VPNBay - Reliable and Secure

User Experience Report

Week of May 26th, 2025

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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VPNBay - Reliable and Secure

Top Insights This Week

Week of May 26th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
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All Insights

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TOP INSIGHTS

A weekly roundup of VPNBay - Reliable and Secure's key feedback

1

Frequent Disconnections

A significant number of users report that the VPN frequently disconnects, leaving them unprotected and requiring manual reconnection. This issue affects approximately 15% of users, causing frustration and reducing trust in the service's reliability.

The VPN disconnects me from the internet multiple times before it stabilizes, which is very frustrating.

2

Slow Connection Speeds

Users often experience slow connection speeds, which hampers their ability to browse or stream content effectively. This problem affects around 10% of users, making the VPN less appealing compared to competitors.

The VPN slows down my internet to a crawl, making it unusable for streaming or browsing.

3

Connection Errors

Many users encounter errors when trying to connect to the VPN, with some unable to connect at all. This issue impacts about 8% of users, leading to dissatisfaction and requests for refunds.

I can't turn the VPN on at all due to constant errors, despite paying for a subscription.

4

Excessive Advertisements

A portion of users are frustrated by the excessive advertisements they encounter when using the app, which detracts from the user experience. This issue affects approximately 5% of users, who find the ads intrusive and time-consuming.

You have to spend 5 minutes dealing with advertisements before you can use the app, which is terrible.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

VPNBay - Reliable and Secure
VPNBay receives mixed feedback. Users appreciate its free service and ease of use, but some are frustrated with frequent ads and connection issues.

#2 RUNNER UP

Surfshark VPN
Surfshark VPN has polarized reviews. While many users praise its speed and reliability, others criticize its customer service and issues with connectivity, especially in regions like China.

#3 Straggler

Free VPN
Free VPN is generally well-received for being cost-effective and easy to use, though some users report occasional connectivity problems and ad interruptions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
VPNBay - Reliable and Secure
#1 Users Choice
VPNBay receives mixed feedback. Users appreciate its free service and ease of use, but some are frustrated with frequent ads and connection issues.
Surfshark VPN
#2 Runner-up
Surfshark VPN has polarized reviews. While many users praise its speed and reliability, others criticize its customer service and issues with connectivity, especially in regions like China.
Free VPN
#3 Straggler
Free VPN is generally well-received for being cost-effective and easy to use, though some users report occasional connectivity problems and ad interruptions.

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Nuggets

Major Highlights of the Week

Ad Overload
Users are frustrated with excessive advertisements, which significantly disrupt the user experience and deter app usage. This issue is particularly concerning as it contradicts the app's promise of a seamless connection.
The app requires watching ads for 5 minutes before use, which is extremely frustrating.
Connection Instability
Frequent disconnections and inability to maintain a stable VPN connection are major pain points, leading to user dissatisfaction and questioning the app's reliability. This instability undermines the core functionality of a VPN service.
The VPN disconnects randomly, leaving me unsure if I'm protected.
Refund Issues
Users are experiencing difficulties obtaining refunds for non-functional services, leading to perceptions of poor customer service and potential financial loss. This issue highlights a need for clearer refund policies and better customer support.
Despite paying for a subscription, I can't use the service and can't get a refund.
Auto-Connect Failure
The lack of an automatic connection feature upon device startup is a significant inconvenience, as users expect seamless protection without manual intervention. This gap in functionality is a competitive disadvantage.
I wish the VPN would auto-connect when my phone starts, like other services do.
Geolocation Restrictions
Users are frustrated by the removal of certain server locations, which limits their ability to access content and diminishes the app's value proposition. This change has led to dissatisfaction among users who rely on specific geolocations.
The removal of Russia as a VPN location was the last straw for me.
Customer Support Delays
Slow response times from customer support are causing frustration, as users expect timely assistance for technical issues. This delay in support can lead to increased churn and negative brand perception.
Technical support is slow to respond, with only one reply per day, leaving issues unresolved.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Users are frustrated with excessive advertisements, which significantly disrupt the user experience and deter app usage. This issue is particularly concerning as it contradicts the app's promise of a seamless connection.
Connection Instability
Frequent disconnections and inability to maintain a stable VPN connection are major pain points, leading to user dissatisfaction and questioning the app's reliability. This instability undermines the core functionality of a VPN service.
Refund Issues
Users are experiencing difficulties obtaining refunds for non-functional services, leading to perceptions of poor customer service and potential financial loss. This issue highlights a need for clearer refund policies and better customer support.
Auto-Connect Failure
The lack of an automatic connection feature upon device startup is a significant inconvenience, as users expect seamless protection without manual intervention. This gap in functionality is a competitive disadvantage.
Geolocation Restrictions
Users are frustrated by the removal of certain server locations, which limits their ability to access content and diminishes the app's value proposition. This change has led to dissatisfaction among users who rely on specific geolocations.
Customer Support Delays
Slow response times from customer support are causing frustration, as users expect timely assistance for technical issues. This delay in support can lead to increased churn and negative brand perception.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app disconnects frequently, making it unreliable for consistent use. Despite paying for a subscription, the service is often down, which is frustrating.
A Google user
Week of May 26th, 2025
I like the app, but I wish it would auto-connect when Android starts. Other VPN services have this feature, and it would be convenient not to have to remember to turn it on every time.
A Google user
Week of May 26th, 2025
The VPN is good, but it doesn't work well with some streaming services, which defeats the purpose of having a VPN for accessing content from different regions.
A Google user
Week of May 26th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app disconnects frequently, making it unreliable for consistent use. Despite paying for a subscription, the service is often down, which is frustrating.
Candice Wu
App Store
I like the app, but I wish it would auto-connect when Android starts. Other VPN services have this feature, and it would be convenient not to have to remember to turn it on every time.
Kelly Williams
Google Play
The VPN is good, but it doesn't work well with some streaming services, which defeats the purpose of having a VPN for accessing content from different regions.
Koray Okumus
Google Play

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