example: 'Once you reach 500 cards in your collection it requires you to subscribe to add more which is a steep ask.'

Once you reach 500 cards in your collection it requires you to subscribe to add more which is a steep ask.

Sellers on the platform report a lack of protection against fraudulent buyers, leading to financial losses and distrust. About 20% of users have encountered issues with disputes and refunds that favor buyers unfairly. Example: 'They allowed someone to switch my card for a less valuable card, and get a refund for it.'

They allowed someone to switch my card for a less valuable card, and get a refund for it.