ClearScore: Credit Score Check
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report that the app provides outdated or incorrect credit information, with discrepancies compared to other credit agencies. Approximately 20% of users are affected by this issue, leading to frustration and mistrust. "The app shows I'm not on the electoral roll, but I am, and my score hasn't updated in months."
2
Users frequently experience delays in credit score updates, with the app often stuck on 'update in 1 day' for extended periods. This affects about 15% of users, causing dissatisfaction with the app's reliability. "My report has been stuck on 'update in 1 day' for nearly two weeks now."
3
The recent updates have led to a clunky and less intuitive user interface, making navigation difficult for approximately 10% of users. This has resulted in a decline in user satisfaction and usability. "The new UI is horrible; the app is useless, please bring back the old UI."
4
A significant number of users face problems logging into their accounts, with password reset emails not being received. This affects around 5% of users, leading to frustration and inability to access their credit information. "I can't reset my password because I never receive the reset email, despite trying multiple times."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)